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Can't sysprep Win10 1903 due to SynapticsIncorporate.AudioControls sysprep error RRS feed

  • Question

  • Resolved: I just went to the support.hp.com website and re-downloaded + reinstalled the same Synaptics audio drivers that were installed automatic by HPIA. After restart, the SYSPREP WORKED PERFECT !!!! :)

    Hello,

    I can't sysprep a Win10 1903 Enterprise (18362.239) install from scratch  on a HP 705 G4 Desktop Mini PC (Ryzen 2 CPU, nVMe SSD). 

    I have not uninstall any default programs from MS. Also I have not blocked the Windows Store.

    I got the Win10 ISO from VLSC, installed HPIA 4.0.12 (HP Image Assistant - it scans the PC and recommends all the drivers that need to be installed or upgraded based on the PC  - this version of HPIA has been confirmed by HP to work with Win10 1903).

    I have setup via local group policy 2 thigs: custom start menu tiles using the XML file + BGInfo to display system info

    When I sysprep, I always get the same message: "Sysprep was not able to validate your Windows installation. Review the log at %WINDIR%\System32\Sysprep\Panter\setupact.log for details. After resolving the issue, use Sysprep to validate your installation again"

    Of course Windows 10 has been activated with a valid MAK key and the PC was not on the domain when I ran sysprep.

    I ran sysprep using a local admin account.

    In the setupact.log I was able to detect this: "SYSPRP Package 22094SynapticsIncorporate.AudioControls_1.3.76.0_x64__qt57b6kdvhcfw was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image."

    I tried to update the drivers for Synaptics drivers from Device Manager but sysprep would still not work (same message)

    Then I tried to uninstall the Conexant Audio drivers from Control Panel and got the same sysprep message

    Here is the setupact.log

    2019-07-22 16:03:03, Info                  SYSPRP ========================================================
    2019-07-22 16:03:03, Info                  SYSPRP ===          Beginning of a new sysprep run          ===
    2019-07-22 16:03:03, Info                  SYSPRP ========================================================
    2019-07-22 16:03:03, Info       [0x0f004d] SYSPRP The time is now 2019-07-22 16:03:03
    2019-07-22 16:03:03, Info       [0x0f004e] SYSPRP Initialized SysPrep log at C:\Windows\System32\Sysprep\Panther
    2019-07-22 16:03:03, Info       [0x0f0054] SYSPRP ValidatePrivileges:User has required privileges to sysprep machine
    2019-07-22 16:03:03, Info       [0x0f007e] SYSPRP FCreateTagFile:Tag file C:\Windows\System32\Sysprep\Sysprep_succeeded.tag does not already exist, no need to delete anything
    2019-07-22 16:03:03, Info       [0x0f003d] SYSPRP WinMain:Displaying dialog box for user to choose sysprep mode...
    2019-07-22 16:03:12, Info       [0x0f00d7] SYSPRP WinMain:Pre-validing 'cleanup' internal providers.
    2019-07-22 16:03:12, Info                  SYSPRP RunDlls:Running platform actions specified in action file for phase 3
    2019-07-22 16:03:12, Info                  SYSPRP SysprepSession::CreateSession: Successfully created instance with action file C:\Windows\System32\Sysprep\ActionFiles\Cleanup.xml, and mode <null>
    2019-07-22 16:03:12, Info                  SYSPRP SysprepSession::Validate: Beginning action execution from C:\Windows\System32\Sysprep\ActionFiles\Cleanup.xml
    2019-07-22 16:03:12, Info                  SYSPRP SysprepSession::CreateXPathForSelection: Sysprep mode in registry is <null>
    2019-07-22 16:03:12, Info                  SYSPRP SysprepSession::CreateXPathForSelection: Processor architecture in registry is AMD64
    2019-07-22 16:03:12, Info                  SYSPRP ActionPlatform::LaunchModule: Executing method 'Sysprep_Clean_Validate_Opk' from C:\Windows\System32\spopk.dll
    2019-07-22 16:03:12, Info                  CSI    00000001 Shim considered [l:125]'\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.18362.235_none_5f42305c58dc2c51\wcp.dll' : got STATUS_OBJECT_PATH_NOT_FOUND
    2019-07-22 16:03:12, Info                  CSI    00000002 Shim considered [l:122]'\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.18362.235_none_5f42305c58dc2c51\wcp.dll' : got STATUS_SUCCESS
    2019-07-22 16:03:12, Info                  SYSPRP Sysprep_Clean_Validate_Opk: Successfully validated reserves state on the machine for entering audit mode.
    2019-07-22 16:03:12, Info                  SYSPRP ActionPlatform::LaunchModule: Successfully executed 'Sysprep_Clean_Validate_Opk' from C:\Windows\System32\spopk.dll without error
    2019-07-22 16:03:12, Info       [0x0f00d7] SYSPRP WinMain:Pre-validing 'generalize' internal providers.
    2019-07-22 16:03:12, Info                  SYSPRP RunDlls:Running platform actions specified in action file for phase 1
    2019-07-22 16:03:12, Info                  SYSPRP SysprepSession::CreateSession: Successfully created instance with action file C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml, and mode <null>
    2019-07-22 16:03:12, Info                  SYSPRP SysprepSession::Validate: Beginning action execution from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml
    2019-07-22 16:03:12, Info                  SYSPRP SysprepSession::CreateXPathForSelection: Sysprep mode in registry is <null>
    2019-07-22 16:03:12, Info                  SYSPRP SysprepSession::CreateXPathForSelection: Processor architecture in registry is AMD64
    2019-07-22 16:03:12, Info                  SYSPRP ActionPlatform::LaunchModule: Executing method 'ValidateBitLockerState' from C:\Windows\System32\BdeSysprep.dll
    2019-07-22 16:03:12, Info                  SYSPRP ActionPlatform::LaunchModule: Successfully executed 'ValidateBitLockerState' from C:\Windows\System32\BdeSysprep.dll without error
    2019-07-22 16:03:12, Info                  SYSPRP ActionPlatform::LaunchModule: Executing method 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll
    2019-07-22 16:03:12, Info                  SYSPRP Entering SysprepGeneralizeValidate (Appx) - validating whether all apps are also provisioned.
    2019-07-22 16:03:12, Error                 SYSPRP Package 22094SynapticsIncorporate.AudioControls_1.3.76.0_x64__qt57b6kdvhcfw was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
    2019-07-22 16:03:12, Error                 SYSPRP Failed to remove apps for the current user: 0x80073cf2.
    2019-07-22 16:03:12, Error                 SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
    2019-07-22 16:03:12, Error                 SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
    2019-07-22 16:03:12, Error                 SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
    2019-07-22 16:03:12, Error                 SYSPRP RunPlatformActions:Failed while validating Sysprep session actions; dwRet = 0x3cf2
    2019-07-22 16:03:12, Error      [0x0f0070] SYSPRP RunDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
    2019-07-22 16:03:12, Error      [0x0f00d8] SYSPRP WinMain:Hit failure while pre-validate sysprep generalize internal providers; hr = 0x80073cf2
    2019-07-22 16:03:14, Info       [0x0f0052] SYSPRP Shutting down SysPrep log
    2019-07-22 16:03:14, Info       [0x0f004d] SYSPRP The time is now 2019-07-22 16:03:14

    Also the setuperr.log is here:

    2019-07-22 16:03:12, Error                 SYSPRP Package 22094SynapticsIncorporate.AudioControls_1.3.76.0_x64__qt57b6kdvhcfw was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
    2019-07-22 16:03:12, Error                 SYSPRP Failed to remove apps for the current user: 0x80073cf2.
    2019-07-22 16:03:12, Error                 SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
    2019-07-22 16:03:12, Error                 SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
    2019-07-22 16:03:12, Error                 SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
    2019-07-22 16:03:12, Error                 SYSPRP RunPlatformActions:Failed while validating Sysprep session actions; dwRet = 0x3cf2
    2019-07-22 16:03:12, Error      [0x0f0070] SYSPRP RunDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
    2019-07-22 16:03:12, Error      [0x0f00d8] SYSPRP WinMain:Hit failure while pre-validate sysprep generalize internal providers; hr = 0x80073cf2
    2019-07-23 09:07:29, Error                 SYSPRP Package 22094SynapticsIncorporate.AudioControls_1.3.76.0_x64__qt57b6kdvhcfw was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
    2019-07-23 09:07:29, Error                 SYSPRP Failed to remove apps for the current user: 0x80073cf2.
    2019-07-23 09:07:29, Error                 SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
    2019-07-23 09:07:29, Error                 SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
    2019-07-23 09:07:29, Error                 SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
    2019-07-23 09:07:29, Error                 SYSPRP RunPlatformActions:Failed while validating Sysprep session actions; dwRet = 0x3cf2
    2019-07-23 09:07:29, Error      [0x0f0070] SYSPRP RunDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
    2019-07-23 09:07:29, Error      [0x0f00d8] SYSPRP WinMain:Hit failure while pre-validate sysprep generalize internal providers; hr = 0x80073cf2

    I would appreciate some guidance ! Thank you



    • Edited by bradu17 Wednesday, July 24, 2019 2:50 PM Changed the title to search easier
    Tuesday, July 23, 2019 1:14 PM

All replies

  • There are some device drivers or software add-ons that do not work properly in Audit Mode. The results can be that Sysprep will show you an immediate error, or corrupt the OS during the Generalize or Specialize phases of capture/deployment.

    Tuesday, July 23, 2019 8:02 PM
  • Hi,

    Thank you for your update and your sharing.

    It would be useful for other customers who encounter a similar issue. 

    Bests, 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, July 24, 2019 2:20 PM
    Moderator