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Unable to install update, error 0x8000ffff - Unknown Error

    Question

  • Hi All,

    I need some help with this as I've done everything I could think of and still can't seem to get an update to install successfully on one Windows 2008 R2 server. When I attempt to install the update, KB4034664, I get the error 0x8000ffff - Unknown Error. the system was able to install other updates successfully, it's just this one update, and it seems to be this one server.

    First thing I did was follow this, https://support.microsoft.com/en-us/help/2509997/you-can-t-install-updates-on-a-windows-based-computer, and a performed all the steps without success.

    Then I installed the latest update agent, and even ran checdk, both of these didn't help. I even removed the latest updates that were successfully installed, but again no success.

    Here's what the logs have:

    Windows Update Log:

    2017-08-15 10:30:28:551 2968 da4 Handler Installing self-contained with source=C:\WINDOWS\SoftwareDistribution\Download\f815aee374f355beddbeb64adbe636fe\Windows6.1-KB4034664-x64.cab, workingdir=C:\WINDOWS\SoftwareDistribution\Download\f815aee374f355beddbeb64adbe636fe\inst
    2017-08-15 10:30:33:184 880 1c0 Report REPORT EVENT: {3805E7BE-FAE9-45CC-8060-385F5CA5883D} 2017-08-15 10:30:28:176-0400 1 181 101 {28DD5438-217E-4E75-9008-FD802B3B7E5A} 501 0 wusa Success Content Install Installation Started: Windows successfully started the following update: Security Update for Windows (KB4034664)
    2017-08-15 10:36:21:534 2968 e50 Handler FATAL: CBS called Error with 0x8000ffff, 
    2017-08-15 10:36:28:336 2968 da4 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x8000ffff
    2017-08-15 10:36:28:382 2968 da4 Handler :::::::::
    2017-08-15 10:36:28:382 2968 da4 Handler ::  END  ::  Handler: CBS Install
    2017-08-15 10:36:28:382 2968 da4 Handler :::::::::::::
    2017-08-15 10:36:28:382 880 c6c Agent LogHistory called. idUpdate={28DD5438-217E-4E75-9008-FD802B3B7E5A}.501, resultMapped=8000FFFF, resultUnMapped=8000FFFF
    2017-08-15 10:36:28:398 880 c6c Agent *********
    2017-08-15 10:36:28:398 880 c6c Agent **  END  **  Agent: Installing updates [CallerId = wusa]
    2017-08-15 10:36:28:398 880 c6c Agent *************
    2017-08-15 10:36:28:398 880 668 AU Can not perform non-interactive scan if AU is interactive-only
    2017-08-15 10:36:28:398 3076 c5c COMAPI >>--  RESUMED  -- COMAPI: Install [ClientId = wusa]
    2017-08-15 10:36:28:398 3076 c5c COMAPI  - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2017-08-15 10:36:28:398 3076 c5c COMAPI  - Reboot required = No
    2017-08-15 10:36:28:398 3076 c5c COMAPI  - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
    2017-08-15 10:36:28:398 3076 c5c COMAPI ---------
    2017-08-15 10:36:28:398 3076 c5c COMAPI --  END  --  COMAPI: Install [ClientId = wusa]
    2017-08-15 10:36:28:398 3076 c5c COMAPI -------------
    2017-08-15 10:36:31:861 3076 df0 COMAPI -----------  COMAPI: IUpdateServiceManager::RemoveService  -----------
    2017-08-15 10:36:31:861 3076 df0 COMAPI  - ServiceId = {b6a34e52-bd25-497d-9a46-458ccde72fd}
    2017-08-15 10:36:31:892 3076 df0 COMAPI IUpdateService removing volatile scan package service, serviceID = {B6A34E52-BD25-497D-9A46-9458CCDE72FD}
    2017-08-15 10:36:31:892 880 ee4 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2017-08-15 10:36:31:892 3076 df0 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
    2017-08-15 10:36:33:390 880 1c0 Report REPORT EVENT: {FA960F02-6926-45A8-8088-525A43B1D7B2} 2017-08-15 10:36:28:382-0400 1 182 101 {28DD5438-217E-4E75-9008-FD802B3B7E5A} 501 8000ffff wusa Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8000ffff: Security Update for Windows (KB4034664).
    2017-08-15 10:36:33:421 880 1c0 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2017-08-15 10:36:33:421 880 1c0 Report WER Report sent: 7.6.7601.23806 0x8000ffff(0x8000ffff) 8DD5438-217E-4E75-9008-FD802B3B7E5A Install 501 0 wusa {B6A34E52-BD25-497D-9A46-9458CCDE72FD} 0

    CBS Log:

    2017-08-15 10:36:20, Info                  CBS    Exec: Uninstalling Package: Package_153_for_KB4034664~31bf3856ad364e35~amd64~~6.1.1.4, Update: 4034664-926_neutral_LDR
    2017-08-15 10:36:20, Info                  CBS    Exec: Unprojecting Package: Package_153_for_KB4034664~31bf3856ad364e35~amd64~~6.1.1.4, Update: 4034664-926_neutral_LDR, UninstallDeployment: amd64_50f86218438e1311645f30c05515bab8_31bf3856ad364e35_11.2.9600.18762_none_7a2e15b3fa46c9d8
    2017-08-15 10:36:20, Error                 CSI    00000010 (F) Assembly installed and uninstalled with same reference in single transaction (id = @0x2041610, guid = {d16d444c-56d8-11d5-882d-0080c847b195}, ref = [81]"Package_153_for_KB4034664~31bf3856ad364e35~amd64~~6.1.1.4.4034664-926_neutral_LDR")
    [gle=0x80004005]
    2017-08-15 10:36:20, Error                 CSI    00000011@2017/8/15:14:36:20.473 (F) d:\win7sp1_gdr\base\wcp\servicingapi\assembly.cpp(572): Error E_UNEXPECTED originated in function Windows::ServicingAPI::CAssembly::AddUninstall expression: ((HRESULT)0x8000FFFFL)
    [gle=0x80004005]
    2017-08-15 10:36:20, Error                 CSI    00000012 (F) E_UNEXPECTED #742972# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_UninstallDeployment(Flags = 0, a = 50f86218438e1311645f30c05515bab8, Version = 11.2.9600.18762, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [81]"Package_153_for_KB4034664~31bf3856ad364e35~amd64~~6.1.1.4.4034664-926_neutral_LDR", disp = 0)[gle=0x8000ffff]
    2017-08-15 10:36:20, Info                  CBS    Failed to begin deployment uninstallation for Update: 4034664-926_neutral_LDR [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:36:20, Info                  CBS    Failed to execute item[0] in Package: Package_153_for_KB4034664~31bf3856ad364e35~amd64~~6.1.1.4, Update: 4034664-926_neutral_LDR [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:36:20, Info                  CBS    Failed to execute execution update. [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:36:20, Info                  CBS    Failed to execute execution package: Package_153_for_KB4034664~31bf3856ad364e35~amd64~~6.1.1.4 [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:36:20, Info                  CBS    Failed to prepare execution. [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:36:20, Info                  CBS    Failed to process component watch list. [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:36:20, Info                  CSI    00000013@2017/8/15:14:36:20.567 CSI Transaction @0x1bb68a0 destroyed
    2017-08-15 10:36:20, Info                  CBS    Perf: InstallUninstallChain complete.
    2017-08-15 10:36:20, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:36:20, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:36:20, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.23879.1.4, status: 0x8000ffff, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
    2017-08-15 10:36:20, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2017-08-15 10:36:20, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
    2017-08-15 10:36:20, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
    2017-08-15 10:36:20, Info                  CBS    Reboot mark refs: 0
    2017-08-15 10:36:20, Info                  CBS    SQM: Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.23879.1.4, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 614, first merged sequence: 614
    2017-08-15 10:36:21, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.23879.1.4, session id: 142859, sample type: Standard
    2017-08-15 10:36:21, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
    2017-08-15 10:36:21, Info                  CBS    SQM: Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.23879.1.4, current: Staged, original: Staged, target: Installed, status: 0x8000ffff, failure source: Execute, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 614, first merged sequence: 614
    2017-08-15 10:36:21, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2017-08-15 10:36:21, Info                  CBS    SQM: Failed to initialize Win SAT assessment. [HRESULT = 0x80040154 - Unknown Error]
    2017-08-15 10:36:21, Info                  CBS    SQM: average disk throughput datapoint is invalid [HRESULT = 0x80040154 - Unknown Error]
    2017-08-15 10:36:21, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.23879.1.4, session id: 142862, sample type: Standard
    2017-08-15 10:36:21, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
    2017-08-15 10:36:21, Info                  CBS    Enabling LKG boot option
    2017-08-15 10:36:21, Info                  CBS    Restored system sleep block state: 0x80000000
    2017-08-15 10:36:21, Info                  CBS    Exec: Processing complete.  Session: 30610899_176231208, Package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.23879.1.4 [HRESULT = 0x8000ffff - Unknown Error]
    2017-08-15 10:37:09, Info                  CBS    Session: 30610899_4185612909 initialized by client DISM Package Manager Provider.

    CheckSUR Log:

    Summary:
    Seconds executed: 294
     No errors detected
    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

    Thanks for any help


    • Edited by helpo112 Tuesday, August 15, 2017 3:05 PM bad formatting
    Tuesday, August 15, 2017 2:59 PM

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