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WMC Recorded TV Crashes

    Question

  • New W7 RTM x64 build.  No tuners installed yet.  I have recorded TV stored on a WHS (PP3) and have the connector software installed.
    Whenever I go into Recorded TV, it starts loading the list of programs on WHS, but before it's finished, it crashes WMC.  I have run sfc /scannow and it found NO integrity violations.  I have also run C:\Windows\ehome\mcupdate.exe -MediaCenterRecoveryTask  ...no help.  just reloads and crashes again.

    Here is the log I get from Event Viewer:

    Fault bucket 685967437, type 5
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: ehshell.exe
    P2: 6.1.7600.16385
    P3: 4a5bd053
    P4: mscorlib
    P5: 2.0.0.0
    P6: 4a27471d
    P7: 1074
    P8: 56
    P9: System.ArgumentOutOfRange
    P10: 

    Attached files:
    C:\Users\Username\AppData\Local\Temp\WERADBD.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\Users\Username\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ehshell.exe_3a58cd54cb57523167101766e6beed532a7e30_094ac581

    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ca3356be-a193-11de-ac22-001bfc2dedd0
    Report Status: 0
    Tuesday, September 15, 2009 2:25 AM

Answers

  • Hi,

     

    Before going any further, I would like to know if Windows Media Center can play local video. You can go to C:\Users\Public\Recorded TV\Sample Media to check the result.

     

    This issue may occur if device driver is not up to date.

     

    I suggest updating Video, Chipset and BIOS update first.

     

    After that, you can test it in Clean Boot mode.

     

    If the issue persists, register Windows Media Center components as below:

     

    Register Windows Media Center components

    =========================

     

    1. Click Start button, click All Programs, click Accessories, then right-click Command Prompt, in the right click menu, please click Run as administrator.

    2. Type the following commands, press Enter after each line.

     

    regsvr32 atl.dll

    cd C:\WINDOWS\eHome

    ehSched /unregServer

    ehSched /service

    ehRecvr /unregServer

    ehRecvr /service

    ehRec.exe /unregServer

    ehRec.exe /regserver

    ehmsas.exe /unregServer

    ehmsas.exe /regserver

     

    You may want to reinstall Windows Media Center, here is the step:

     

    Reset Windows Media Center

    ====================

    1. Open Control Panel/Programs and Features.

    2. Click "Turn Windows features on or off" in the left pane.

    3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.

     

    Note: If you turn off WMP, Windows Media Center will be turned off either. You may need to re-configure settings for Windows Media Center after re-enabling it.

     

    4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.

    Hope it helps. 


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Friday, September 18, 2009 8:09 AM
    Thursday, September 17, 2009 6:25 AM

All replies

  • The shows play without problems through WMP.  
    Tuesday, September 15, 2009 10:55 AM
  • Hi,

     

    Before going any further, I would like to know if Windows Media Center can play local video. You can go to C:\Users\Public\Recorded TV\Sample Media to check the result.

     

    This issue may occur if device driver is not up to date.

     

    I suggest updating Video, Chipset and BIOS update first.

     

    After that, you can test it in Clean Boot mode.

     

    If the issue persists, register Windows Media Center components as below:

     

    Register Windows Media Center components

    =========================

     

    1. Click Start button, click All Programs, click Accessories, then right-click Command Prompt, in the right click menu, please click Run as administrator.

    2. Type the following commands, press Enter after each line.

     

    regsvr32 atl.dll

    cd C:\WINDOWS\eHome

    ehSched /unregServer

    ehSched /service

    ehRecvr /unregServer

    ehRecvr /service

    ehRec.exe /unregServer

    ehRec.exe /regserver

    ehmsas.exe /unregServer

    ehmsas.exe /regserver

     

    You may want to reinstall Windows Media Center, here is the step:

     

    Reset Windows Media Center

    ====================

    1. Open Control Panel/Programs and Features.

    2. Click "Turn Windows features on or off" in the left pane.

    3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.

     

    Note: If you turn off WMP, Windows Media Center will be turned off either. You may need to re-configure settings for Windows Media Center after re-enabling it.

     

    4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.

    Hope it helps. 


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Friday, September 18, 2009 8:09 AM
    Thursday, September 17, 2009 6:25 AM