# Cannot install Windows Live ID Sign-in Assistant.

### Question

• Well, I am having some issues installing "Windows Live Essentials" update and "Games for Windows Marketplace". I have found that the cause of this is from "Windows Live ID Sign-in Assistant", (wllogin_64.msi) which I am unable to install.

Things I have tried:

• Removed every live related application with the windows cleanup tool.
• Tried to install wllogin_64.msi in safe mode.
• Restored from an earlier system point.
• Ran chkdsk.
• Ran a virus and spyware scan.

Logs:

(setupexe.log)

-------------------------------
Logging Started: 11/23/2010 02:21:09
Source Folder: C:\Users\Nick\Desktop
OS v6.1 (build 7600) 64 bit
OS Product Type: 0x00000001
User Default LCID: 0x1009
Command Line: "C:\Users\Nick\Desktop\gfwlivesetup_4d530936e0000001.exe"
-------------------------------
(02:21:09) Direct DL: 0
(02:21:09) DL Recent: 0
(02:21:09) Offer ID: 4d530936e0000001
(02:21:09) Initialized
(02:21:09) Resources initialized
(02:21:09) Current version: 3.4.0026.0 (WGX_XLIVE_V3.04_RTM.101106-1005)
(02:21:10) Microsoft Games for Windows - LIVE (Waiting)
(02:21:10) Games for Windows Marketplace Client (Waiting)
(02:21:10) Microsoft .NET Framework (Found)
(02:21:10) Windows Live ID Sign-in Assistant (Waiting)
(02:21:11) Progress 68%
(02:21:11) Progress 79%
(02:21:12) Progress 100%
(02:21:12) Install Started
(02:21:12) Microsoft Games for Windows - LIVE (Verifying...)
(02:21:12) Verifying 0MB of 60814784MB (0%)
(02:21:12) Microsoft Games for Windows - LIVE (Waiting)
(02:21:12) Windows Live ID Sign-in Assistant (Installing...)
(02:21:12) Progress 20%
(02:21:13) Progress 21%
(02:21:13) Progress 22%
(02:21:15) There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
(02:21:15) There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
(02:21:15) InstallProduct Error: 0x800706ba


=== Logging started: 23/11/2010 2:21:12 ===
Action start 2:21:12: INSTALL.
Action ended 2:21:12: System64Folder.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action ended 2:21:12: CommonAppDataFolder.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action ended 2:21:12: CommonFiles64Folder.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action start 2:21:12: SystemFolder.D7E3D3D4_C059_4F60_8B26_AED871BD74F7.
Action ended 2:21:12: SystemFolder.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action start 2:21:12: CommonFilesFolder.D7E3D3D4_C059_4F60_8B26_AED871BD74F7.
Action ended 2:21:12: CommonFilesFolder.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action start 2:21:12: AppSearch.
Action ended 2:21:12: AppSearch. Return value 1.
Action start 2:21:12: LaunchConditions.
Action ended 2:21:12: LaunchConditions. Return value 0.
Action start 2:21:12: FindRelatedProducts.
Action ended 2:21:12: FindRelatedProducts. Return value 1.
Action start 2:21:12: ValidateProductID.
Action ended 2:21:12: ValidateProductID. Return value 1.
Action start 2:21:12: CostInitialize.
Action ended 2:21:12: CostInitialize. Return value 1.
Action start 2:21:12: ResolveSource.
Action ended 2:21:12: ResolveSource. Return value 1.
Action start 2:21:12: FileCost.
Action ended 2:21:12: FileCost. Return value 1.
Action start 2:21:12: CostFinalize.
Action ended 2:21:12: CostFinalize. Return value 1.
Action start 2:21:12: MigrateFeatureStates.
Action ended 2:21:12: MigrateFeatureStates. Return value 0.
Action start 2:21:12: InstallValidate.
Action ended 2:21:12: InstallValidate. Return value 1.
Action start 2:21:12: RemoveExistingProducts.
Action ended 2:21:12: RemoveExistingProducts. Return value 1.
Action start 2:21:12: InstallInitialize.
Action ended 2:21:13: InstallInitialize. Return value 1.
Action start 2:21:13: CAPerformMUOptIn.
Action ended 2:21:13: CAPerformMUOptIn. Return value 1.
Action start 2:21:13: ProcessComponents.
Action ended 2:21:13: ProcessComponents. Return value 1.
Action start 2:21:13: UnpublishComponents.
Action ended 2:21:13: UnpublishComponents. Return value 0.
Action start 2:21:13: UnpublishFeatures.
Action ended 2:21:13: UnpublishFeatures. Return value 1.
Action start 2:21:13: StopServices.
Action ended 2:21:13: StopServices. Return value 1.
Action start 2:21:13: DeleteServices.
Action ended 2:21:13: DeleteServices. Return value 1.
Action start 2:21:13: SelfUnregModules.
Action ended 2:21:13: SelfUnregModules. Return value 1.
Action start 2:21:13: RemoveRegistryValues.
Action ended 2:21:13: RemoveRegistryValues. Return value 1.
Action start 2:21:13: UnregisterClassInfo.
Action ended 2:21:13: UnregisterClassInfo. Return value 0.
Action start 2:21:13: UnregisterProgIdInfo.
Action ended 2:21:13: UnregisterProgIdInfo. Return value 0.
Action start 2:21:13: RemoveIniValues.
Action ended 2:21:13: RemoveIniValues. Return value 1.
Action start 2:21:13: RemoveShortcuts.
Action ended 2:21:13: RemoveShortcuts. Return value 1.
Action start 2:21:13: RemoveEnvironmentStrings.
Action ended 2:21:13: RemoveEnvironmentStrings. Return value 1.
Action start 2:21:13: RemoveFiles.
Action ended 2:21:13: RemoveFiles. Return value 0.
Action start 2:21:13: RemoveFolders.
Action ended 2:21:13: RemoveFolders. Return value 0.
Action start 2:21:13: CreateFolders.
Action ended 2:21:13: CreateFolders. Return value 0.
Action start 2:21:13: InstallFiles.
Action ended 2:21:13: InstallFiles. Return value 1.
Action start 2:21:13: DuplicateFiles.
Action ended 2:21:13: DuplicateFiles. Return value 1.
Action start 2:21:13: CreateShortcuts.
Action ended 2:21:13: CreateShortcuts. Return value 1.
Action start 2:21:13: RegisterClassInfo.
Action ended 2:21:13: RegisterClassInfo. Return value 0.
Action start 2:21:13: RegisterProgIdInfo.
Action ended 2:21:13: RegisterProgIdInfo. Return value 0.
Action start 2:21:13: SelfRegModules.
Action ended 2:21:13: SelfRegModules. Return value 1.
Action start 2:21:13: WriteRegistryValues.
Action ended 2:21:13: WriteRegistryValues. Return value 1.
Action ended 2:21:13: AddProviderKey_32.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action start 2:21:13: WriteIniValues.
Action ended 2:21:13: WriteIniValues. Return value 1.
Action start 2:21:13: WriteEnvironmentStrings.
Action ended 2:21:13: WriteEnvironmentStrings. Return value 1.
Action start 2:21:13: RollBkWLIDProv.D7E3D3D4_C059_4F60_8B26_AED871BD74F7.
Action ended 2:21:13: RollBkWLIDProv.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action start 2:21:13: RollBkLIVESSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7.
Action ended 2:21:13: RollBkLIVESSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action start 2:21:13: RollBkWLIDNSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7.
Action ended 2:21:13: RollBkWLIDNSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action ended 2:21:13: RollBkWLIDProv.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action ended 2:21:13: RollBkLIVESSP.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action ended 2:21:13: RollBkWLIDNSP.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action start 2:21:13: InstallServices.
Action ended 2:21:13: InstallServices. Return value 1.
Action ended 2:21:13: PropSetCAConfigureServiceParameters.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action ended 2:21:13: CAConfigureServiceParameters.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action start 2:21:13: RgWLIDProv.D7E3D3D4_C059_4F60_8B26_AED871BD74F7.
Action ended 2:21:13: RgWLIDProv.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action ended 2:21:13: RgWLIDProv.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action start 2:21:13: StartServices.
Action ended 2:21:13: StartServices. Return value 1.
Action ended 2:21:13: RgWLIDNSP.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action ended 2:21:13: RgLIVESSP.1312FADD_90E2_487F_B4BC_5B3F1469FB3C. Return value 1.
Action start 2:21:13: RgWLIDNSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7.
Action ended 2:21:13: RgWLIDNSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action start 2:21:13: RgLIVESSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7.
Action ended 2:21:13: RgLIVESSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7. Return value 1.
Action start 2:21:13: RegisterUser.
Action ended 2:21:13: RegisterUser. Return value 1.
Action start 2:21:13: RegisterProduct.
Action ended 2:21:13: RegisterProduct. Return value 1.
Action start 2:21:13: PublishComponents.
Action ended 2:21:13: PublishComponents. Return value 0.
Action start 2:21:13: PublishFeatures.
Action ended 2:21:13: PublishFeatures. Return value 1.
Action start 2:21:13: PublishProduct.
Action ended 2:21:13: PublishProduct. Return value 1.
Action start 2:21:13: InstallFinalize.
PPMSI_INFORMATION: CAConfigureServiceParameters: start
PPMSI_INFORMATION: CAConfigureServiceParameters: change configuration for service WLIDSVC
PPMSI_INFORMATION: CAConfigureServiceParameters: service WLIDSVC set to restart on failure after 1 minute(s)
PPMSI_INFORMATION: LCID passed=1033
PPMSI_INFORMATION: Updated the service description.
PPMSI_INFORMATION: Service update done.
CustomAction RgWLIDProv.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 returned actual error code 3 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (30:CC) [02:21:15:100]: Product: Windows Live ID Sign-in Assistant -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RgWLIDProv.D7E3D3D4_C059_4F60_8B26_AED871BD74F7, location: C:\Windows\SysWOW64\, command: regsvr32.exe /s "C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDPROV.DLL"

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RgWLIDProv.D7E3D3D4_C059_4F60_8B26_AED871BD74F7, location: C:\Windows\SysWOW64\, command: regsvr32.exe /s "C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDPROV.DLL"
Action ended 2:21:15: InstallFinalize. Return value 3.
CustomAction RollBkWLIDNSP.1312FADD_90E2_487F_B4BC_5B3F1469FB3C returned actual error code 5 but will be translated to success due to continue marking
CustomAction RollBkWLIDProv.1312FADD_90E2_487F_B4BC_5B3F1469FB3C returned actual error code 5 but will be translated to success due to continue marking
CustomAction RollBkWLIDNSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 returned actual error code 3 but will be translated to success due to continue marking
CustomAction RollBkLIVESSP.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 returned actual error code 3 but will be translated to success due to continue marking
CustomAction RollBkWLIDProv.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 returned actual error code 3 but will be translated to success due to continue marking
Action ended 2:21:15: INSTALL. Return value 3.
Property(S): Manufacturer = Microsoft Corporation
Property(S): ProductCode = {9B48B0AC-C813-4174-9042-476A887592C7}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Windows Live ID Sign-in Assistant
Property(S): ProductVersion = 6.500.3165.0
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): INSTALLLEVEL = 3
Property(S): ALLUSERS = 1
Property(S): SMARTCARD.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = 0
Property(S): LAB32.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = notchange
Property(S): EULAREFRESHED = 0
Property(S): ARPPRODUCTICON = prodicon.ico
Property(S): DefaultUIFont = WixUI_Font_Normal
Property(S): WixUI_Mode = Minimal
Property(S): ARPNOMODIFY = 1
Property(S): WixUI_MaintenanceWelcomeDlg_Next = MaintenanceTypeDlg
Property(S): WixUI_MaintenanceTypeDlg_Back = MaintenanceWelcomeDlg
Property(S): WixUI_MaintenanceTypeDlg_Change = CustomizeDlg
Property(S): ErrorDialog = ErrorDlg
Property(S): WixUIRMOption = UseRM
Property(S): DIR_WINLIVE_32 = C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_INT = C:\ProgramData\Microsoft\IdentityCRL\int\
Property(S): DIR_DEVD = C:\ProgramData\Microsoft\IdentityCRL\dev-d\
Property(S): DIR_DEVE = C:\ProgramData\Microsoft\IdentityCRL\dev-e\
Property(S): DIR_WINLIVE = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_MSFT_SHARED_32 = C:\Program Files (x86)\Common Files\Microsoft Shared\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): DIR_PPCRL_32 = C:\
Property(S): DIR_SDKCOMPONENTS_32 = C:\
Property(S): i386forAmd64 = C:\
Property(S): TARGETDIR = C:\
Property(S): DIR_IDENTITYCRL = C:\ProgramData\Microsoft\IdentityCRL\
Property(S): DIR_MICROSOFT = C:\ProgramData\Microsoft\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): DIR_PPCRL = C:\
Property(S): DIR_MSFT_SHARED = C:\Program Files\Common Files\Microsoft Shared\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): DIR_SDKCOMPONENTS = C:\
Property(S): SystemFolder.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Windows\SysWOW64\
Property(S): DIR_WLIDSSP_32.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\
Property(S): i386forAmd64.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_SDKCOMPONENTS_32.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_PPCRL_32.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_WINLIVE_32.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_MSFT_SHARED_32.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\Microsoft Shared\
Property(S): DIR_WLIDRES_32.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_WLIDSSP_32_2.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\
Property(S): CommonFilesFolder.D7E3D3D4_C059_4F60_8B26_AED871BD74F7 = C:\Program Files (x86)\Common Files\
Property(S): DIR_WLIDSSP.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_PPCRL_1.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_SDKCOMPONENTS_1.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_SDKCOMPONENTS.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_PPCRL.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_WINLIVE.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_MSFT_SHARED.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\
Property(S): DIR_WLIDRES.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_WLIDSSP2.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): DIR_SQM.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\Microsoft Shared\Windows Live\
Property(S): CommonFiles64Folder.1312FADD_90E2_487F_B4BC_5B3F1469FB3C = C:\Program Files\Common Files\
Property(S): PackageCode = {AFAEFABE-FB0E-48F0-8262-9D5F91A9EEF1}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): REBOOT = ReallySuppress
Property(S): CURRENTDIRECTORY = C:\Users\Nick\Desktop
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 4868
Property(S): VersionDatabase = 200
Property(S): MsiSystemRebootPending = 1
Property(S): VersionMsi = 5.00
Property(S): VersionNT = 601
Property(S): VersionNT64 = 601
Property(S): WindowsBuild = 7600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): TempFolder = C:\Users\Nick\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): AppDataFolder = C:\Users\Nick\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\Nick\Favorites\
Property(S): NetHoodFolder = C:\Users\Nick\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\Nick\Documents\
Property(S): PrintHoodFolder = C:\Users\Nick\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\Nick\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\Nick\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): LocalAppDataFolder = C:\Users\Nick\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\Nick\Pictures\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): MsiAMD64 = 16
Property(S): Msix64 = 16
Property(S): Intel = 16
Property(S): PhysicalMemory = 4095
Property(S): VirtualMemory = 5999
Property(S): LogonUser = Nick
Property(S): UserSID = S-1-5-21-2994146461-4277983885-4024079355-1000
Property(S): UserLanguageID = 4105
Property(S): ComputerName = NICK-PC
Property(S): SystemLanguageID = 4105
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 2:21:15
Property(S): Date = 23/11/2010
Property(S): MsiNetAssemblySupport = 4.0.30319.1
Property(S): MsiWin32AssemblySupport = 6.1.7600.16385
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): DATABASE = C:\Windows\Installer\326340f.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): SourcedirProduct = {9B48B0AC-C813-4174-9042-476A887592C7}
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): ProductToBeRegistered = 1
MSI (s) (30:CC) [02:21:15:483]: Product: Windows Live ID Sign-in Assistant -- Installation failed.

MSI (s) (30:CC) [02:21:15:484]: Windows Installer installed the product. Product Name: Windows Live ID Sign-in Assistant. Product Version: 6.500.3165.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

=== Logging stopped: 23/11/2010 2:21:15 ===


(xliveinstall-elevated.log)

-------------------------------
Logging Started: 11/23/2010 02:21:10
EXE: C:\Users\Nick\Desktop\gfwlivesetup_4d530936e0000001.exe (3.4.26.0)
DLL: C:\Users\Nick\Desktop\gfwlivesetup_4d530936e0000001.exe (3.4.26.0)
Source Folder: C:\Users\Nick\Desktop
OS v6.1 (build 7600) 64 bit
OS Product Type: 0x00000001
User Default LCID: 0x1009
-------------------------------
(02:21:11) HTTP Status Code: 200
(02:21:11) HTTP Status Code: 200
(02:21:12) HTTP Status Code: 200
(02:21:12) Extracted EULAs [Code:0x00000000]
(02:21:12) Languages: 0 Selected:0x00000000 [Code:0x00000000]
(02:21:12) ProductKey [Code:0x00000000]
(02:21:12) Prompt result [Code:0x00000000]
(02:21:12) Verified files [Code:0x00000000]
(02:21:12) Stage 0: Start
(02:21:12) MSI Properties: REBOOT="ReallySuppress"
(02:21:15) MsgType:16777216 Message:There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. [Code:0x800706ba]
(02:21:15) Stage 0: Error. Reason:INSTALLMESSAGE [Code:0x800706ba] Msg:There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
(02:21:15) Stage 0: Error. Reason:Generic 2 [Code:0x800706ba] Msg:
(02:21:15) Stage 0: Error. Reason:Generic 3 [Code:0x800706ba] Msg:
(02:21:15) Installation failed [Code:0x800706ba]
(02:21:15) Install Complete [Code:0x800706ba]
(02:21:15) Stage 0: Error. Reason:Install [Code:0x800706ba] Msg:
(02:21:15) Stage 0: Error. Reason:Generic 1 [Code:0x800706ba] Msg:
(02:21:15) InstallProduct exit [Code:0x800706ba]


I would really like some help on this one, I have games that I bought through the marketplace and I can't access them without this sign-in assistant.

Tuesday, November 23, 2010 7:16 AM

### All replies

• Hmmm...Windows Live ID Sign-In is an add-on to IE8. Therefore, you would need both versions x86 and x64, one for each browser in a 64-bit system.

If that works, get the 32-bit version for the 32-bit browser (main IE link and taskbar shortcut) and install that also.

Any success?

Tuesday, November 23, 2010 12:40 PM
• If it's an add-on for IE8, what about those who have the "N" addition of Windows 7? Are we just not allowed to utilize GFWL? I have tried both installers, the x86 version tells me that I can't install it on a 64-bit OS, and the error that I get from attempting to install the x64 version is as follows:

"Windows Live ID Sign-In Assistant Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again."

Is it possible to run GFWL without the use of the Sign-In Assistant? I'd like to know because I'd rather not have multiple internet browsers on my computer at one time.

Tuesday, November 23, 2010 4:28 PM
• Hmmm...Windows Live ID Sign-In is an add-on to IE8. Therefore, you would need both versions x86 and x64, one for each browser in a 64-bit system.

If that works, get the 32-bit version for the 32-bit browser (main IE link and taskbar shortcut) and install that also.

Any success?

No, I tried both your suggestions with no success. I get the same error message. I am using Internet Explorer 9 beta btw.
Tuesday, November 23, 2010 7:22 PM
• Does anyone else have any idea what I should try next? I am stuck... :(
Wednesday, November 24, 2010 8:33 PM
• Hi,

Is it Live Essentials 2011? Please refer to the similar situation here: http://www.ms-windows.info/Help/unable-install-windows-live-essentials-16533.aspx , try the solutions there.

If the issue persists, since this is the Windows Live issue, I recommend you ask question in Windows Live Solution Center.

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards,

Miya

This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
• Marked as answer by Friday, December 03, 2010 3:50 AM
• Unmarked as answer by Wednesday, December 08, 2010 7:23 PM
Thursday, November 25, 2010 7:22 AM
• Hi,

Is it Live Essentials 2011? Please refer to the similar situation here: http://www.ms-windows.info/Help/unable-install-windows-live-essentials-16533.aspx , try the solutions there.

If the issue persists, since this is the Windows Live issue, I recommend you ask question in Windows Live Solution Center.

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards,

Miya

This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Yes, I can't intall "Windows Live Essentials 2011". I have checked my windows folder for regsvr32.exe and it is there.
Thursday, November 25, 2010 6:46 PM
• Had same issue, try turning automatic updates on. Harmless to try and you can always turn it off again after you install it.
• Marked as answer by Friday, December 03, 2010 3:50 AM
• Unmarked as answer by Wednesday, December 08, 2010 7:23 PM
Friday, November 26, 2010 12:56 PM
• Hi, Buggylint,

I had similar problem as yours. And I tried phatinc's method, it works!

Thank you phatinc!

• Marked as answer by Friday, December 03, 2010 3:50 AM
• Unmarked as answer by Wednesday, December 08, 2010 7:23 PM
Saturday, November 27, 2010 5:08 PM
• Users with this problem who don't want to turn on auto updates go here http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9ba199ef-3086-4f12-970d-8745be104600 download and install and hopefully you didn't waste as must time as I did try to find a solution. from now on I'm not buying a game that requires games for windows live! Money grabbing thugs
Sunday, December 26, 2010 11:12 PM
• Hi, I am having the same problem with Sign-In assisstant refusing to install. I've tried everything listed above and nothing seems to work. I've been able to use Games for Windows Live successfuly before with previous games the most recent of which was Batman Arkham Asylum. I recently purchased and installed Dawn fo War 2 and now everytime I try to sign in to my live account it says I require an update. It then closes the game, drops back to desktop where it tries to install Sign In Assisstant and then just stops doing anything.

The only reason I got this game was to play it multiplayer with my friends overseas but apparently I can't do that without this assisstant program.

Thursday, January 13, 2011 5:37 PM
• Hi, I'm having the same issue as the OP. I just recently got Resident Evil 5 for PC. I've had it like a month and I can't get it to work. At first I tried it on my desktop, which runs on XP, and I found out part of my issue was the fact that some of my parts are out of date. However, I could never get Games For Windows Live to work because it would never connect to download my profile because of a "network error". I later found out that there's something called hotfix.exe that you need to have to get it to work. I looked THIS up and found it on the Microsoft website and then found out, thankfully, before I ran it that someone else had been having the same issue as me with Left 4 Dead, and when they installed hot fix it crashed their computer, and they no longer have an operating system.

So I did NOT run hotfix.exe on my desktop. I have been since waiting to get my laptop back to install it. It runs on Windows 7, and is considerably newer. Now, I have sat here for 7 hours waiting for RE5 to install. It installed, finally and brought up the game screen. I went to sign into GFWL, and it worked! However, it also said that there an "update" that needed to be completed and gave me bullshit saying that if I didn't do it, it would sign me out. (This is also the same message it has been giving me whenever I try to sign into Messenger. It should also be noted that as well as with messenger, it won't fucking install.)

So, anyway, I downloaded and installed the update. It closed out the game, started it back up and I went through the same process again. I downloaded this mysterious update THREE times. Finally, I restarted my computer. I went back into the game and was met with the same message again. This time I closed it out and went to run Games For Windows Live to see if maybe I could find a list of needed updates and do them all at once. It told me I needed the sign-in assistant to run it so I went to download that.

Like OP, I'm being met with the same issue. It just goes through the process every time and always closes out because of some "error". On top of this, now I can't even get Resident Evil 5 to start. It keeps giving me yet ANOTHER "error" message. I don't know what to do next aside from un-install it and try again, but I sat here for six fucking hours waiting on it to install the FIRST time. This is also the third computer I have sat and waited to try and install this game on. I am at a total loss, and I'm very, very angry. If I may rant for a second:

What the fuck are all these mysterious "errors" I keep having on a new computer that's running perfectly, and why the fuck don't they explain what the goddamn error is so I can fix it? (In hindsight, that might be in the logs but I've been to angry to look into them.)

And also, in my searching for fixes for this problem, I've come across posts from 2008 and 2009 of people having the same issues. Explain to me why the it's 2011 and it's STILL not fixed?

I am not happy with Microsoft right now, at all. I think it's bullshit you have to even sign up for an account to even save the info. None of the many other games I play do that. And how are we supposed to be able to play the goddamn games if Games For Windows Live is glitched? I've never done anything with GFWL before this so I didn't know it was having these issues. Do I need to search EVERY aspect of a game AND it's software AND the people that made it available to make sure I can play it now?

Is spending 2 thousand dollars on computers from Microsoft and another 30 on a game not enough of a payment to be able to play the fucking game

Wednesday, April 13, 2011 5:09 AM
• Yeah, this rubbish is ticking me off. Nothing works and there's no reason why any of it shouldn't. "Errors" with no explanations, GFLW was working perfectly well BEFORE I installed Section 8: Prejudice (even if I thought it was a useless annoyance) and there's no way to fix it- and just to put the icing on the cake, my bloody automatic updates doesn't seem to want to turn on any more!
Wednesday, May 18, 2011 12:40 PM
• this worked for me.
Thursday, June 09, 2011 7:10 PM
• I dont get it i brough Dawn of war 2 gold editon, installted it and the second i try and play it comes up with crash error and to fix i need to fix gfwl and i cant download the god dam (wllogin_64.msi) because "The Installation package is not supported by this processor type" what does this mean !!!!! help me i just wanna play DOW2

thanks

Friday, September 02, 2011 6:55 PM
• *bump*

same problem same error log, triesd updating doesn't do anthing is there any fix for this?

this is trully frustrating because GFWL is required to play batman arkham city and GFWL requires this sign-in assistant.

• Edited by Friday, December 09, 2011 2:43 PM
Friday, December 09, 2011 2:41 PM

On the "Start" menu, click "Run”.
In the "Open" box, type"msiexec /unreg", and then press ENTER.
In the "Open" box, type"msiexec /regserver", and then press ENTER.

Friday, December 09, 2011 2:53 PM

On the "Start" menu, click "Run”.
In the "Open" box, type"msiexec /unreg", and then press ENTER.
In the "Open" box, type"msiexec /regserver", and then press ENTER.

I tried this still not working, the wllogin_64.msi installer continues to fail at the same place ive installed and reinstalled all the other related components for GFWL.

Saturday, December 10, 2011 2:37 AM
• Same here, failing on "wllogin.msi is not available". Can't play DiRT 3 now.
Tuesday, December 27, 2011 3:05 AM
• I'm experiencing the same frustration as most of you with this Sign-in Assistant ending prematurely "...because of an error". I can't play Arkham City.

I've tried every single "solution" I found online. I've reinstalled Windows Live, I've reinstall the game itself, I've deleted cookies, I've enabled cookies, I've defragged my computer, I've deleted browser history, I've sacrificed a small animal (OK, not really) and I am over it. I don't know what more I can possibly do to get this *expletive* thing to work.

Get it together, Microsoft. This is absolutely unacceptable.

Wednesday, December 28, 2011 4:30 PM
• Same here.  Just bought Bulletstorm off steam, was forced to "comply," and now I can't play it.  This comes after a long day at work ending in having to break VBA into 10 different modules to get a fucking macro to work properly.  I just want to play.my.fucking.game.
Friday, December 30, 2011 4:30 AM

Press Run

Insert this:

%SYSTEMROOT%\SYSTEM32\REGSVR32.EXE %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL

Hit Enter.  Done.  See if this works.

I just found this and it fixed my problem

• Proposed as answer by Tuesday, January 07, 2014 12:22 PM
Sunday, January 01, 2012 4:34 AM

Press Run

Insert this:

%SYSTEMROOT%\SYSTEM32\REGSVR32.EXE %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL

Hit Enter.  Done.  See if this works.

I just found this and it fixed my problem

Just wanted to thank you, worked flawlessly. *note, I also re-enabled windows update and BIT.. not sure if that helped in any type of way. But thanks again!
Sunday, January 01, 2012 9:22 PM
• I had the same problem as you with Windows Live ID Sign-in Assistant 6.5 that comes with Games for Windows Live.  However, I found the solution.

The Microsoft technical support article at http://support.microsoft.com/kb/2549386 works for me.  Basically you just run the wllogin_32.msi installer package manually using the following command:

Msiexec /i wllogin_32.msi /l*v C:\setupLogs.log NOMU=1

It creates a log file in the root of C:\ so you can see what happened if the installation failed.

• Proposed as answer by Friday, July 06, 2012 7:25 PM
Monday, January 02, 2012 2:35 PM

Press Run

Insert this:

%SYSTEMROOT%\SYSTEM32\REGSVR32.EXE %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL

Hit Enter.  Done.  See if this works.

I just found this and it fixed my problem

use this it works!!!!
Wednesday, February 15, 2012 5:26 AM
• xXmobiusXx1

Thank you, I have just spent 3 hours trying to find a solution to this and it worked a charm, not sure what it is or how it does it but used it in the run box and tried the install again worked first time.

Once again many thanks.

Sunday, February 19, 2012 10:17 PM
• i've tried to do exact the same thing, but then an error appears:"the module"C:\windows\system32\wuaueng.dll" was loaded but the call to dllregisterserver failed with error code 0x80070005." i'm stuck big time.. please help:)

regards

Friday, March 09, 2012 8:43 PM
• i've tried to do exact the same thing, but then an error appears:"the module"C:\windows\system32\wuaueng.dll" was loaded but the call to dllregisterserver failed with error code 0x80070005." i'm stuck big time.. please help:)

regards

I'm having the same issue.
Monday, April 02, 2012 8:38 PM

Press Run

Insert this:

%SYSTEMROOT%\SYSTEM32\REGSVR32.EXE %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL

Hit Enter.  Done.  See if this works.

I just found this and it fixed my problem

Thank You! This Worked and solved the problems me and my buddy were having with the exact same issue!

You, sir, Get a Waffle in the mail! =D

Thursday, June 14, 2012 10:06 PM
• I'm having this issue. I know it's a pretty old issue but it's still affecting me.

I get Resident Evil: Operation Raccoon City and it tells me I need to instal Games for Windows LIVE, don't know why I need this in the first place, and when I try and instal it I get to Windows Live ID Sign-In Assistant and the following happens:

"It looks like another program is preventing the installer from working.

Error: 0x80070643

I've tried everything above, I even tried to manually find "wllogin-amd64" on my computer and couldn't, nothing is working. I am seriously getting pissed at this, no idea why a program I don't want or need is stopping me from playing a game that I PAID FOR and worst of all, it's a program not related to the game? Come on seriously? That is just bull.

Monday, June 25, 2012 7:15 AM
• i've tried to do exact the same thing, but then an error appears:"the module"C:\windows\system32\wuaueng.dll" was loaded but the call to dllregisterserver failed with error code 0x80070005." i'm stuck big time.. please help:)

regards

I'm having the same issue as well. Has a fix been found?
Saturday, August 25, 2012 4:29 AM
• I had the same problem and solved it likes this to get "Games for Windows Live" working in Batman Arkham City on Windows 8:

- Go to "Programs and Features"

- Uninstall everything that starts with "Microsoft Games For Windows..."

- Then the ONLY thing you need to reinstall is the latest version of "Games for Windows Software Setup" aka gfwlivesetup.exe

- NO NEED to reinstall this Assistant!

If you wonder why this deinstallation is required the answer is simple, when you install Batman Arkham City it installs an OLD version of this "Games For Windows Live" client which does not work with Windows 8. So first you have to deinstall the old crap and then install the new version!

Now I can resume my save game in Batman Arkham City :)

Monday, October 29, 2012 10:36 PM
• I had the same problem as you with Windows Live ID Sign-in Assistant 6.5 that comes with Games for Windows Live.  However, I found the solution.

The Microsoft technical support article at [removed url] works for me.  Basically you just run the wllogin_32.msi installer package manually using the following command:

Msiexec /i wllogin_32.msi /l*v C:\setupLogs.log NOMU=1

It creates a log file in the root of C:\ so you can see what happened if the installation failed.

Thanks bobrixer ! This is the only thing that worked for me.

I'm not sure why, but running this command manually (for wllogin_64.msi in my case) successfully installed it.

Saturday, November 24, 2012 1:12 PM
• Add the same problem... Win7 Ultimate 64 bit.  Error code 1603 (log below).

As suggested here, activated Windows Update to Auto, and installed flawless :)

LOG ending before activate Windows update:

=== Logging stopped: 18-02-2013  19:51:41 ===
MSI (c) (C4:C0) [19:51:41:106]: Note: 1: 1708
MSI (c) (C4:C0) [19:51:41:106]: Product: Windows Live ID Sign-in Assistant -- Installation failed.

MSI (c) (C4:C0) [19:51:41:107]: Windows Installer installed the product. Product Name: Windows Live ID Sign-in Assistant. Product Version: 6.500.3165.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (c) (C4:C0) [19:51:41:109]: Grabbed execution mutex.
MSI (c) (C4:C0) [19:51:41:110]: Cleaning up uninstalled install packages, if any exist
MSI (c) (C4:C0) [19:51:41:111]: MainEngineThread is returning 1603
=== Verbose logging stopped: 18-02-2013  19:51:41 ===

Monday, February 18, 2013 7:59 PM
• I had the same problem as you with Windows Live ID Sign-in Assistant 6.5 that comes with Games for Windows Live.  However, I found the solution.

The Microsoft technical support article at  works for me.  Basically you just run the wllogin_32.msi installer package manually using the following command:

Msiexec /i wllogin_32.msi /l*v C:\setupLogs.log NOMU=1

It creates a log file in the root of C:\ so you can see what happened if the installation failed.

This work for my windows 7 64 bit, i choosed my location file and changed to wllogin_64.msi.

Now some question, why in these years these errors wasn't ever fixed?

Why GFWL is a total unstable software and infrastructure?

Why if i buy a game on steam i have to install this damn GFWL software?

My windows 7 was updated to today 2 march 2013, why i get this sh.t error? I have all crappy .net and visual c++? Why i can't run GFWL and install sign live assistant? I never buy again a shitty GFWL GAME EVER! BAtman arkham city was the last!

Byebye microsoft.

• Edited by Saturday, March 02, 2013 5:18 PM
Saturday, March 02, 2013 5:15 PM
• I had the same problem as you with Windows Live ID Sign-in Assistant 6.5 that comes with Games for Windows Live.  However, I found the solution.

The Microsoft technical support article at  works for me.  Basically you just run the wllogin_32.msi installer package manually using the following command:

Msiexec /i wllogin_32.msi /l*v C:\setupLogs.log NOMU=1

It creates a log file in the root of C:\ so you can see what happened if the installation failed.

This work for my windows 7 64 bit, i choosed my location file and changed to wllogin_64.msi.

Now some question, why in these years these errors wasn't ever fixed?

Why GFWL is a total unstable software and infrastructure?

Why if i buy a game on steam i have to install this damn GFWL software?

My windows 7 was updated to today 2 march 2013, why i get this sh.t error? I have all crappy .net and visual c++? Why i can't run GFWL and install sign live assistant? I never buy again a shitty GFWL GAME EVER! BAtman arkham city was the last!

Byebye microsoft.

And why i was reported as abusive? My post follow the rule of this community and the topic of the thread.

I confirm that all previus solution doesn't worked, the only solution for my windows 7 ultimate 64 bit is to install the windows live sign in assistant after GFWL with this command line parameter : Msiexec /i wllogin_32.msi /l*v C:\setupLogs.log NOMU=1

Saturday, March 02, 2013 5:20 PM
• I had the same problem as you with Windows Live ID Sign-in Assistant 6.5 that comes with Games for Windows Live.  However, I found the solution.

The Microsoft technical support article at [Link] works for me.  Basically you just run the wllogin_32.msi installer package manually using the following command:

Msiexec /i wllogin_32.msi /l*v C:\setupLogs.log NOMU=1

It creates a log file in the root of C:\ so you can see what happened if the installation failed.

How do you run it with the command?
Saturday, July 13, 2013 5:24 PM
• Hey erm if u want u can search my name in youtube i made a youtube video on how to fix that it might work for you so u will be able to play dirt 3 again =D
Friday, December 27, 2013 4:08 PM
• search my name Officialwebbox on youtube im not sure when ur reading this but atm its my most resent video if not juat go the search bar and type windows live and my video will pop u but i think i can fix your problem thanks!
Friday, December 27, 2013 4:13 PM
• I was able to get LIVE ID to Install on 64-bit op win7 and no longer got the premature ending by simply starting my windows update which i had turned off - started it in the services and the win live id installed just fine. I have IE10 (latest) installed.
• Edited by Sunday, February 16, 2014 6:24 PM
Sunday, February 16, 2014 6:24 PM
• I've tried every single thing in this forum and absolutely none of them work.

Has anyone else done something different?

I have a 32-bit browser and have turned on automatic updates and I've done the command thing below also and i just don't know what to do anymore i'm giving up soon.

Thank You!

Thursday, February 20, 2014 2:55 AM
• I've also tried the things in this thread and unable to load the GFLW client, constantly asking to install

I also get the error

[Window Title]
RegSvr32

[Content]
The module "C:\Windows\SYSTEM32\WUAUENG.DLL" was loaded but the call to DllRegisterServer failed with error code 0x80070005.