none
Windows 7 RC missing hardware devices RRS feed

  • Question

  • I have recently installed Windows 7 RC as a fresh install on a PC.  I have two hardware devices that are not showing up AT ALL in Device Manager even after a scan of all plug and play devices.  They are a built-in Ethernet port (nVidia nForce 6 Ethernet Controller) and a TV-Tuner Card (Hauppage HVR-1800 PCI).  In an attempt fix it, I manually installed the driver for the Ethernet port as a legacy device and now the device has the following error: "

    "Windows cannot load the drivers required for this device. (Code 31)".  What can I do to get Windows to recognize these devices?


    Thank you,

    Richard
    Tuesday, August 4, 2009 1:46 AM

Answers

  • Hello Richard,

     

    First you might keep windows update regularly to obtain the latest driver for your device. Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver. In addition, you can use the Windows XP driver for testing.

     

    Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait for another period of time till the retail version is released and push the vendor company to upgrade their device driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    Andy

    • Marked as answer by Andy Song Monday, August 10, 2009 11:45 AM
    Tuesday, August 4, 2009 8:57 AM

All replies

  • I haven't dealt with that particular issue, but...

    Have you installed the full chipset driver package (www.nvidia.com)? I see that Windows 7 versions exist.

    The Hauppauge tuner card has drivers available that support Vista, and there's a fair chance they'd work under Win7 as well.

    Let us know whether it works out.
    • Edited by bobkn Tuesday, August 4, 2009 8:13 AM typo
    Tuesday, August 4, 2009 2:27 AM
  • Hello Richard,

     

    First you might keep windows update regularly to obtain the latest driver for your device. Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver. In addition, you can use the Windows XP driver for testing.

     

    Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait for another period of time till the retail version is released and push the vendor company to upgrade their device driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    Andy

    • Marked as answer by Andy Song Monday, August 10, 2009 11:45 AM
    Tuesday, August 4, 2009 8:57 AM
  • See, that's the thing that is odd about my situation.  The device is not listed (at all, not there, missing, etc) in Device Manager.  I cannot remove it, rescan for it, or change the drivers.  Actually, three total devices are installed in the PC.  How can a hardware device not be listed in Device Manager.

    I will try running the install package in Compatibility mode.  That I have not tried.

    Thank you,

    Richard
    Tuesday, August 4, 2009 3:59 PM