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Bugcheck 0x0000003b

    Question

  • The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0x0000000000000000, 0xfffff88008566dd0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 022011-22230-01.

    This error occurs randomly, although often occurs when switching users, it can happen at any time whether the PC is in Use or not (It happened once while I was reading the earlier event log entry for another crash. system was not being actively used as I was reading what was on the screen.

    I have ensured all latest patches and updates are installed and have updated drivers wherever I could find updates. I have also tried another Motherboard and system RAM. This problem has been going on for some months now but due to its irregularity it is difficult to know when It will occur. some days it will occur several times in a short period, other days it will not occur at all.

    Monday, February 21, 2011 5:19 AM

All replies

  • In a worst case scenario, this might be due to failing hardware (RAM, specifically), coupled with a good deal of background monkey-business, but let's not jump to any conclusion. Can you find a memory-check utility? Or something that'll read your harddrive's SMART-data? Is there any other reason to think some of your components aren't in good shape?
    Monday, February 21, 2011 10:38 AM
  • Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    http://msdn.microsoft.com/en-us/library/ff558949%28VS.85%29.aspx

    Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    So update the graphic card driver, please. If this doesn't fix it, please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Arve Eriksson Tuesday, February 22, 2011 10:17 AM
    Monday, February 21, 2011 3:40 PM
  • The system is near new and RAM has been replaced, as well as running Windows memory test, I will access the logs later today, as it is a clients machine which is in use I have limited times to access it at the moment.

     

     


    Keith Buckle KGB Computer Services
    Tuesday, February 22, 2011 4:16 AM
  • Ok here are the mini dump file, I hope you can suggest an answer. The Video card drivers are updated to the latest I have been able to find but made no difference.

    Keith Buckle KGB Computer Services
    Wednesday, February 23, 2011 12:33 PM
  • please insert the link, I don't know the address of your SkyDrive.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 23, 2011 2:11 PM
  • Try again, sorry system crashed

    http://cid-16a80cdca2eaef9b.office.live.com/self.aspx/Bugcheck%20files/Minidump.zip


    Keith Buckle KGB Computer Services
    Thursday, February 24, 2011 12:10 AM
  • I think this driver is the cause:

        Image path: \SystemRoot\system32\drivers\VMTVE88x64.sys
        Image name: VMTVE88x64.sys
        Timestamp:        Mon Jun 14 13:54:24 2010

    Update the driver, please.

    A VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. crash was caused by the nVIDIA driver:

        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Jul 09 23:15:58 2010


    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c000001d , Exception code that caused the bugcheck

    //
    // MessageId: STATUS_ILLEGAL_INSTRUCTION
    //
    // MessageText:
    //
    // {EXCEPTION}
    // Illegal Instruction
    // An attempt was made to execute an illegal instruction.
    //
    #define STATUS_ILLEGAL_INSTRUCTION       ((NTSTATUS)0xC000001D L)

    this maybe RAM related. Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2][3] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If memtest86+ detects errors, test each module its own and replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS. This should fix the crashes.

    André

    [1] http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://forum.imgburn.com/index.php?showtopic=61
    [4] http://www.cpuid.com/softwares/cpu-z.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, February 24, 2011 12:34 AM
  • Hi,

     

    How’s going? Please feel free to give us any update.

     

    Best Regards,

    Miya Yao

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, February 28, 2011 3:04 AM
    Moderator
  • I have the computer in the workshop now and I have downloaded and installed a new driver from NVidia. While I was away the computer restarted itself after a bugcheck but with a different error (00000050). I will continue testing in case it was something unrelated. I will also run the memory test.

    Keith Buckle KGB Computer Services
    Monday, February 28, 2011 10:34 AM
  • Have you checked the RAM?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 28, 2011 4:26 PM
  • I have now finished testing the RAM, memtest ran for over 5 hrs and no errors were found. I then ran CPUZ as suggested and found RAM running at correct speed. Next I went into BIOS and adjusted the RAM command rate to 2tas recommended. Then rebooted the computer and reran CPUZ to confirm the change. After this I becan testing normal operation and especially switching users as this has been the most frequent point of failure.

    Guess what? It failed again.

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff880041116be, 0xfffff88008998de0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 030111-25537-01.

    I have uploaded the latest minidump here.  Help!!

    http://cid-16a80cdca2eaef9b.office.live.com/self.aspx/Bugcheck%20files/022811-43040-01.dmp


    Keith Buckle KGB Computer Services
    Tuesday, March 01, 2011 11:10 AM
  • the dump is from a 0x50 bug check crash which is caused by this driver:

    fffff880`0a8fe4a8 fffff800`02d00849 nt!KeBugCheckEx
    fffff880`0a8fe4b0 fffff800`02c7f82e nt! ?? ::FNODOBFM::`string'+0x40e0b
    fffff880`0a8fe610 fffffa80`068fc950 nt!KiPageFault+0x16e
    fffff880`0a8fe7a8 fffff880`03c026c0 0xfffffa80`068fc950
    fffff880`0a8fe7b0 00000000`000007ff VMTVE88x64 +0x26c0
    fffff880`0a8fe7b8 00000000`00000100 0x7ff
    fffff880`0a8fe7c0 fffffa80`03c58070 0x100
    fffff880`0a8fe7c8 fffff800`02c90b7c 0xfffffa80`03c58070
    fffff880`0a8fe7d0 fffff880`03c917ff nt!IopFreeIrp+0x11c
    fffff880`0a8fe810 fffffa80`03fb4010 ks+0x1a7ff

        Image path: \SystemRoot\system32\drivers\VMTVE88x64.sys
        Image name: VMTVE88x64.sys
        Timestamp:        Mon Jun 14 13:54:24 2010

    So update the driver.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, March 01, 2011 2:42 PM
  •  

    Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Best Regards,

    Miya Yao

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, March 07, 2011 5:17 AM
    Moderator
  • As per my last reply the system was still crashing, I have since removed the TV tuner card which appeared to be using the file mentioned ( \SystemRoot\system32\drivers\VMTVE88x64.sys). The computer has so far not failed but as the problem was always intermittent I do feel that considering the problem answered is a bit premature. I have personally tested the computer in the past for over 2 weeks before the crash occurred.

    I am waiting for at least 2 weeks for the client to test the machine before I even consider whether to replace the card or not.


    Keith Buckle KGB Computer Services
    Monday, March 07, 2011 7:45 AM
  • I think I have exactly the same problem.  I have a nice new shiny HP Elite 8100.  I installed Windows 7 x64 Enterprise and I found sporatic spontaneous reboots.  I have made some hardware changes like adding two Samsung 128GB Solid State Drives and 16GB of Kingston SDRAM.  Since the beginning of this process I have

    1) Switched the 8100 box for another all together - Spontaneous reboots continued
    2) Replaced the 16GB (4x4GB) Kingston Memory after running repeated memory diagnostics with 16GB Corsair memory (4x4GB)  - Spontaneous reboots continued
    3) Replaced the two 128GB Samsung Solid State Drives with two new 120GB OCZ Vertex 2 Solid State Drives - Spontaneous reboots continued
    4) Recieved and reinstalled HP original Win7 x64 Pro from HP Quick Restore discs just last night - within the first 15 minutes of using it today, and having NOT installed any software yet it Blue Screened.  Before it often just rebooted with no opportunity to Blue Screen.  This time I was able to get the details from the event viewer.

    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          22/03/2011 1:16:10 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80002ac5b9f, 0xfffff880027589c0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 032211-10764-01.

    Which led me to here.

    As you instructed I have uploaded the Memory Dump to Skydrive: http://cid-3326fde67cde1cbf.office.live.com/self.aspx/Public/032211-10764-01.zip

    It would be great if you could have a look.  The difference of interest may be that you pointed to an nVidia graphics card previously but I am using the onboard Intel graphics adapter.  I have not updated the drive at this time yet but I did prior to rebuild and was still having spontaneous reboot.

    I also have an HP nVidia Quadro VNS 295 that I am thinking of using.  So maybe using that card with the latest drivers will help fix the problem.  Hope so, I have spent a bundle already trying different hardware.

    So any help you can provide from the memory dump about the source of the problem would be VERY much appreciated.

    Tuesday, March 22, 2011 11:12 PM
  • I think I have exactly the same problem.  I have a nice new shiny HP Elite 8100.  I installed Windows 7 x64 Enterprise and I found sporatic spontaneous reboots.  I have made some hardware changes like adding two Samsung 128GB Solid State Drives and 16GB of Kingston SDRAM.  Since the beginning of this process I have

    1) Switched the 8100 box for another all together - Spontaneous reboots continued
    2) Replaced the 16GB (4x4GB) Kingston Memory after running repeated memory diagnostics with 16GB Corsair memory (4x4GB)  - Spontaneous reboots continued
    3) Replaced the two 128GB Samsung Solid State Drives with two new 120GB OCZ Vertex 2 Solid State Drives - Spontaneous reboots continued
    4) Recieved and reinstalled HP original Win7 x64 Pro from HP Quick Restore discs just last night - within the first 15 minutes of using it today, and having NOT installed any software yet it Blue Screened.  Before it often just rebooted with no opportunity to Blue Screen.  This time I was able to get the details from the event viewer.

    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          22/03/2011 1:16:10 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80002ac5b9f, 0xfffff880027589c0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 032211-10764-01.

    Which led me to here.

    As you instructed I have uploaded the Memory Dump to Skydrive: http://cid-3326fde67cde1cbf.office.live.com/self.aspx/Public/032211-10764-01.zip

    It would be great if you could have a look.  The difference of interest may be that you pointed to an nVidia graphics card previously but I am using the onboard Intel graphics adapter.  I have not updated the drive at this time yet but I did prior to rebuild and was still having spontaneous reboot.

    I also have an HP nVidia Quadro VNS 295 that I am thinking of using.  So maybe using that card with the latest drivers will help fix the problem.  Hope so, I have spent a bundle already trying different hardware.

    So any help you can provide from the memory dump about the source of the problem would be VERY much appreciated.


    ask the question in your won topic. this avoids confusions.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 23, 2011 2:24 PM
  • I beleive I have now found thew cause of my problems, it was related to a TV tuner card I had installed ( this was installed when the system was built) After all recommendations failed I carefully re-examined the errors, about 1 in 10 related to \SystemRoot\system32\drivers\VMTVE88x64.sys, so I removed the card and ran without for a few days, no problems, I have since returned the computer to the client without the TV tuner and she reports that the error has not occured, athough a few strange things still happen but bo crashes or bug checks. 

    As a final test I Installed the TV tuner in a new systen I was building. I ran for 2 days without the related drivers and software, no problems, Then I installed the software package and the computer crashed withing 12 hrs.

    The Tuner is a Videomate E650F and the software package was downloded from the web as the CD did not include windows 7 drivers!!!

     


    Keith Buckle KGB Computer Services
    Thursday, March 24, 2011 2:17 AM
  • Ok, so get compatible drivers from the manufacture or buy a new card.

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Thursday, March 24, 2011 2:23 PM
  • Hi.I google for my error and find your guide.I ziped all of my dmp files and link is below.could you help me and review them please?

    https://skydrive.live.com/redir?resid=C19187823CEF1F54!107&authkey=!AGl6wRwxmclDUNU

    Sunday, September 08, 2013 6:23 AM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    
    
    Probably caused by : hardware ( nt!KiGeneralProtectionFault+f2 )

    FAILURE_ID_HASH_STRING:  km:x64_ip_misaligned

    check your RAM and stress test your CPU.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, September 08, 2013 7:17 PM