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Windows 7 Computer keeps restarting! RRS feed

  • Question

  • Hello everybody!

    I have a Windows 7 HP Pavilion Slimline, with a Intel Pentium G630 Processor. My computer will randomly restart.

    I have checked for malicious software and viruses, done a rollback to before (I thought) the problem started, checked computer temperatures, etc. It only showed a Bluescreen once, and I forgot to write down what it said. Oops. Additionally, occasionally when I log into my account, it just shows the cursor and a black screen, I just Ctrl Alt Delete out of it. Any ideas?

    Wednesday, July 24, 2013 1:03 PM

Answers

All replies

  • Hi,

    I recommend you to run a memory test on your computer

    Please, search for memtest86+

    You download an ISO file, burn a CD and boot from there.

    It'll run a thorough memory test, if you get any errors then you got a fried SIMM to replace!


    Sebastian Sajaroff Senior DBA Pharmacies Jean Coutu

    Wednesday, July 24, 2013 1:10 PM
  • Hi,

    From your post, I know that your Windows kept restarting randomly. BSOD happened one time and sometimes you couldn’t log on Windows with black screen. You have tried to scan system and restore back, but to no avail.

    Regarding current situation, this issue can be caused by corrupted system files or components, I suggest that we follow these steps to check the issue:

    Run System file checker tool and memory diagnostic tool in Safe mode:

    Start your computer in safe mode:

    http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

    System file checker (SFC) tool

    http://support.microsoft.com/kb/929833

    To run the Memory Diagnostics Tool manually

    http://windows.microsoft.com/en-in/windows7/diagnosing-memory-problems-on-your-computer

    If the issue still persist, let’s try Windows startup repair tool to repair your system:

    Startup Repair: frequently asked questions

    http://windows.microsoft.com/en-us/windows-vista/startup-repair-frequently-asked-questions

    Hope these could be helpful and look forward to your response.


    Best Regards, StarSprite

    Thursday, July 25, 2013 3:06 AM
  • Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service

    Wanikiya & Dyami--Team Zigzag

    Thursday, July 25, 2013 3:13 AM
    Moderator