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"SYSTEM SERVICE EXCEPTION" BSOD every few days...

    Question

  • Hi Guys,

    I'm running Windows 7 x64 and am getting random BSODs every few days.

    Doesn't normally happen when i am at the computer, only when i come back to it the BSOD is just there.

    Here is from the event log:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80002dbd11b, 0xfffff88002288020, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112309-23478-01.

    Can you guys help me debug this


    Here is the link to the minidump:

    http://dl.dropbox.com/u/32331/112309-23478-01.zip
    Tuesday, November 24, 2009 2:38 AM

Answers

  • Hello Customer,

     

    First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software.

     

    If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thanks!

     

    Andy

    • Marked as answer by Andy Song Wednesday, December 02, 2009 9:35 AM
    Tuesday, November 24, 2009 4:36 AM

All replies

  • Hello Customer,

     

    First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software.

     

    If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thanks!

     

    Andy

    • Marked as answer by Andy Song Wednesday, December 02, 2009 9:35 AM
    Tuesday, November 24, 2009 4:36 AM
  • You can run the upgrade advisor, it may provide some information.

    Link removed.

    I see Andy already provided the link for Upgrade Advisor.

    The blue screen happens when you come back or behind your back so it may be related to power saving sleep or hibernation mode which can be fixed with updated drivers, often a video driver. You can test this by decreasing the time it takes for the system to shut off your monitor to one minute and also the time before sleep mode again to one minute.




    Seasons greetings!
    Tuesday, November 24, 2009 4:49 AM
  • Thanks. Will give it a shot then.

    Tuesday, November 24, 2009 7:39 AM
  • Bull....i just built 3 bran new machines I7-875 K /I7-920/ phenom  II 1090T Gigabyte asus and biostar mobo's

    patriot & gskill memory's and all i get is system service exception and memory management bsod...

    i am extreamly super angry...so dont say jack about upgrade advisor as it would attract cow paddy beatles

    its all more stable with 1.5 volt only memory not 1.5 to 1.6v rateings but only 1.5v go over 1.5v and bsod's are more frequent

    i am told that perpendicular recording hard drives are unstable.... i even get bsod's on windows xp

    i am running windows 7 pro right now and home to enterprise all have the same bsod problem...

    i think the problem is windows 7 , a chipset flaw or a bios flaw...i noticed a lot of mobo venders

    have a bios update that indicates " improved memory compatability"i dont know about all this im

    prematurely bald in places... if someone has a real repeated verifyed fix i am all ears...

    tnx gene

    Friday, March 25, 2011 2:43 AM
  • I just got this same error message a minute ago after installing new RAM. After removing them everything went back to normal so perhaps focus your attention on the system RAM.
    • Proposed as answer by The Cerberus Saturday, March 31, 2012 6:13 PM
    Sunday, April 10, 2011 2:29 AM
  • I solved this problem (so far) by increasing my RAM voltage from auto (1.5V) to 1.6V.  No BSOD so far (fingers crossed).

    Motherboard = GIGABYTE GA-H67MA-UD2H-B3 LGA 1155 Intel H67 (BIOS flashed to F4)

    16 GB RAM at 1333 9-9-9-24  [2 x G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D-8GBRL]

    Core i7 2600 sandy bridge (no overclock).

    Wednesday, August 03, 2011 2:26 PM