winword.exe crash


  • I get this problem below every time I open word. I can not used my mouse to highlight copy or paste. What do I do to fix this?

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    WINWORD.EXE
      Application Version:    12.0.4518.1014
      Application Timestamp:    45428028
      Fault Module Name:    mso.dll
      Fault Module Version:    12.0.4518.1014
      Fault Module Timestamp:    4542867b
      Exception Code:    c0000005
      Exception Offset:    0003977b
      OS Version:    6.0.6001.
      Locale ID:    1033

    Additional information about the problem:
      LCID:    1033
      Brand:    Office12Crash
      skulcid:    1033

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    Thursday, August 27, 2009 1:01 AM

All replies

  • Honestly, I'd suggest running Windows Update, and updating your Office install - yours is rather behind (at least one, if not two Service Packs.)  Service Packs 1 and 2 for Office 2007 have done a lot for stability (as well as security.)
    If Windows Update doesn't show any updates for Office, then upgrade WU to Microsoft Update.
    See for instructions on how to do this.

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    Thursday, August 27, 2009 2:30 AM