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DPM 2012 R2 Protected and Unprotected RRS feed

  • Question

  • Hi,

    I have somehow managed to install the agent on server 2016 but one of the server shows Protected computers with Protection agent and the other server 2016 shows unprotected computers with protection agent.

    I can backup SQL on the server which is under Protected Computers with protection agent but I can't see SQL under unprotected computers with protection agent.

    I have no idea why one shows Protected computers with protection agent and the other unprotected. Can please someone advise how to change the status from Unprotected to Protected?

    Thanks,

    Mo

    Thursday, December 20, 2018 2:56 PM

All replies

  • Hello Mo!

    Unfortunately Windows Server 2016 is not supported with DPM 2012 R2, even if you manage to install the DPM agent on a Windows Server 2016, there are no guarantees for anything to work.

    On a side note though, I've seen people who have managed to backup various applications on a Windows Server 2016 with DPM 2012 R2, but do note that you will lose your support.

    I believe if your Windows Server 2016 are virtual machines that are for example running on a Windows Server 2012 R2 host, the backups should work although not supported.

    Best regards,
    Leon


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    Thursday, December 20, 2018 3:08 PM
  • Hi Leon,

    I am not sure how one of my Server 2016 is being backed up on DPM2012 R2. I have tested and restored few times to make sure that it works. I couldn't believe it myself but it seems to be working for me.

    One thing I don't understand why does it show one server Protected and the other unprotected computers with protection agent?

    Thursday, December 20, 2018 3:20 PM
  • Do you mean that the same server is showing both as protected and unprotected?

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    Thursday, December 20, 2018 3:22 PM
  • One Server is under Protected and the other under unprotected.
    Thursday, December 20, 2018 3:26 PM
  • DPM is most likely confused as it’s an unsupported server that is still being managed, I wouldn’t be surprised if tou encounter any abnormalities.

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    Thursday, December 20, 2018 3:29 PM
  • I have got two servers under unprotected and one of them is Server 2008 R2.
    Thursday, December 20, 2018 3:36 PM
  • Are they part of a protection group?

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    Thursday, December 20, 2018 3:37 PM
  • All the servers are part of a cluster. Some are showing protected and some aren't.
    Thursday, December 20, 2018 3:45 PM
  • Could you provide a screenshot?

    It might be that you have the DPM agent installed on the guest server, but the guest server is being protected at the host level.


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    Thursday, December 20, 2018 4:15 PM
  • I have tried to uninstall and re-installed the agent but still same.

    Thursday, December 20, 2018 4:25 PM
  • Just to verify, these two (2) unprotected computers with protection agents, they are part of a cluster right?

    If you are protecting the Hyper-V guests at the HOST level (the cluster), but also installed DPM protection agents inside those guests, the agents inside the guests are not protecting any guest level data and will therefore be shown as unprotected computers with protection agent.

    You can uninstall the agents, close the DPM console for it to refresh and the unprotected computers with protection agents should be gone.


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    Thursday, December 20, 2018 6:41 PM
  • Hi Leon, I backup hyperV guest everyday and file level backup twice a day. There are other servers where I run the same schedule and they show under protected along side cluster. I have uninstalled the agent but those two servers always show unprotected.
    Thursday, December 20, 2018 9:03 PM
  • Okay, you could try with the DPM Shell to see if they get removed:

    Remove-ProductionServer.ps1 <DPM Server Name> <Protected Server Name>


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    Thursday, December 20, 2018 9:07 PM
  • What result should I expect by removing the PS server?
    Thursday, December 20, 2018 9:20 PM
  • I can remove the server manually.
    Thursday, December 20, 2018 9:22 PM
  • And the server is still shown there as unprotected after you manually remove it?

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    Thursday, December 20, 2018 9:24 PM
  • I can remove the server but I can’t run file backup.
    Thursday, December 20, 2018 9:42 PM
  • Ah I understand now, so it seems that the DPM console is not showing the correct information, strange. What build are you running on your DPM 2012 R2?

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    Thursday, December 20, 2018 9:48 PM
  • DPM 2012 R2  4.2.1603.0
    Friday, December 21, 2018 8:29 AM
  • Okay, so your DPM has the latest Update Rollup installed.

    Could you provide the following information:

    • Operating System version of the cluster you are backing up.
    • Operating System version of the cluster guest virtual machines that are having issues.
    • Are the cluster hosts' agents up to date?
    • Are the guest virtual machine's agents up to date?

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    Friday, December 21, 2018 9:17 AM
  • The operating System server 2012R2.

    The Hyperv and guest vm DPM agents are upto date.

    Friday, December 21, 2018 9:37 AM
  • But all the backups are still working? There's no issue there right? It might be a GUI bug..

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    • Proposed as answer by Leon Laude Friday, January 25, 2019 12:16 AM
    Friday, December 21, 2018 9:54 AM