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Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to

    Question

  • After installing Vista 64 SP1

     

    Standard VGA Graphics Adapter

     

    Problem: Could not load driver software

    Description

    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

    Problem signature

    Problem Event Name: PnPDeviceProblemCode

    Architecture: x64

    Hardware Id: PCI\VEN_10DE&DEV_0191&SUBSYS_227B19F1&REV_A2

    Setup class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}

    PnP problem code: 0000000A

    Driver name: vgapnp.sys

    Driver version: 6.0.6001.18000

    Driver date: 01-19-2008

    OS Version: 6.0.6001.2.1.0.256.1

    Locale ID: 1033

    Extra information about the problem

    Bucket ID: 179585383

    Monday, September 15, 2008 3:11 AM

Answers

  • The driver of the graphic card is not installed. From the log I find that the device is NVIDIA Geforce 8800GTX. Please download the driver from the following website.

     

    http://www.nvidia.com/object/winvista_x64_175.19_whql.html

     

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Before installing the driver, I suggest that you temporary disable the anti-virus and remove the existed driver first.

     

    1. Click Start. In the Start Search box type "devmgmt.msc" and press Enter.
    2. Expand "Display Adapters", double-click on the entry of the video card.
    3. Click the tab "Driver", click "Uninstall".
    4. Click Start. In the Start Search box type "appwiz.cpl" and press Enter.
    5. Remove the entries related to the display adapter.

     

    Then, reinstall the latest driver.

     

    Hope it helps

    Wednesday, September 17, 2008 6:11 AM
    Moderator

All replies

  • The driver of the graphic card is not installed. From the log I find that the device is NVIDIA Geforce 8800GTX. Please download the driver from the following website.

     

    http://www.nvidia.com/object/winvista_x64_175.19_whql.html

     

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Before installing the driver, I suggest that you temporary disable the anti-virus and remove the existed driver first.

     

    1. Click Start. In the Start Search box type "devmgmt.msc" and press Enter.
    2. Expand "Display Adapters", double-click on the entry of the video card.
    3. Click the tab "Driver", click "Uninstall".
    4. Click Start. In the Start Search box type "appwiz.cpl" and press Enter.
    5. Remove the entries related to the display adapter.

     

    Then, reinstall the latest driver.

     

    Hope it helps

    Wednesday, September 17, 2008 6:11 AM
    Moderator
  • I have had almost the same message after I installed vista ultimate. The only difference is that my problem is with the sound. It will not play anything with sound. In device manager it says that the driver is up to date

    Description
    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

    Problem signature
    Problem Event Name:    PnPDeviceProblemCode
    Architecture:    x86
    Hardware Id:    HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_08600000&REV_0900
    Setup class GUID:    {4d36e96c-e325-11ce-bfc1-08002be10318}
    PnP problem code:    0000000A
    Driver name:    HdAudio.sys
    Driver version:    6.0.5840.16387
    Driver date:    11-02-2006
    OS Version:    6.0.6001.2.1.0.256.1
    Locale ID:    4105
    Tuesday, October 07, 2008 10:53 PM
  • I have the excact same problem with my internal broadcom wlan.  Is the fix the same?

    Friday, October 17, 2008 12:42 AM
  • Hi Ddward,

     

    Your audio driver is corrupt. Please reinstall it.

     

    1. Click Start, click Run, type in "devmgmt.msc" (without quotation marks) and press Enter.

    2. In Device Manager, double click to expand the "Sound, video and Game controllers" branch.

    3. Right click the entry of your audio device and click Uninstall to uninstall the driver.

    4. Click Start, in the Start Search box type "appwiz.cpl" and press Enter.

    5. Find the entry of the audio driver, and uninstall it.

    6. Restart the computer.

     

    Then, reinstall the driver with your driver CD.

     

    Hope it helps.

    Tuesday, October 21, 2008 3:31 AM
    Moderator
  • Hi little_army_babe,

     

    Yes, the solution is the same. Please reinstall your WLAN adapter driver to resolve the issue.

    Tuesday, October 21, 2008 3:33 AM
    Moderator
  • I have the same problem whilst trying to install a network drive running NDAS software. It runs ok on my desktop pc under XP home edition but not on my Sony Vaio VGN-Z570N laptop running Vista Business with service pack 1. I've tried to mount the drive directly with ethernet cable, with ethernet cable through a router and wirelessly through a router.

    I get the following problem report:

     

    NDAS SCSI Controller

     

    Problem. Could not load software

     

    Description

    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

    Problem signature

    Problem Event Name: PnPDeviceProblemCode

    Architecture: x86

    Hardware Id: NDAS\SCSIAdapter_R01

    Setup class GUID: {4d36e97b-e325-11ce-bfc1-08002be10318}

    PnP problem code: 0000000A

    Driver name: ndasscsi.sys

    Driver version: 3.10.1210.0

    Driver date: 08-11-2005

    OS Version: 6.0.6001.2.1.0.256.6

    Locale ID: 2057

    Can anyone help? Thanks 

     

    Monday, October 27, 2008 7:31 PM
  • Hi,

    I m using Vista Ultimate with INTEL PRO/100 VE Network Connection.

    In the beginning, Internet was working perfectly in Vista and XP.

    But, recently, there is a problem in connectivity in VISTA.

     

    It is showing the following error message;

     

    Description:
      Windows was able to successfully install device driver software, but the driver software

    encountered a problem when it tried to run. The problem code is 10.

     

    Problem signature:
      Problem Event Name: PnPDeviceProblemCode
      Architecture: x86
      Hardware Id: *6to4mp
      Setup class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
      PnP problem code: 0000000A
      Driver name: tunnel.sys
      Driver version: 6.0.6001.18000
      Driver date: 01-21-2008
      OS Version: 6.0.6001.2.1.0.256.1
      Locale ID: 16393

     

     

    Plz help me...???

    Thank u...

    Sunday, November 09, 2008 11:12 AM
  •  

    Hi,

    I m using Vista Ultimate with INTEL PRO/100 VE Network Connection.

    In the beginning, Internet was working perfectly in Vista and XP.

    But, recently, there is a problem in connectivity in VISTA.

     

    It is showing the following error message;

     

    Description:
      Windows was able to successfully install device driver software, but the driver software

    encountered a problem when it tried to run. The problem code is 10.

     

    Problem signature:
      Problem Event Name: PnPDeviceProblemCode
      Architecture: x86
      Hardware Id: *6to4mp
      Setup class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
      PnP problem code: 0000000A
      Driver name: tunnel.sys
      Driver version: 6.0.6001.18000
      Driver date: 01-21-2008
      OS Version: 6.0.6001.2.1.0.256.1
      Locale ID: 16393

     

     

    Plz help me...???

    Thank u...

    Sunday, November 09, 2008 11:13 AM
  • I am having a similar problem, but I don't know how to list the drivers.

    "Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39."

    I did find that it was a Microsoft driver.

    Where can I find the driver? and how can I correct this problem if MS already re-installed it and it still did not work?

    Monday, January 26, 2009 8:55 PM
  • Hi everyone,

    I had a similar problem/message, but regarding my USB devices:


    Description:
      Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

    Problem signature:
      Problem Event Name: PnPDeviceProblemCode
      Architecture: x64
      Hardware Id: STORAGE\Volume
      Setup class GUID: {71a27cdd-812a-11d0-bec7-08002be2092f}
      PnP problem code: 0000000A
      Driver name: volsnap.sys
      Driver version: 6.0.6002.18005
      Driver date: 04-11-2009
      OS Version: 6.0.6002.2.2.0.768.3
      Locale ID: 1033


    Just wanted to post my solution to this particular USB problem, in case someone is searching.

    >> My System: Windows Vista Home Premium 64bit
    Subject: after installing an external hard drive (LaCie d2 Quadra 1TB) USB drives and USB card reader (MS, CF, SD and SMC) stopped working.

    >> My Problem, Code 10: Drive was installed successfully, but encountered a problem while trying to run. Problem drives shown in Device Manager: either volsnap.sys or usbehci.sys or both.

    >> Problem symptoms: EACH time I restart my PC the removable USB storage devices and USB cards aren't recognized. The only way to make them work is to go into Device Manager, uninstall all the elements with yellow warning signs and then with right-click let System automatically search for new hardware.

    I spent 6 days reading in forums, upadting Windows, contacting my Hardware/Software providers and trying to figure it out. Finally totally frustrated I was about to backup all my stuff and reinstall Vista.

    Besides all the other things I've tried, I kept on reinstalling my card reader driver (Realtek USB 2.0 Media/Card Reader 15-in-1) from my Recovery CD, from Realtek website, from other downloads of newer and older versions without any success.

    >> Wrong thinking: to search for solutions for those specific files listed in the Device Manager error code!!! In my case volsnap.sys and usbehci.sys (I also checked usbstor.inf and usbstor.sys). I was trying to fix those specific files although they weren't the actual trouble makers. That's why all the online research didn't really help me besides putting me into the right set of mind.

    I finally decided to check if files from my last driver installation (found in the driver download/setup folder) were in the appropriate directories and......yep, sure enough one was missing. My last reinstallation finally worked, which I still can't believe (rebooted and tested several times ).

    ________________________________________

    >> CHECK:

    Driver-specific SYS file has to be in C:\Windows\system32\drivers folder! (In my case RTSTOR64.sys)

    Driver-specific INF file has to be in C:\Windows\inf folder! (In my case: rtusbstor64.inf was missing!)

    >> I am not sure what was the final solution (I did both):

    1. Copying the file into the appropriate folder OR

    2. Installing a functioning version of the drive that inserts this file into the appropriate folder

    I hope this information can help someone out there batteling with those Vista machines.


    Good luck!
    Greetz, Julia

     

    Friday, June 26, 2009 7:27 AM
  • Thank you, I had a code 39 for my IPOD.  I used all the information above except I uninstalled/reinstalled the mobile device and now I can charge my IPOD via the computer and download music to my IPOD.  Prior to trying your advise, my computer did not recognize my IPOD.  Once again thanks
    Sunday, July 17, 2011 2:03 AM