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Printer not working, Spoolsv.exe fails on boot. RRS feed

  • Question

  • I have been running Windows 7 64 bit on my computer for many months and suddenly it stopped recognizing the printer. I rebooted and now it comes up with the following message in the event log:

    Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7b4e7
    Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp: 0x462fe8cf
    Exception code: 0xc0000005
    Fault offset: 0x000000000002b54c
    Faulting process id: 0x1ee4
    Faulting application start time: 0x01cc30e30a7d2f10
    Faulting application path: C:\Windows\System32\spoolsv.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\ZSR.dll
    Report Id: 6e7da21a-9cd6-11e0-96ec-001cc0b16e8a

    I have looked at the printers with the hope of reinstalling the driver (this is a laserjet 1020 which has been running great). But it acts as though the 1020 is not a printer.

    I installed the regular monthly maint a few days ago and wonder if this is connected.

    Advise on next steps would be greatly appreciated.

    Wednesday, June 22, 2011 9:27 PM

Answers

  • Hi,

     

     

    Please try the following steps to check how it works:

     

    Clear Printer Spooler files and enable the spooler service

     

    1. Click Start, type "Services.msc" (without the quotation marks) in the open box and click OK.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click Start, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.

    5. Click Start, type "Services.msc" (without the quotation marks) in the open box and click OK.

    6. Double-click "Printer Spooler" in the Services list.

    7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

     

    If the issue still exists, please run troubleshooting tool by the steps below:

     

    1.     Please go to Start -> Control Panel -> Devices and Printers.

    2.     In the list, right click on the problematic printer and then click Troubleshoot.

    3.     If the problem is found, click "Fix it".

     

    Also, try to use HP Print Diagnostic Utility HP LaserJet 1020 Printer to troubleshoot.

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, June 24, 2011 9:50 AM
    Moderator

All replies

  • Hi,

     

     

    Please try the following steps to check how it works:

     

    Clear Printer Spooler files and enable the spooler service

     

    1. Click Start, type "Services.msc" (without the quotation marks) in the open box and click OK.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click Start, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.

    5. Click Start, type "Services.msc" (without the quotation marks) in the open box and click OK.

    6. Double-click "Printer Spooler" in the Services list.

    7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

     

    If the issue still exists, please run troubleshooting tool by the steps below:

     

    1.     Please go to Start -> Control Panel -> Devices and Printers.

    2.     In the list, right click on the problematic printer and then click Troubleshoot.

    3.     If the problem is found, click "Fix it".

     

    Also, try to use HP Print Diagnostic Utility HP LaserJet 1020 Printer to troubleshoot.

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, June 24, 2011 9:50 AM
    Moderator
  • So far, so good. I found 4 files that indicated "shockwave flash" in the printers queue. Perhaps there was something I  was trying to print that gummed up things? After deleting the files and restarting the service it seems to be OK.

    Time will tell if it stays fixed. I have yet to reboot and see if it comes up clean too.

     

    Thanx a lot for the sound advice.


    John P in Toronto
    Friday, June 24, 2011 12:21 PM
  • I came across this post having a similar issue and removing the files from the "%WINDIR%\system32\spool\printers" fixed it right away for me.
    Thursday, August 23, 2012 5:58 PM
  • Hi Alex,

    Thanks so much for the information, I've been looking for a solution to the problem for hours. Most of the help I had read was bs about reinstalling the drivers our restarting the service, all very standard.

    Its been a big help,

    Thanks!

    Friday, December 14, 2012 9:19 PM
  • Thank goodness I found this page. Once I cleared the directory, also containing shockwave flash as above, the spooler stayed running. Thanks again!
    Tuesday, December 18, 2012 2:07 AM
  • Hey Man, It works!!!
    I got the same problem and it works perfectly!

    thank you so much!

    But I'd like to know why does it happen?
    If someone here knows, please let us know too!
    Tks!
    Friday, November 7, 2014 12:07 PM
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