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ntoskrnl.exe crashes RRS feed

  • Question

  • I have a Dell XPS 435, i7 processor lots of memory, lots of speed. I do lots of video and photo editing. Using Pinnacle Studio 12, when I try to make movie in DVD format  computer crashes. I have uninstalled and reinstalled program along with windoes 7 ultimate with sanme problems. Also had same problem with Vista. All the drivers and BIOS are all upgraded to all the latest versions. Everything I have tried by myself, with Dell Techs, Microsoft Techs and Pinnacle Techs have gone by without a solution. Would love to hear from  apinnacle Systems user experiencing smae issues or knows of correct soultion. All other formats work fine, MPEG, AVI etc.
    Below is report from "Whos Crash"
    This was likely caused by the following module: ntoskrnl.exe
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800030F67F8, 0xFFFFF880074B1C40, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION

    Dump file: C:\Windows\Minidump\021210-37502-01.dmp
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.
    Saturday, February 13, 2010 5:24 PM

Answers

  • Hi,

     

    It may be related to the display card driver.

     

    You may perform the following steps to collect the minidump files and upload to SkyDrive as Vegan Fanatic suggested.

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    If it is inconvenient for you to upload the dump files. I would like to suggest you analyze them with Debugging Tools by yourself. You may install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     


    Arthur Li - MSFT
    Monday, February 15, 2010 8:11 AM
  • Install this hotfix, i had exactly the same problem, and solved for me:

    http://support.microsoft.com/default.aspx/kb/979444

    MCTS: Windows 7 - Configuring
    Monday, February 15, 2010 5:58 PM

All replies

  • Hi,

     

    It may be related to the display card driver.

     

    You may perform the following steps to collect the minidump files and upload to SkyDrive as Vegan Fanatic suggested.

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    If it is inconvenient for you to upload the dump files. I would like to suggest you analyze them with Debugging Tools by yourself. You may install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     


    Arthur Li - MSFT
    Monday, February 15, 2010 8:11 AM
  • Install this hotfix, i had exactly the same problem, and solved for me:

    http://support.microsoft.com/default.aspx/kb/979444

    MCTS: Windows 7 - Configuring
    Monday, February 15, 2010 5:58 PM
  • Hi all,

     I have same issue... My server and workstations keep get crashing. Checked that Mini dump and started getting error message about the ntoskrnl.exe and hal.dll corrupt or missing  

    I had Server 2003 –and its hyper v client server

    Any ideas out there as to what might be causing this or any info on how I can debug this further?

    Please help me out..


    Thanks, GJ
    Thursday, March 24, 2011 6:52 AM
  • Hi,

    upload the dmp files, please.

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Thursday, March 24, 2011 12:58 PM
  • Hi Andre,

    i have upload mini dump file below link...

    http://rapidshare.com/files/454271601/Minidump.rar

    http://rapidshare.com/#!index|deletefiles|8259403718222060597|454271601|Minidump.rar

    Look forward to your reply.


    Thanks, GJ
    Friday, March 25, 2011 4:44 AM
  • the crash happen while network share activity. Disable the Microsoft® Exchange Server Analyzer Tool and update AVG.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Friday, March 25, 2011 12:49 PM
  • Hi

    i have Disable the Microsoft® Exchange Server Analyzer Tool and update AVG ,update you if issue get presist .


    Thanks, GJ
    Saturday, March 26, 2011 2:57 AM
  • update you if issue get presist .

    ok, do this.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Saturday, March 26, 2011 1:54 PM
  • I have this crash and several other on my hp laptop, computer is 1 year and 2 mo old and I have had about 10 crashes or so over the last few months I have zipped a file of the minidumps and would like to send them to you for analysis but dont know where I can do that will you please help me with these issues, thanks

    kept reading and found the sky drive thing "never knew that existed" here is the url:

    https://skydrive.live.com/#cid=266B49917A6FFB83&id=266B49917A6FFB83%21119

    • Edited by e_velasquez Saturday, February 25, 2012 2:24 PM
    Saturday, February 25, 2012 2:16 PM