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Windows 7 Unexpected shutdown Blue screen error RRS feed

  • Question

  • Hey guys, My dad just purchased a brand new Toshiba Laptop and it is suffering from BSOD. It happens randomly from what I can see.

    I have the DMP files and also some screen shots of the error.

    Here are some details:

    Problem Event Name: Bluescreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 3081

    BCCode: 3b

    BCP1: 00000000C0000005

    BCP2: FFFFF80002A78805

    BCP3: FFFFF88007479F00

    BCP4: 000000000000000

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1

    Thursday, July 1, 2010 1:33 PM

Answers

  • You reported details of bugcheck 0x3b - SYSTEM_SERVICE_EXCEPTION - due to an unhandled access violation.

    When did the behavior start - was hardware or software recently added or removed?

    Since the system is new, has Toshiba been contacted about the problem?

    Can you upload the contents of c:\windows\minidump to your SkyDrive and provide a link?

    For dealing with Blue Screens, general guidance follows:

    Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

    Also consider running SFC /SCANNOW.

    Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're  using the latest BIOS. 

    Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily  good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of  modules for a while, and see how things go. Then try the other modules.

    If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

    It can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out  of the dialog.

    Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot  completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

    Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive, and provide a link.

    Thursday, July 1, 2010 1:55 PM