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Black Screen with mouse pointer - Home Vista

    Question

  • Hi All,

    Yesterday I installed 15 windows updates after that I have problem with my laptop that has windows vista, (problem -> laptop is not booting

    blue screen memory dump blah blah.. -> Repair windows -> (send report or dont send) -> shutdown)

    So Logged in throught safe mode and have done system restore. It went successfully after restart I am not able to boot in safe mode , normal mode, Lask known good configuration.

    I get the black screen with mouse pointer.

    Please give me solution.

    Thanks in Advance

    Friday, April 15, 2011 4:41 AM

Answers

  • Hi,

    Saving any needed data and re-installing Windows Vista might be the best option though here
    are a few others.

    You can save your files by putting the drive in another computer as 2nd drive (best) or an External
    USB drive case and then backing them up to removable media such as CD, DVD, or other USB drives. 
    Of course a real computer shop or your System maker can help recover the files.

    Or you could use an Ubuntu boot CD to back up the data.

    Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer
    http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer

    --------------------------------------------------------------

    Can you access Safe Mode? Repeatedly tap F8 as you boot? If so you can try Control Panel - Device
    Manager - Display Adapter - Double Click on - Driver tab - click UPDATE driver - then Right Click
    on Device and UNINSTALL - REBOOT.

    A method to try to access the desktop (try in both regular Windows and Safe Mode) is to CTRL +
    ALT + DEL - Task Manager and on Process Tab find EXPLORER.exe and END PROCESS on it - then
    on Applications Tab - lower right - New Task - type in EXPLORER.exe. Safe Mode is reached by
    repeatedly tapping F8 as you boot up. CTRL + SHIFT + ESC also starts Task Manager.

    First check this thread in case its a simple one and if not come back to this thread.

    http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/50247d5e-0ae0-446c-a1bd-11287fd1478a

    Black screen issues are extremely tough to repair and any fix is usually on a hit or miss basis.
    That there is no information on a black screen like there is on a blue screen just adds to the
    difficulty. Often using a restore point nor startup repair will have any effect. You can try a
    google to see suggested repairs some of which have worked however these cover a wide
    field of efforts.

    Here is a video of one fix.

    http://www.google.com/search?hl=en&q=black+screen+of+death+vista&btnG=Search&aq=f&oq=&aqi=g1

    Here is another fix
    http://blogs.pcmag.com/securitywatch/2008/12/the_mysterious_black_screen_of.php

    Do you have a Vista Disk? You can try System Restore from it. If you do not have the disks your
    system maker will sell them cheap. Or try from Safe Mode if you can get there.

    How to Do a System Restore in Vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    You can create a Recovery Disk or use someone else same version (to do the System Restore it
    only has to be bootable).

    How to Create a Vista Recovery Disc
    http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

    ------------------------------------------------

    These require the correct Vista Disks since you can't boot to Safe Mode.

    Try Startup Repair -

    This tells you how to access the System Recovery Options and/or with a Vista Disk
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Try StartUp Repair from Recovery Options

    How to do a Startup Repair
    http://www.vistax64.com/tutorials/91467-startup-repair.html

    -----------------------------------------------

    Here are Google searches where several have found different solutions :

    Vista Black Screen - check this one 1st
    http://www.google.com/search?hl=en&source=hp&q=vista+black+screen&aq=f&oq=&aqi=g10

    Vista Black Screen Solution
    http://www.google.com/search?hl=en&q=vista+black+screen+solution&aq=f&oq=&aqi

    Vista Black Screen Fix
    http://www.google.com/search?hl=en&q=vista+black+screen+fix&aq=f&oq=&aqi

    -----------------------------------------------

    If needed and you can access regular Windows at all.

    You can try an In-Place Upgrade (hopefully saves programs and data) or a repair installation
    (hopefully saves data and will have to reinstall programs). Be sure to do a good backup or three.

    You can use another's DVD as they are not copy protected however you will need you own
    Product Key.

    In-Place Upgrade
    http://vistasupport.mvps.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

    If nothing works you can do a repair installation which should save data however you will have to
    reinstall programs. This also requires the correct Vista disks especially for OEM versions. You will
    need to know your Product Code.

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windows.microsoft.com/en-US/windows-vista/What-happened-to-the-Recovery-Console

    How To Perform a Repair Installation For Vista
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    ---------------------------------------------------------------------------

    Another method that sometimes works : In the Command Prompt of a Vista boot disk type :
    (type one line or copy and paste one line at a time and then hit enter - do not type parenthesis
    or BOLD)

    c:

    cd\

    cd c:\Windows\System32\winevt        (there is a space between cd and C: )

    ren Logs LogsOLD                             (there are spaces between ren and Logs and Logsold)

    REBOOT to Windows

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, April 19, 2011 9:09 PM
  • Hi,

    Please refer to http://social.technet.microsoft.com/forums/en-US/itprovistadesktopui/thread/193b7008-ce4b-4d03-acc3-b8d7ffe610d5/.

    An In-place upgrade might be of help in this situation:

    Note: After performing In-Place Upgrade, your personal data and installed programs usually will not be removed but we may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming. Your patience is highly appreciated.

    As to the steps of In-Place Upgrade, I still would like to explain that it will reinstall all system files with this method. You may need to reinstall some applications to upgrade some files to a higher version, because they may be replaced during the installation of Windows. It will take about two hours to repair. Your personal files and settings will be kept as they were after the installation. However, it is always recommended to backup the important information and files to other partitions or other disks before doing it.

    If you would like to perform the In-place Upgrade, let’s refer to the following steps.

    1. Start the computer by using the current Operating System.
    2. Insert the Windows Vista DVD in the computer's DVD drive.
    3. Use one of the following procedures, as appropriate:
    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.
    If Windows does not automatically detect the DVD, follow these steps:
    a. Click Start, type Drive:\setup.exe, and then click OK.
    Note Drive is the drive letter of the computer's DVD drive.
    b. Click Install now.
    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, April 20, 2011 8:12 AM
    Moderator

All replies

  • Hi,

    Saving any needed data and re-installing Windows Vista might be the best option though here
    are a few others.

    You can save your files by putting the drive in another computer as 2nd drive (best) or an External
    USB drive case and then backing them up to removable media such as CD, DVD, or other USB drives. 
    Of course a real computer shop or your System maker can help recover the files.

    Or you could use an Ubuntu boot CD to back up the data.

    Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer
    http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer

    --------------------------------------------------------------

    Can you access Safe Mode? Repeatedly tap F8 as you boot? If so you can try Control Panel - Device
    Manager - Display Adapter - Double Click on - Driver tab - click UPDATE driver - then Right Click
    on Device and UNINSTALL - REBOOT.

    A method to try to access the desktop (try in both regular Windows and Safe Mode) is to CTRL +
    ALT + DEL - Task Manager and on Process Tab find EXPLORER.exe and END PROCESS on it - then
    on Applications Tab - lower right - New Task - type in EXPLORER.exe. Safe Mode is reached by
    repeatedly tapping F8 as you boot up. CTRL + SHIFT + ESC also starts Task Manager.

    First check this thread in case its a simple one and if not come back to this thread.

    http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/50247d5e-0ae0-446c-a1bd-11287fd1478a

    Black screen issues are extremely tough to repair and any fix is usually on a hit or miss basis.
    That there is no information on a black screen like there is on a blue screen just adds to the
    difficulty. Often using a restore point nor startup repair will have any effect. You can try a
    google to see suggested repairs some of which have worked however these cover a wide
    field of efforts.

    Here is a video of one fix.

    http://www.google.com/search?hl=en&q=black+screen+of+death+vista&btnG=Search&aq=f&oq=&aqi=g1

    Here is another fix
    http://blogs.pcmag.com/securitywatch/2008/12/the_mysterious_black_screen_of.php

    Do you have a Vista Disk? You can try System Restore from it. If you do not have the disks your
    system maker will sell them cheap. Or try from Safe Mode if you can get there.

    How to Do a System Restore in Vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    You can create a Recovery Disk or use someone else same version (to do the System Restore it
    only has to be bootable).

    How to Create a Vista Recovery Disc
    http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

    ------------------------------------------------

    These require the correct Vista Disks since you can't boot to Safe Mode.

    Try Startup Repair -

    This tells you how to access the System Recovery Options and/or with a Vista Disk
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Try StartUp Repair from Recovery Options

    How to do a Startup Repair
    http://www.vistax64.com/tutorials/91467-startup-repair.html

    -----------------------------------------------

    Here are Google searches where several have found different solutions :

    Vista Black Screen - check this one 1st
    http://www.google.com/search?hl=en&source=hp&q=vista+black+screen&aq=f&oq=&aqi=g10

    Vista Black Screen Solution
    http://www.google.com/search?hl=en&q=vista+black+screen+solution&aq=f&oq=&aqi

    Vista Black Screen Fix
    http://www.google.com/search?hl=en&q=vista+black+screen+fix&aq=f&oq=&aqi

    -----------------------------------------------

    If needed and you can access regular Windows at all.

    You can try an In-Place Upgrade (hopefully saves programs and data) or a repair installation
    (hopefully saves data and will have to reinstall programs). Be sure to do a good backup or three.

    You can use another's DVD as they are not copy protected however you will need you own
    Product Key.

    In-Place Upgrade
    http://vistasupport.mvps.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

    If nothing works you can do a repair installation which should save data however you will have to
    reinstall programs. This also requires the correct Vista disks especially for OEM versions. You will
    need to know your Product Code.

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windows.microsoft.com/en-US/windows-vista/What-happened-to-the-Recovery-Console

    How To Perform a Repair Installation For Vista
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    ---------------------------------------------------------------------------

    Another method that sometimes works : In the Command Prompt of a Vista boot disk type :
    (type one line or copy and paste one line at a time and then hit enter - do not type parenthesis
    or BOLD)

    c:

    cd\

    cd c:\Windows\System32\winevt        (there is a space between cd and C: )

    ren Logs LogsOLD                             (there are spaces between ren and Logs and Logsold)

    REBOOT to Windows

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, April 19, 2011 9:09 PM
  • Hi,

    Please refer to http://social.technet.microsoft.com/forums/en-US/itprovistadesktopui/thread/193b7008-ce4b-4d03-acc3-b8d7ffe610d5/.

    An In-place upgrade might be of help in this situation:

    Note: After performing In-Place Upgrade, your personal data and installed programs usually will not be removed but we may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming. Your patience is highly appreciated.

    As to the steps of In-Place Upgrade, I still would like to explain that it will reinstall all system files with this method. You may need to reinstall some applications to upgrade some files to a higher version, because they may be replaced during the installation of Windows. It will take about two hours to repair. Your personal files and settings will be kept as they were after the installation. However, it is always recommended to backup the important information and files to other partitions or other disks before doing it.

    If you would like to perform the In-place Upgrade, let’s refer to the following steps.

    1. Start the computer by using the current Operating System.
    2. Insert the Windows Vista DVD in the computer's DVD drive.
    3. Use one of the following procedures, as appropriate:
    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.
    If Windows does not automatically detect the DVD, follow these steps:
    a. Click Start, type Drive:\setup.exe, and then click OK.
    Note Drive is the drive letter of the computer's DVD drive.
    b. Click Install now.
    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, April 20, 2011 8:12 AM
    Moderator
  • Hi,


    To do an InPlace Upgrade/Repair Installation you have to be able to boot into Windows.
    It can't be done without doing that. Not even in Safe Mode. Plus you there is the added
    issue if SP1 or SP2 is installed and your Vista disk does not include the Service Packs.

    Sorry there is not better news.



    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Wednesday, April 20, 2011 8:44 AM