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Repeated - "Windows has recovered from an unexpected shutdown" - errors

    Question

  • Repeated - "Windows has recovered from an unexpected shutdown" - errors - New rig, Windows 7 Ultimate - Help!

    Hi everyone,

    I have recently bought and had built a new gaming rig and installed Windows 7 Ultimate 64 Bit myself.

    Since starting it for the 1st time a couple of days ago I have had numerous crashes/recoveries, all with no apparent reason or pattern. It has happened while playing Battlefield 2142, whilst running nothing at all, whilst asleep and while surfing the internet.

     

    The error log is below, I would appreciate any advice here as this is driving me mad!

     

    I have updated all drivers (as far as I can tell), installed all windows updates (again, as far as I can tell) and there doesn't seem to be any conflicts in the device manager. I also have the .DMP files too but not sure how to add them here.

    Can anyone help me please?

     

    Thanks in advance,

     

    Vic

     

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7601.2.1.0.256.1

    Locale ID: 2057

    Additional information about the problem:

    BCCode: f4

    BCP1: 0000000000000003

    BCP2: FFFFFA80083539E0

    BCP3: FFFFFA8008353CC0

    BCP4: FFFFF80002F908B0

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 256_1

    Files that help describe the problem:

    C:\Windows\Minidump\110811-6957-01.dmp

    C:\Users\DasVictim\AppData\Local\Temp\WER-19172-0.sysdata.xml

    Tuesday, November 08, 2011 6:09 PM

Answers

  • Hi,

     

    “How do I check my hard disk for errors? And if I find any how would I fix them?”

     

    You could check disk and fix the error in Windows RE by following steps:

     

    Check Disk and in Windows RE

    =============================================================

     

    1. Start up your computer, press F8,then chose system repair.(Or put the Windows 7 installation disc in the disc drive, and then start the computer.)

    2. Press a key when you are prompted.

    3. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

    4. Click Repair your computer.

    5. Click the operating system that you want to repair, and then click Next.

    6. In the System Recovery Options dialog box, click Command Prompt.

    7. Type Chkdsk /f /r, then press Enter.

     

    “Is there any way to tell if a driver I have installed is causing this problem?”

    I just want to know whether you installed any external device recently? To narrow down an driver related issue, please unplug all the external device and Boot Windows 7 in Safe Mode. Then check the issue again.If this problem still occurs in Safe Mode, it may be caused by hardware issue. If this problem disappear in Safe Mode, this problem could be caused by third party software or driver.

     

    Hoppe that helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, November 14, 2011 3:40 AM

All replies

  • Hi DasVictim,  Please Upload this File   " C:\Windows\Minidump\110811-6957-01.dmp "   into SKYDRIVE

     

     

    Regards,



    MCP | MCTS | MCITP
    Tuesday, November 08, 2011 6:18 PM
  • Hi Rachid,

    Heres the link, I hope its right as I've never used skydrive before!

    https://skydrive.live.com/#!/?cid=cfd67aa1121da728&sc=documents&uc=3&id=CFD67AA1121DA728%21121

    I have added 2 other mini dumps as well as the one you requested.

    Thanks for your assistance,

    Vic

    Tuesday, November 08, 2011 7:08 PM
  • According to your Dmp file    i get :

     

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

    CRITICAL_OBJECT_TERMINATION (f4)

    A process or thread crucial to system operation has unexpectedly exited or been

    terminated.

    Several processes and threads are necessary for the operation of the

    system; when they are terminated (for any reason), the system can no

    longer function.

    Arguments:

    Arg1: 0000000000000003, Process

    Arg2: fffffa80083539e0, Terminating object

    Arg3: fffffa8008353cc0, Process image file name

    Arg4: fffff80002f908b0, Explanatory message (ascii)

    Debugging Details:

    ------------------

    PROCESS_OBJECT: fffffa80083539e0

    IMAGE_NAME:  csrss.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    MODULE_NAME: csrss

    FAULTING_MODULE: 0000000000000000 

    PROCESS_NAME:  csrss.exe

    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

    BUGCHECK_STR:  0xF4_IOERR

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    CURRENT_IRQL:  0

    STACK_TEXT:  

    fffff880`0709be38 fffff800`030175e2 : 00000000`000000f4 00000000`00000003 fffffa80`083539e0 fffffa80`08353cc0 : nt!KeBugCheckEx

    fffff880`0709be40 fffff800`02fc499b : ffffffff`ffffffff fffffa80`085048a0 fffffa80`083539e0 fffffa80`083539e0 : nt!PspCatchCriticalBreak+0x92

    fffff880`0709be80 fffff800`02f44448 : ffffffff`ffffffff 00000000`00000001 fffffa80`083539e0 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6

    fffff880`0709bed0 fffff800`02c8bed3 : fffffa80`083539e0 fffff800`c0000006 fffffa80`085048a0 00000000`00360dc0 : nt!NtTerminateProcess+0xf4

    fffff880`0709bf50 fffff800`02c88470 : fffff800`02cd867f fffff880`0709ca38 fffff880`0709c790 fffff880`0709cae0 : nt!KiSystemServiceCopyEnd+0x13

    fffff880`0709c0e8 fffff800`02cd867f : fffff880`0709ca38 fffff880`0709c790 fffff880`0709cae0 00000000`00361ad0 : nt!KiServiceLinkage

    fffff880`0709c0f0 fffff800`02c8c2c2 : fffff880`0709ca38 00000000`00013510 fffff880`0709cae0 00000000`003615a8 : nt! ?? ::FNODOBFM::`string'+0x49874

    fffff880`0709c900 fffff800`02c8ae3a : 00000000`00000000 000007fe`fd6ed8b4 00000000`77268f01 00000000`00013510 : nt!KiExceptionDispatch+0xc2

    fffff880`0709cae0 00000000`77279c12 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a

    00000000`003614f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77279c12

    STACK_COMMAND:  kb

    FOLLOWUP_NAME:  MachineOwner

    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

    BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

    Followup: MachineOwner

    -----------------------------------------------------------------------------------------------------------------

     

    Bug Check 0xF4

     

    The following actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.
    2. Scan your computer for computer viruses.
    3. Check your hard disk for errors.

     

     

    Regards,

     


    MCP | MCTS | MCITP
    Tuesday, November 08, 2011 7:17 PM
  • Thanks for that Rashid,

    As far as I can tell all my drivers/windows updates are up to date.

    I have scanned my system and found no viruses (using NOD32), I would be surprised if there were any as the 1st place I visited once I turned on the comp for the 1st time was the NOD32 website  and after that was windows update.

    How do I check my hard disk for errors? And if I find any how would I fix them?

    Is there any way to tell if a driver I have installed is causing this problem?

    Would any of the above explain why this is happening repeatedly to my computer?

    Thanks again,

    Vic

     

     

    Tuesday, November 08, 2011 8:38 PM
  • Hi,

     

    “How do I check my hard disk for errors? And if I find any how would I fix them?”

     

    You could check disk and fix the error in Windows RE by following steps:

     

    Check Disk and in Windows RE

    =============================================================

     

    1. Start up your computer, press F8,then chose system repair.(Or put the Windows 7 installation disc in the disc drive, and then start the computer.)

    2. Press a key when you are prompted.

    3. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

    4. Click Repair your computer.

    5. Click the operating system that you want to repair, and then click Next.

    6. In the System Recovery Options dialog box, click Command Prompt.

    7. Type Chkdsk /f /r, then press Enter.

     

    “Is there any way to tell if a driver I have installed is causing this problem?”

    I just want to know whether you installed any external device recently? To narrow down an driver related issue, please unplug all the external device and Boot Windows 7 in Safe Mode. Then check the issue again.If this problem still occurs in Safe Mode, it may be caused by hardware issue. If this problem disappear in Safe Mode, this problem could be caused by third party software or driver.

     

    Hoppe that helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, November 14, 2011 3:40 AM