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Win 7 SP1 X64 Installation Error Message,The system has attempted to load or restore a file into the registry

    Question

  • I receive the following error message (no code #) as soon as I start the SP1 install. 'The system has attempted to load or restore a file into the registry, but the specified file is not in a registry format'
    Monday, March 21, 2011 10:54 AM

Answers

  • Hi,

    to see the cause of Windows 7 update / SP failures, we must look for error messages in the following log files:

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 21, 2011 2:49 PM

All replies

  • Hi,

    to see the cause of Windows 7 update / SP failures, we must look for error messages in the following log files:

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 21, 2011 2:49 PM
  • Hi,

    How's going?

    Please feel free to give us any update.

    Regards,

    Miya

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, March 23, 2011 8:26 AM
    Moderator
  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Best Regards,

    Miya Yao

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     

     


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, March 28, 2011 8:12 AM
    Moderator
  • Actually I've been so busy at work, I haven't gotten to this yet.

    Thanks for the info. I will do this at some point in the future; once I take care of the alligators.

     

    jp

    Monday, April 04, 2011 8:24 PM
  • I finally got back to this. Here's the link.

    http://cid-73d2564be2cd11e4.office.live.com/browse.aspx/SP1%20Problem

     

    thanks,

    jp

    Wednesday, April 13, 2011 1:08 AM
  • Please see my reply below with link from yesterday.

    thanks,

    jp

    Wednesday, April 13, 2011 9:43 PM
  • Hi jp,

    Based on your CBS.log, I found the errors like following:

    2011-04-12 20:55:52, Info                  CBS    Failed to load the COMPONENTS hive from 'C:\Windows\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x800703f9 - ERROR_NOT_REGISTRY_FILE]

    2011-04-12 20:55:52, Info                  CBS    Failed to load WCP DLL. [HRESULT = 0x800703f9 - ERROR_NOT_REGISTRY_FILE]

    2011-04-12 20:55:52, Info                  CBS    Failed to initialize the Core DLL: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\cbscore.dll [HRESULT = 0x800703f9 - ERROR_NOT_REGISTRY_FILE]

    2011-04-12 20:55:52, Info                  CBS    Failed to initialize CBS Core. [HRESULT = 0x800703f9 - ERROR_NOT_REGISTRY_FILE]

    I recommend you do a System File Check, then running the System Update Readiness Tool, after that, reinstall the SP1 to check if it works.

    If it doesn't work, upload the CBS.log again for further research.

    Regards,

    Miya

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, April 14, 2011 1:55 AM
    Moderator
  • When I try to run the system file checker (a sys admin) it returns 'windows resource protection could not start the repair service'.

    I have an intel processor, why do I see 'C:\Windows\winsxs\amd64_microsoft-windows-servicingstack' in the cbs log and when I run troubleshooter for windows update, it shows it fixed all and the architecture details shows amd64?  Yes, windows update downloads updates and they all fail on installation since the last successful install on 3/24/11 of Update for Microsoft OneNote 2010 (KB2493983), 32-Bit Edition

    Thursday, April 14, 2011 10:00 PM
  • Hi,

    Thanks for the update.

    Please click Start, input services.msc in the search box, press Enter key.

    On the right pane, make sure these two services are enabled:

    Windows Module Installer

    Windows Installer

    Then follow these steps to do a SFC with offline options.

    1. Insert the Windows 7 installation DVD into the DVD-ROM; Click Exist if the auto-menu pops up.

    2. Run cmd as administrator, then input the command

    sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows   (C is your system drive)

    Now check if it works.

    Regards,

    Miya

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, April 15, 2011 2:41 AM
    Moderator
  • I will do this later. After I replied with the updates failing, it downloaded 9 updates and successfully installed 7 then rebooted. this morning it shows there are 9 important updates to install again. i selected install and windows update went to downloading updates showing 0KB total, 0% complete with no change for 30 minutes so far.

    thanks,

    jp

    Friday, April 15, 2011 9:30 AM