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Windows 7 Blue Screen of Death - Locale ID 1033

    Question

  • Hello,

    This morning I placed a computer in sleep mode, and when I returned earlier this evening, I found the computer shutdown. I powered it ON, noticed the "Windows failed to shutdown properly" message and after Windows 7 loaded, I saw the following message on my screen:

    It is the first time I have experienced a BSOD. The computer is a Dell XPS 420 running 64-bit Windows 7 Ultimate. Thank you!

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.1

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               e4

      BCP1:                                                    0000000000000001

      BCP2:                                                    FFFFFA8008E6AFD8

      BCP3:                                                    0000000000000000

      BCP4:                                                    0000000000000000

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\013010-23275-01.dmp

      C:\Users\XXXXXX\AppData\Local\Temp\WER-48282-0.sysdata.xml

    Sunday, January 31, 2010 2:34 AM

Answers

  • First, please update BIOS and device drivers to latest version.

     

    In addition, to troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, February 08, 2010 2:32 AM
    Tuesday, February 02, 2010 3:30 AM

All replies

  • Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    Sunday, January 31, 2010 6:13 PM
  • First, please update BIOS and device drivers to latest version.

     

    In addition, to troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, February 08, 2010 2:32 AM
    Tuesday, February 02, 2010 3:30 AM
  • Hello,

    This morning I placed a computer in sleep mode, and when I returned earlier this evening, I found the computer shutdown. I powered it ON, noticed the "Windows failed to shutdown properly" message and after Windows 7 loaded, I saw the following message on my screen:

    It is the first time I have experienced a BSOD. The computer is a Dell XPS 420 running 64-bit Windows 7 Ultimate. Thank you!

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.1

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               e4

      BCP1:                                                    0000000000000001

      BCP2:                                                    FFFFFA8008E6AFD8

      BCP3:                                                    0000000000000000

      BCP4:                                                    0000000000000000

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\013010-23275-01.dmp

      C:\Users\XXXXXX\AppData\Local\Temp\WER-48282-0.sysdata.xml


    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: d1
      BCP1: FFFFF8A003092228
      BCP2: 0000000000000002
      BCP3: 0000000000000000
      BCP4: FFFFF8800100CFA9
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\110510-20763-01.dmp
      C:\Users\Richielieu\AppData\Local\Temp\WER-75878-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    DATE: 05-11-2010 TIME: 1:23AM
    help me! solve problem! i hope someone is expert to help me! my email.com

    Thursday, November 04, 2010 7:49 PM
  • Richielieu, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files try copying them to another location such as a folder on the Desktop.

    Friday, November 05, 2010 3:00 AM