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Bad Pool Header and DPC Watchdog Violation Errors (BSOD) RRS feed

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    Over the past couple of weeks I have had multiple BPH and DPC errors that crash my pc every day. From what I've noticed DPC errors freeze my screen and take 30 seconds to a minute before I get Blue Screen of Death whereas BPH crashes my PC immediately. I have uninstalled all other antivirus and removed software that could have caused this in the last couple weeks. I have also attempted to update many of my drivers my it could still be a driver issue because I was far from comprehensive. Linked is the contents of my Minidump folder under C:/WINDOWS  

     

    https://1drv.ms/f/s!AusPl62-or97im-qYVWVrr63kBV6

    Edit1: After crashing again just after posting this I have another DMP file from my Minidump folder that I will link below. Also I did a System File Check through the command prompt and got no errors.

    https://1drv.ms/u/s!AusPl62-or97inXrD3QNaRBT8LIg

    Monday, December 18, 2017 11:52 PM

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    Hi Harrison,

    I noticed your computer is HP envy 17 notebook, but I found so many series under envy 17, what's the exact computer model?

    ”00000000`00000000 : fffff803`ff8237c8 ffffce8c`9155d800 00000000`00000000 ffffce8c`9e56ea50 : NETIO+0x1c10a"

    I noticed your network card have some problem, please boot into Safe Mode without network and check if BSOD symptom occur. 

    Try to go to OEM manufacturer website and download the latest version network driver.

    Your existing BIOS driver is released from 2014, so please update BIOS driver to the latest, too.

    If the issue persists, please download Driver Verifier and run with "Automatically select all drivers installed on this computer" to check the existing driver.

    Bests,

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Joy-Qiao Wednesday, December 20, 2017 8:15 AM
    • Marked as answer by Harrison Caughey Tuesday, December 26, 2017 2:34 AM
    Wednesday, December 20, 2017 8:15 AM

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    Hi Harrison,

    I noticed your computer is HP envy 17 notebook, but I found so many series under envy 17, what's the exact computer model?

    ”00000000`00000000 : fffff803`ff8237c8 ffffce8c`9155d800 00000000`00000000 ffffce8c`9e56ea50 : NETIO+0x1c10a"

    I noticed your network card have some problem, please boot into Safe Mode without network and check if BSOD symptom occur. 

    Try to go to OEM manufacturer website and download the latest version network driver.

    Your existing BIOS driver is released from 2014, so please update BIOS driver to the latest, too.

    If the issue persists, please download Driver Verifier and run with "Automatically select all drivers installed on this computer" to check the existing driver.

    Bests,

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Joy-Qiao Wednesday, December 20, 2017 8:15 AM
    • Marked as answer by Harrison Caughey Tuesday, December 26, 2017 2:34 AM
    Wednesday, December 20, 2017 8:15 AM
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    Thank you for your reply Joy-Qiao,

    My exact model is HP ENVY Notebook - 17-k206tx.

    I have just updated my BIOS driver and am in the process of updating all other drivers for my computer model supplied by HP and I will keep you posted on what happens.

    In other news I have another DMP file from a BPH crash I had today. https://1drv.ms/u/s!AusPl62-or97inbWx2t0fxHDTvCD

    If you need any other information let me know and I'll get back to you ASAP

    Wednesday, December 20, 2017 8:35 AM
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    Hi Harrison, 

    I checked the dump file you uploaded in your last post, but it seems there is no new additional information. Please try those actions I suggested in my upper post and feedback the result to us for deep analyses.

    Bests,

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, December 21, 2017 10:29 AM
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    Ok so I've updated my Network drivers and BIOS and haven't had any crashes in the last 24 hours. I will keep monitoring my computer and if there aren't any further crashes I will consider the matter solved. Thanks for you help Joy-Qiao
    Friday, December 22, 2017 7:47 AM
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    Hi Harrison, 

    Thank you for your update. 

    I would be very appreciate for your monitor and feedback afterwards.

    If my reply is useful for resolving your issue, please mark it as an answer. It would help more customers with same issue.

    Bests,

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 22, 2017 9:13 AM
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    Ok no crashes since my last post and laptop is running smoothly so I consider the issue solved. Thank you for your support, I have marked your first response as answer :)

    Tuesday, December 26, 2017 2:35 AM
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    Hi Harrison, 

    Thank you for your feedback and mark action.

    If you have any other issue, please back to Technet at any time.

    Best,

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, December 27, 2017 10:09 AM