none
Norton Ghost 12 and Windows 7 - WHAT incompatibility?

    Question

  •  I'm testing the Win7 Enterprise edition, and ran into a "known incompatibility" message when installing Norton Ghost 12.  Feeling adventuresome (since it runs perfectly well with the RC1 version), I clicked "install anyway", downloaded the latest updates from Symantec (over 200 MB as I recall) and have been successfully running Ghost 12 ever since, just like I've been doing with the RC1 version (Win 7 32 bit version) since May.  So my question is WHAT compatibility problem?  I searched Symantec's Web site and didn't see anything there, and have seen posts here pointing to incompatibilities with Ghost, but it's working perfectly well for me.   So I must ask, is there some hidden gotcha that's one day going to jump out and huff and puff and blow my house down?  :-)  If so, I'd sure like someone to tell me what it is!  My suspicion is that the Symantec update fixed whatever the problem was, but information on this subject has eluded me.  It seems like MS needs to either explain what the "known incompatability" is or stop putting out bad warnings, one or the other.  Oh yes, Action Center says "No current issues detected".  Sure makes you wonder, doesn't it!  Any info on this mystery would be greatly appreciated.  TIA
    • Moved by Ronnie VernonMVP, Moderator Thursday, September 24, 2009 11:53 PM Focus (From:Windows 7 Installation, Setup, and Deployment)
    Thursday, September 24, 2009 5:37 PM

Answers

  • There are a number of compatibility issues with Ghost 12 & Ghost 14 in Windows7

    Creation of additional files/folders backups, control of recovery points deleted, One time virtual conversion to name but a few.

    Symantec have been aware of these changes and resultant issues, albeit that some are minor, others are more significant. In pursuit of a better software experience for all of their customers who use Ghost and other backup products from the Symantec stable, work is currently in hand to test the next version that will interface seamlessly with Windows7. Ghost 15 is being beta tested now.

    Whilst some users of earlier versions will achieve successes in their use of the program, it is recognised that not all will be so fortunate. As we are talking about user data here, it is only correct that Symantec should address these changes and Microsoft, in the short term, flag that there are compatibility issues

    Hope this view helps

    Regards Pat,

    beta tester of Windows 7, Norton Internet Security2010 and Ghost15

    Monday, September 28, 2009 5:07 PM

All replies

  • The message is provided by Program Compatibility Assistant. The programs that are marked as incompatible have been tested. The Norton Ghost 12 must be in the incompatibility list. Since Norton have not explain anything, we cannot confirm that whether any updates of Norton Ghost 12 has helped on Windows 7 compatibility. There may be potential issues.

    Newer versions Norton Ghost such as Norton Ghost 14 will work in Windows 7.

    Trialware:Download -  Norton Ghost 14.0 30-Day Trialware

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Why do not use the image backup feature inside Windows 7? In Control Panel\Backup and Restore, clicking “Backup a system image” in the right pane could easily create a system image. Also in Windows 7 you can involve image backup in normal backup tasks. 


    Arthur Xie - MSFT
    Friday, September 25, 2009 7:30 AM
    Moderator
  •  Why don't I want to use the backup built into Win 7 you ask?  Here're just a few reasons:

    1) Ghost takes under 15 min. to back up 18 gig, Win 7 backup takes over 30 min.

    2) Ghost's backup takes 9 gig of disk space, Win 7 takes 39 gig!  Amazing that the backup takes more than DOUBLE the space of what it's backing up.

    3) I haven't researched this, but I know I can restore a Ghost image when I don't have a running version of Windows, can I do that with the Win 7 backup?

    4) MS has a track record of changing their backup program with every release, creating incompatibilities.  I've been burned by this in the past.

    5) I've been using Ghost backups for years with NEVER the 1st problem, and Win 7 backup is an unknown.

    6) Ghost has incremental backups, does the Win 7 one?

    7) Ghost has a "Recovery Point Browser" whereby I can restore individual files and folders, does the Win 7 one?

    8) Why should I go through a new learning curve when I have the perfect solution for my purposes already?

    9) You nor anyone else apparently knows what this "known incompatibility" is.  My guess is that someone doing the testing simply made a mistake.  In the absence of evidence to the contrary, I think my guess has plenty validity.

    10) To test a product without the latest updates is worse than no testing at all.  Your reply seems to imply that Ghost was in fact tested WITHOUT the updates which have been available for quite some time (over a year).

     There're other reasons, but you get the idea.


    Friday, September 25, 2009 3:37 PM
  •  Oh yes, Symantec says Ghost 14 will work with XP and Vista.  They do NOT mention Windows 7.  I've been running Ghost 12 with Win 7 RC1 since May and Win 7 Enterprise for a week (not to mention Vista since Feb. 2008) with NO PROBLEMS.  So I'm in a pretty good position to question this "known compatibility" much better than MS has so far been able to defend this claim.
    Friday, September 25, 2009 3:42 PM
  • The known compatibility issue can be on the installation program. When you run the Norton Ghost 12, does it prompt that there are known compatibility issues?

    By the way, if any program cannot be installed because of compatibility issues, we can try to install in Windows Vista or Windows XP compatibility mode, and install as administrator.


    Arthur Xie - MSFT
    Monday, September 28, 2009 3:08 AM
    Moderator
  •  Arthur, as I indicated in my original post, it DOES prompt that there are known incompatibility issues, but I clicked Install Anyway , and haven't seen the first problem since.  Hence my question to you - WHAT is this so called "known compatibility " problem when it's working flawlessly for me with Win 7 Enterprise, and has been with Win 7 RC1 since May and Vista since Feb. 2008. 
    Monday, September 28, 2009 2:41 PM
  • There are a number of compatibility issues with Ghost 12 & Ghost 14 in Windows7

    Creation of additional files/folders backups, control of recovery points deleted, One time virtual conversion to name but a few.

    Symantec have been aware of these changes and resultant issues, albeit that some are minor, others are more significant. In pursuit of a better software experience for all of their customers who use Ghost and other backup products from the Symantec stable, work is currently in hand to test the next version that will interface seamlessly with Windows7. Ghost 15 is being beta tested now.

    Whilst some users of earlier versions will achieve successes in their use of the program, it is recognised that not all will be so fortunate. As we are talking about user data here, it is only correct that Symantec should address these changes and Microsoft, in the short term, flag that there are compatibility issues

    Hope this view helps

    Regards Pat,

    beta tester of Windows 7, Norton Internet Security2010 and Ghost15

    Monday, September 28, 2009 5:07 PM
  • Pat, thanks much for your post and info.  It would appear that you know much more than MS does about this!  I assume you saw Arthur's post that Ghost 14 is what MS recommends.  :-(  I guess I just lucked out by not having seen any of the problems you mentioned.  Based on Arthur's post I went out and bought Ghost 14, but you say IT has problems too. 
       Again lucky for me that I got it on sale at Fry's where all I had to pay was sales tax (they have it on sale for $70 with $70 in rebates).  And I got Norton's Internet Security 2009 plus Norton SystemWorks 12 in the deal along with Ghost 14.  I don't plan to use any of this package until I need it, but now I guess I'm prepared for whatever until Ghost 15 comes out; and they tell me I need to upgrade to that!  It would appear that both MS and Symantec are mired in their own bureaucracy.  :-(

      Thanks again Pat.  I marked your post as helpful. 
    Monday, September 28, 2009 7:39 PM
  • What is the situation with Norton Save and Restore? V 2.0 will not install under Windows 7. Will there be a new version of that coming out soon also?

    Thursday, October 22, 2009 11:48 AM
  • Is there a way for Ghost to start the activation date when restoring Windows 7 WIM images from the time of the restore.  At present it takes the activation date from when the WIM image is created so if we restore a month or so later it's automatically expired.  The scenario is we want to take an image of a standard PC and in the event of a disaster quickly recover the office environment onto multiple machines which may or may not have internet connectivity at the time.  Get people working quickly and then go through the activation process with via the website or after hooking up internet connectivity.  Do we need a particular license from Microsoft to remain legal?
    Saturday, November 07, 2009 7:42 PM