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Print spooler service in windows 7

    Question

  • i have windows 7 pro on laptop connected on  domain.print spooler keeps stopping all the time even if i manuaaly start it. it seems that rpc service too is stopping. here is some info from the event log i collected:

    Faulting application name: spoolsv.exe, version: 6.1.7600.16385, time stamp: 0x4a5bced7

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x00000000

    Faulting process id: 0x12f0

    Faulting application start time: 0x01cb403ac3076db3

    Faulting application path: C:\windows\System32\spoolsv.exe

    Faulting module path: unknown

    Report Id: 10cc5def-ac2e-11df-b26e-705ab68ad603

    can anyone help about this before the need to format the system comes

    Sunday, August 22, 2010 6:23 AM

Answers

  • A detailed description of the Data Execution Prevention (DEP) feature in Windows XP Service Pack 2, Windows XP Tablet PC Edition 2005, and Windows Server 2003

    http://support.microsoft.com/kb/875352/en-us

     

    if the issue still persist, you can refer to the following steps to troubleshoot this issue.

     

    First, let’s make sure that the Print Spooler service is only dependent on the RPC service and HTTP.

     

    To do this, follow these steps:

     

    1.Click Start , type regedit in the Search box, and then press ENTER.

    2.Right-click Computer, click Export, Save a backup file on your desktop.

     

    NOTE: If an unexpected issue be encountered after modifying registry, please double click the backup file to restore registry.

     

    a. Locate and then click the following registry key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler

     

    b. In the details pane, if the DependOnService value shows values of RPCSS, HTTP and other key, right-click DependOnService, and then click Modify. 

    c. In the Value data box, delete other key, and then click OK. 

    3. Exit Registry Editor. 

     

    NOTE: If the HTTP cannot be found, it is normal, please continue to take following suggestions.

     

    Then, let’s take the following suggestions to troubleshoot this issue.

     

    Before trying the following Steps, please disconnected the Printer from the computer.

     

    Step 1:

    ===============================

    Click "Start", type "regedit" in Research Bare and press "Enter". Browse to the following registry key by clicking the PLUS (+) sign:

     

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers

     

    Click the PLUS (+) sign to expand Printers key. All current printers installed on your computer are listed there. Please right click each subkey in it on the left pane and click "Delete".

     

    Step 2:

    ===============================

    Browse to the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NTx86\Drivers\Version-3

     

    If its 64 bit edition need to Check Windows NTx64 folder and follow the Below step.

     

    Click the PLUS (+) sign to expand "Version-3". All printer drivers which have been installed on your computer will be listed there. Please right click each subkey in it on the left pane and click "Delete".

     

    Step 3:

    ===============================

    Locate and then expand the following registry key

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

     

    View the list of subkeys. There should only be the following subkeys for the default print monitors:

     

    BJ Language Monitor

    Local Port

    PJL Language Monitor

    Standard TCP/IP Port

    USB Monitor

     

    If there are any subkeys other than the subkeys that are listed above has to be deleted. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.

     

    Step 4:

    ===============================

    Restart your computer and start pressing the F8 key on your keyboard.

    Go to safe mode.

    Open "My Computer" and browse to the folder: 

    Go to the Following folder

     

    (i) C:\Windows\System32\spool\prtprocs\w32x86

    (ii) C:\Windows\System32\Spool\Printers

    (iii) C:\Windows\System32\Spool\Drivers\w32x86

     

    If its 64 bit edition Need to check the x64 folder in all the location above mention.

    And then delete all the files and the folders in the following 3 folders.

    Check Whether the Spooler services is Working Properly.

     

    Step 5:

    ===============================

    Try to Install the Printer Drivers and Application.

    • Marked as answer by nccool Thursday, August 26, 2010 10:27 AM
    Thursday, August 26, 2010 10:27 AM

All replies

  • Try the following step by running cmd prompt under adminstrator, next type the following net stop spooler follow by net start spooler. Alternatively go to services and ensure that print spooler is set to start, you might wanna restart it and see how it goes
    Sunday, August 22, 2010 7:46 AM
    Answerer
  • it starts but soons stop.dependencies too stop .5 sec and its off again.

    restarting spooler service via command or via services.msc does help.

    Sunday, August 22, 2010 5:52 PM
  • it starts but soons stop.dependencies too stop .5 sec and its off again.

    restarting spooler service via command or via services.msc does help.


    Ok so you mean restarting spooler service via cmd or via services.msc does help as in the problem is already resolved?
    Monday, August 23, 2010 3:13 AM
    Answerer
  • I would suggest to remove any print drivers first from add remove programs and from the local print server (on the win7 machine).
    Then install drivers for win7 from hp and connect to the printer directly.
    There seems to be issue's with the drivers from a 2003 printserver This is what I do most of the time on small firms.
    Monday, August 23, 2010 6:50 AM
  • no problem still persists
    Tuesday, August 24, 2010 6:37 PM
  •  Try running the system file checker to check for system file corruption - follow Option 1 in the folliwng link:

    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html



    Tuesday, August 24, 2010 10:54 PM
  • Hi,

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/LocalDumps.reg

    and make a double click on the file to import it.

    When the an application/service crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take at the dump, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, August 24, 2010 11:48 PM
  • A detailed description of the Data Execution Prevention (DEP) feature in Windows XP Service Pack 2, Windows XP Tablet PC Edition 2005, and Windows Server 2003

    http://support.microsoft.com/kb/875352/en-us

     

    if the issue still persist, you can refer to the following steps to troubleshoot this issue.

     

    First, let’s make sure that the Print Spooler service is only dependent on the RPC service and HTTP.

     

    To do this, follow these steps:

     

    1.Click Start , type regedit in the Search box, and then press ENTER.

    2.Right-click Computer, click Export, Save a backup file on your desktop.

     

    NOTE: If an unexpected issue be encountered after modifying registry, please double click the backup file to restore registry.

     

    a. Locate and then click the following registry key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler

     

    b. In the details pane, if the DependOnService value shows values of RPCSS, HTTP and other key, right-click DependOnService, and then click Modify. 

    c. In the Value data box, delete other key, and then click OK. 

    3. Exit Registry Editor. 

     

    NOTE: If the HTTP cannot be found, it is normal, please continue to take following suggestions.

     

    Then, let’s take the following suggestions to troubleshoot this issue.

     

    Before trying the following Steps, please disconnected the Printer from the computer.

     

    Step 1:

    ===============================

    Click "Start", type "regedit" in Research Bare and press "Enter". Browse to the following registry key by clicking the PLUS (+) sign:

     

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers

     

    Click the PLUS (+) sign to expand Printers key. All current printers installed on your computer are listed there. Please right click each subkey in it on the left pane and click "Delete".

     

    Step 2:

    ===============================

    Browse to the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NTx86\Drivers\Version-3

     

    If its 64 bit edition need to Check Windows NTx64 folder and follow the Below step.

     

    Click the PLUS (+) sign to expand "Version-3". All printer drivers which have been installed on your computer will be listed there. Please right click each subkey in it on the left pane and click "Delete".

     

    Step 3:

    ===============================

    Locate and then expand the following registry key

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

     

    View the list of subkeys. There should only be the following subkeys for the default print monitors:

     

    BJ Language Monitor

    Local Port

    PJL Language Monitor

    Standard TCP/IP Port

    USB Monitor

     

    If there are any subkeys other than the subkeys that are listed above has to be deleted. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.

     

    Step 4:

    ===============================

    Restart your computer and start pressing the F8 key on your keyboard.

    Go to safe mode.

    Open "My Computer" and browse to the folder: 

    Go to the Following folder

     

    (i) C:\Windows\System32\spool\prtprocs\w32x86

    (ii) C:\Windows\System32\Spool\Printers

    (iii) C:\Windows\System32\Spool\Drivers\w32x86

     

    If its 64 bit edition Need to check the x64 folder in all the location above mention.

    And then delete all the files and the folders in the following 3 folders.

    Check Whether the Spooler services is Working Properly.

     

    Step 5:

    ===============================

    Try to Install the Printer Drivers and Application.

    • Marked as answer by nccool Thursday, August 26, 2010 10:27 AM
    Thursday, August 26, 2010 10:27 AM