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Windows Update "select updates to install" screen is blank RRS feed

  • Question

  • Hi everyone,

    I'm using Windows 7 x64 (final RTM build). A few days ago I've started to have problems with the Windows Update control panel. It doesn't show me the description of the updates I've downloaded. It's very annoying!

    I've taken a screenshot so you can see it:

    screenshot

    Are there any hotfixes yet?

    Kind regards.

    Monday, August 24, 2009 4:35 PM

Answers

All replies

  • My problem is also described in this thread:

    http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/dd298ed8-3d8d-4a8b-af1c-c2907c54e7e8

    Does anyone know how to solve this issue?
    Wednesday, August 26, 2009 11:23 PM
  • Hi,

     

    Thank you for posting.

     

    Based on my research, I would like to suggest the following:

     

    1.    Boot to Safe Mode.

    2.    Go to the directory “C:\Windows”

    3.    Rename the folder “SoftwareDistribution” as “SD”.

    4.    Reboot the computer to Normal Mode and run Windows Update to see how it works.

     

    Hope this helps. Thanks.

     

    If you have any questions or concerns, please do not hesitate to let me know.

     

    Nicholas Li

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com.


    Nicholas Li - MSFT
    Thursday, August 27, 2009 10:26 AM
    Moderator
  • No luck. The problem persists.

    Are there any other workarounds? Do you know where does windowsupdate store its settings in the registry? Perhaps I could delete all of them and hope that they get re-created?

    Or is there any tool to restore windowsupdate to its default configuration? Something like "netsh winsock reset" but for windowsupdate?

    Kind regards.
    Tuesday, September 1, 2009 1:21 PM
  • Hi,

     

    Thank you for your update.

     

    Please ensure that you logon with administrator when checking updates. If the issue perststs, please also create a new user account which has Administrator previlliage and run Windows Update again with it to see how it works.

     

    Nicholas Li

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com.


    Nicholas Li - MSFT
    Thursday, September 3, 2009 10:12 AM
    Moderator
  • Hi,

     

    I just want to see how everything is going. If you have any questions or concerns on the recent information I've provided you, please feel free to let me know.

     

    Thanks, and have a great day!

     

    Nicholas Li

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com.


    Nicholas Li - MSFT
    Friday, September 11, 2009 9:46 AM
    Moderator
  • I have exactly the same problem. I'm on Windows Vista 32 (Spanish Version).

    I think this issue started to occur after installing the following update:

    "Agente de Windows Update 7.4.7600.226
    Fecha de instalación: ‎02/‎10/‎2009 10:11 a.m.
    Estado de la instalación: Correcto
    Tipo de actualización: Importante
    El Agente de Windows Update habilita el equipo para hacer búsquedas e instalar actualizaciones desde el servicio correspondiente. El agente se actualiza automáticamente de la manera necesaria para poder comunicarse con el servicio cuando Windows busca nuevas actualizaciones.
    Más información: 
    http://go.microsoft.com/fwlink/?LinkID=118000
    Ayuda y soporte técnico: 
    http://go.microsoft.com/fwlink/?LinkID=117301"

    Once, it got fixed by changing Windows Update Settings from Ask before download to Download updates and then ask which ones install. But now this is happening again.

    Strange bug...

    Tuesday, October 13, 2009 10:46 PM
  • I'm getting the same thing, but on Vista Home Premium with SP2 installed. I currently have 14 important and 6 optional things to install and I can't see any of them, just like the original posters picture.

    Any updates on this thing would be appreciated.
    Thursday, October 15, 2009 1:35 AM
  • I'm logged as administrator and having the same problem :S

    So the proposed answer does not solve the problem

    Any help would be appreciated.

    I have exactly the same problem. I'm on Windows Vista 32 (Spanish Version).

    I think this issue started to occur after installing the following update:

    "Agente de Windows Update 7.4.7600.226
    Fecha de instalación: ‎02/‎10/‎2009 10:11 a.m.
    Estado de la instalación: Correcto
    Tipo de actualización: Importante
    El Agente de Windows Update habilita el equipo para hacer búsquedas e instalar actualizaciones desde el servicio correspondiente. El agente se actualiza automáticamente de la manera necesaria para poder comunicarse con el servicio cuando Windows busca nuevas actualizaciones.
    Más información: 
    http://go.microsoft.com/fwlink/?LinkID=118000
    Ayuda y soporte técnico: 
    http://go.microsoft.com/fwlink/?LinkID=117301"

    Once, it got fixed by changing Windows Update Settings from Ask before download to Download updates and then ask which ones install. But now this is happening again.

    Strange bug...


    I think this is related with this version of Windows Update.
    Before this update everything was working fine

    Also I'm guetting some errors on the windosUpdate.log file.
    This is the list of logged events just from today.


    2009-10-16    02:05:23:899    1160    1280    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:05:23:915    1160    1280    AU    No featured updates available.
    2009-10-16    02:05:24:899    1528    14d0    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    02:05:24:899    1528    14d0    Misc      = Process: C:\Windows\Explorer.EXE
    2009-10-16    02:05:24:899    1528    14d0    Misc      = Module: C:\Windows\system32\wucltux.dll
    2009-10-16    02:05:24:899    1528    14d0    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:05:28:361    1160    2790    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:05:28:361    1160    2790    AU    No featured updates available.
    2009-10-16    02:05:50:748    1160    2790    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:05:50:748    1160    2790    AU    No featured updates available.
    2009-10-16    02:06:02:670    1160    2790    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:06:02:686    1160    2790    AU    No featured updates available.
    2009-10-16    02:06:03:482    1528    2744    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    02:06:03:482    1528    2744    Misc      = Process: C:\Windows\Explorer.EXE
    2009-10-16    02:06:03:482    1528    2744    Misc      = Module: C:\Windows\system32\wucltux.dll
    2009-10-16    02:06:03:482    1528    2744    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:06:17:229    1160    2790    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:06:17:244    1160    2790    AU    No featured updates available.
    2009-10-16    02:06:59:648    1528    2744    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:07:48:728    1528    2744    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:07:55:195    1160    2790    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:07:55:195    1160    2790    AU    No featured updates available.
    2009-10-16    02:07:59:534    1528    2744    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:08:18:984    1528    2744    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:08:43:907    1528    2744    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:08:48:674    1160    2320    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:08:48:674    1160    2320    AU    No featured updates available.
    2009-10-16    02:14:42:406    4436    1f68    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    02:14:42:406    4436    1f68    Misc      = Process: C:\Program Files\Internet Explorer\iexplore.exe
    2009-10-16    02:14:42:406    4436    1f68    Misc      = Module: C:\Windows\system32\wuwebv.dll
    2009-10-16    02:14:42:406    4436    1f68    WUWeb    FATAL: Failed to call QueryInterface for IAutomaticUpdatesSettings3, hr:80004002
    2009-10-16    02:14:42:406    4436    1f68    WUWeb    FATAL: GetIncludeRecommendedUpdatesReadOnly() returned hr=0x80004002
    2009-10-16    02:15:03:121    4436    1f68    WUWeb    FATAL: Failed to call QueryInterface for IAutomaticUpdatesSettings3, hr:80004002
    2009-10-16    02:15:03:121    4436    1f68    WUWeb    FATAL: GetIncludeRecommendedUpdatesReadOnly() returned hr=0x80004002
    2009-10-16    02:16:24:728    4436    1f68    WUWeb    FATAL: Failed to call QueryInterface for IAutomaticUpdatesSettings3, hr:80004002
    2009-10-16    02:16:24:728    4436    1f68    WUWeb    FATAL: GetIncludeRecommendedUpdatesReadOnly() returned hr=0x80004002
    2009-10-16    02:16:35:140    4436    1f68    WUWeb    FATAL: Failed to call QueryInterface for IAutomaticUpdatesSettings3, hr:80004002
    2009-10-16    02:16:35:140    4436    1f68    WUWeb    FATAL: GetIncludeRecommendedUpdatesReadOnly() returned hr=0x80004002
    2009-10-16    02:17:01:493    4436    1f68    WUWeb    FATAL: Failed to call QueryInterface for IAutomaticUpdatesSettings3, hr:80004002
    2009-10-16    02:17:01:493    4436    1f68    WUWeb    FATAL: GetIncludeRecommendedUpdatesReadOnly() returned hr=0x80004002
    2009-10-16    02:29:34:937    4436    21e4    WUWeb    FATAL: Failed to call QueryInterface for IAutomaticUpdatesSettings3, hr:80004002
    2009-10-16    02:29:34:937    4436    21e4    WUWeb    FATAL: GetIncludeRecommendedUpdatesReadOnly() returned hr=0x80004002
    2009-10-16    02:45:31:640    1528    1bb8    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    02:45:31:640    1528    1bb8    Misc      = Process: C:\Windows\Explorer.EXE
    2009-10-16    02:45:31:640    1528    1bb8    Misc      = Module: C:\Windows\system32\wucltux.dll
    2009-10-16    02:45:31:640    1528    1bb8    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:45:33:905    1160    1e5c    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:45:33:905    1160    1e5c    AU    No featured updates available.
    2009-10-16    02:47:57:711    1528    1bb8    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:47:59:661    1160    1ed8    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:47:59:661    1160    1ed8    AU    No featured updates available.
    2009-10-16    02:48:03:941    1528    1bb8    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:55:16:827    1160    2700    AU    ###########  AU: Uninitializing Automatic Updates  ###########
    2009-10-16    02:55:16:921    9372    1024    CltUI    AU client got new directive = 'None', serviceId = {00000000-0000-0000-0000-000000000000}, return = 80010108
    2009-10-16    02:55:19:374    1160    2700    Report    CWERReporter finishing event handling. (00000000)
    2009-10-16    02:55:21:186    1160    2700    Service    *********
    2009-10-16    02:55:21:186    1160    2700    Service    **  END  **  Service: Service exit [Exit code = 0x240001]
    2009-10-16    02:55:21:186    1160    2700    Service    *************
    2009-10-16    02:56:08:333    1160    105c    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    02:56:08:333    1160    105c    Misc      = Process: C:\Windows\system32\svchost.exe
    2009-10-16    02:56:08:333    1160    105c    Misc      = Module: c:\windows\system32\wuaueng.dll
    2009-10-16    02:56:08:333    1160    105c    Service    *************
    2009-10-16    02:56:08:333    1160    105c    Service    ** START **  Service: Service startup
    2009-10-16    02:56:08:333    1160    105c    Service    *********
    2009-10-16    02:56:08:395    1160    105c    Agent      * WU client version 7.4.7600.226
    2009-10-16    02:56:08:395    1160    105c    Agent      * Base directory: C:\Windows\SoftwareDistribution
    2009-10-16    02:56:08:395    1160    105c    Agent      * Access type: No proxy
    2009-10-16    02:56:08:442    1160    105c    Agent      * Network state: Connected
    2009-10-16    02:56:08:786    1160    105c    Setup    Agent SelfUpdate is still pending.
    2009-10-16    02:56:54:183    1160    105c    Report    CWERReporter::Init succeeded
    2009-10-16    02:56:54:183    1160    105c    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
    2009-10-16    02:56:54:183    1160    105c    Agent    ***********  Agent: Initializing global settings cache  ***********
    2009-10-16    02:56:54:183    1160    105c    Agent      * WSUS server: <NULL>
    2009-10-16    02:56:54:183    1160    105c    Agent      * WSUS status server: <NULL>
    2009-10-16    02:56:54:183    1160    105c    Agent      * Target group: (Unassigned Computers)
    2009-10-16    02:56:54:183    1160    105c    Agent      * Windows Update access disabled: No
    2009-10-16    02:56:54:199    1160    105c    DnldMgr    Download manager restoring 0 downloads
    2009-10-16    02:56:54:308    1160    105c    AU    ###########  AU: Initializing Automatic Updates  ###########
    2009-10-16    02:56:54:355    1160    105c    AU      # Approval type: Pre-install notify (User preference)
    2009-10-16    02:56:54:355    1160    105c    AU      # Auto-install minor updates: No (User preference)
    2009-10-16    02:56:58:887    1160    105c    AU    Initializing featured updates
    2009-10-16    02:56:58:902    1160    105c    AU    Found 0 cached featured updates
    2009-10-16    02:57:01:949    1160    105c    Report    ***********  Report: Initializing static reporting data  ***********
    2009-10-16    02:57:01:949    1160    105c    Report      * OS Version = 6.0.6001.1.0.66304
    2009-10-16    02:57:01:949    1160    105c    Report      * OS Product Type = 0x00000003
    2009-10-16    02:57:02:199    1160    105c    Report      * Computer Brand = ASUSTeK Computer Inc.
    2009-10-16    02:57:02:199    1160    105c    Report      * Computer Model = F5R                 
    2009-10-16    02:57:02:293    1160    105c    Report      * Bios Revision = 505    
    2009-10-16    02:57:02:293    1160    105c    Report      * Bios Name = Default System BIOS
    2009-10-16    02:57:02:293    1160    105c    Report      * Bios Release Date = 2007-12-21T00:00:00
    2009-10-16    02:57:02:308    1160    105c    Report      * Locale ID = 2070
    2009-10-16    02:57:02:340    1160    105c    AU    AU setting pending client directive to 'Install Approval'
    2009-10-16    02:57:02:371    1160    105c    AU    AU finished delayed initialization
    2009-10-16    02:57:02:371    1160    105c    AU    #############
    2009-10-16    02:57:02:371    1160    105c    AU    ## START ##  AU: Search for updates
    2009-10-16    02:57:02:371    1160    105c    AU    #########
    2009-10-16    02:57:02:433    1160    105c    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {A0E9FC76-B8EE-4F9C-AEAC-BC84F5B91A43}]
    2009-10-16    02:57:04:152    1160    24d0    Agent    *************
    2009-10-16    02:57:04:152    1160    24d0    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-10-16    02:57:04:168    1160    24d0    Agent    *********
    2009-10-16    02:57:04:168    1160    24d0    Agent      * Online = No; Ignore download priority = No
    2009-10-16    02:57:04:168    1160    24d0    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2009-10-16    02:57:04:168    1160    24d0    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2009-10-16    02:57:04:168    1160    24d0    Agent      * Search Scope = {Machine}
    2009-10-16    02:57:17:608    1160    105c    AU    Launched new AU client for directive 'Install Approval', session id = 0x1
    2009-10-16    02:57:17:905    9028    9c4    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    02:57:17:905    9028    9c4    Misc      = Process: C:\Windows\system32\wuauclt.exe
    2009-10-16    02:57:17:889    9028    9c4    AUClnt    Launched Client UI process
    2009-10-16    02:57:18:030    9028    9c4    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    02:57:18:030    9028    9c4    Misc      = Process: C:\Windows\system32\wuauclt.exe
    2009-10-16    02:57:18:030    9028    9c4    Misc      = Module: C:\Windows\system32\wucltux.dll
    2009-10-16    02:57:18:030    9028    9c4    CltUI    AU client got new directive = 'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
    2009-10-16    02:57:22:588    1160    1c4c    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:57:22:588    1160    1c4c    AU    No featured updates available.
    2009-10-16    02:57:23:353    1528    20fc    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:57:26:240    1160    1c4c    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:57:26:256    1160    1c4c    AU    No featured updates available.
    2009-10-16    02:57:38:709    1160    24d0    Driver    Matched driver to device PCI\VEN_168C&DEV_001C&SUBSYS_3065168C&REV_01
    2009-10-16    02:57:38:709    1160    24d0    Driver    Status: 0x180200a, ProblemNumber: 00000000
    2009-10-16    02:57:38:709    1160    24d0    Driver    Matched driver to device HDAUDIO\FUNC_02&VEN_1057&DEV_3055&SUBSYS_10431316&REV_1007
    2009-10-16    02:57:38:709    1160    24d0    Driver    Status: 0x180200a, ProblemNumber: 00000000
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {945E8D63-1162-4A3E-B273-96CBEC9524FF}.100 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {EEC790A9-7F2B-46C6-94D8-3BA89442DA1F}.101 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {40938327-953E-430C-B711-016CF861421E}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {6E75E95F-E20F-43E5-AD97-8D1B197FED26}.100 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {4E8CD2C4-BE7B-4E20-97F7-25F77F6526CF}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {1411E057-D0B2-4FE3-9B6F-2976FA66B8C4}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {9388B829-E5F2-4364-8648-FDDAE7C26DD5}.101 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {DA896AE2-83F3-4316-8CD0-63BF2194815D}.101 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {237B9204-92CE-4825-9B1F-93823794F200}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {211C522D-221B-4D53-ABB9-21D78F44CF90}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {02FFC9C1-1922-4C8A-AB70-8314E7814E74}.100 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {1A13A89C-4A3B-4DF4-8835-3872356F4362}.101 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {7A38DC9E-4F01-4321-9425-3BB37BDFB7C4}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {E5BA5B1C-6D59-4D47-BD61-7C74CC1C75F5}.103 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {B8AA9CC5-1588-4A30-AD15-029FA7CFD006}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {E00B2634-BEF9-4C32-B2BF-DEAF7D7221E4}.101 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {BA8DEE6F-5B12-4AF9-96F5-2744DC9B786A}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {9AF2C708-E83D-45C3-9210-4FB42631A361}.100 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {D49C3450-6646-4FBC-9E67-DA7947BF3F13}.102 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {40256B75-9C7B-458C-9055-F331318B15D3}.100 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Added update {3B6082C9-F415-4E83-98A8-96F28461C91C}.101 to search result
    2009-10-16    02:58:30:021    1160    24d0    Agent      * Found 21 updates and 61 categories in search; evaluated appl. rules of 1073 out of 1932 deployed entities
    2009-10-16    02:58:30:459    1160    24d0    Agent    *********
    2009-10-16    02:58:30:459    1160    24d0    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-10-16    02:58:30:459    1160    24d0    Agent    *************
    2009-10-16    02:58:30:506    1160    1c80    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {A0E9FC76-B8EE-4F9C-AEAC-BC84F5B91A43}]
    2009-10-16    02:58:30:506    1160    1c80    AU      # 21 updates detected
    2009-10-16    02:58:30:506    1160    24d0    Report    REPORT EVENT: {F3951098-DC07-415D-BAB4-D2A98675F347}    2009-10-16 02:56:58:902+0100    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    2009-10-16    02:58:30:599    1160    1c80    AU    #########
    2009-10-16    02:58:30:599    1160    1c80    AU    ##  END  ##  AU: Search for updates [CallId = {A0E9FC76-B8EE-4F9C-AEAC-BC84F5B91A43}]
    2009-10-16    02:58:30:599    1160    1c80    AU    #############
    2009-10-16    02:58:30:599    1160    1c80    AU    No featured updates notifications to show
    2009-10-16    02:58:30:834    1160    24d0    Report    CWERReporter finishing event handling. (00000000)
    2009-10-16    02:58:39:240    1160    1c4c    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:58:39:240    1160    1c4c    AU    No featured updates available.
    2009-10-16    02:58:39:443    1528    275c    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    02:58:39:443    1528    275c    Misc      = Process: C:\Windows\Explorer.EXE
    2009-10-16    02:58:39:443    1528    275c    Misc      = Module: C:\Windows\system32\wucltux.dll
    2009-10-16    02:58:39:443    1528    275c    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:58:42:171    1160    1554    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:58:42:171    1160    1554    AU    No featured updates available.
    2009-10-16    02:58:51:826    1528    275c    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    02:59:03:419    1160    18c8    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    02:59:03:419    1160    18c8    AU    No featured updates available.
    2009-10-16    03:12:19:979    1528    275c    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    03:12:21:913    1160    1e70    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    03:12:21:913    1160    1e70    AU    No featured updates available.
    2009-10-16    03:15:05:492    1160    105c    AU    ###########  AU: Uninitializing Automatic Updates  ###########
    2009-10-16    03:15:05:492    9028    9c4    CltUI    AU client got new directive = 'None', serviceId = {00000000-0000-0000-0000-000000000000}, return = 80010108
    2009-10-16    03:15:05:508    1160    105c    Report    CWERReporter finishing event handling. (00000000)
    2009-10-16    03:15:05:804    1160    105c    Service    *********
    2009-10-16    03:15:05:804    1160    105c    Service    **  END  **  Service: Service exit [Exit code = 0x240001]
    2009-10-16    03:15:05:804    1160    105c    Service    *************
    2009-10-16    03:15:34:651    1160    1af8    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    03:15:34:651    1160    1af8    Misc      = Process: C:\Windows\system32\svchost.exe
    2009-10-16    03:15:34:651    1160    1af8    Misc      = Module: c:\windows\system32\wuaueng.dll
    2009-10-16    03:15:34:651    1160    1af8    Service    *************
    2009-10-16    03:15:34:651    1160    1af8    Service    ** START **  Service: Service startup
    2009-10-16    03:15:34:651    1160    1af8    Service    *********
    2009-10-16    03:15:34:667    1160    1af8    Agent      * WU client version 7.4.7600.226
    2009-10-16    03:15:34:667    1160    1af8    Agent      * Base directory: C:\Windows\SoftwareDistribution
    2009-10-16    03:15:34:667    1160    1af8    Agent      * Access type: No proxy
    2009-10-16    03:15:34:698    1160    1af8    Agent      * Network state: Connected
    2009-10-16    03:15:34:932    1160    1af8    Setup    Agent SelfUpdate is still pending.
    2009-10-16    03:15:44:432    1160    22c8    Report    CWERReporter::Init succeeded
    2009-10-16    03:15:44:448    1160    22c8    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
    2009-10-16    03:15:44:464    1160    22c8    Agent    ***********  Agent: Initializing global settings cache  ***********
    2009-10-16    03:15:44:464    1160    22c8    Agent      * WSUS server: <NULL>
    2009-10-16    03:15:44:479    1160    22c8    Agent      * WSUS status server: <NULL>
    2009-10-16    03:15:44:495    1160    22c8    Agent      * Target group: (Unassigned Computers)
    2009-10-16    03:15:44:510    1160    22c8    Agent      * Windows Update access disabled: No
    2009-10-16    03:15:44:526    1160    22c8    DnldMgr    Download manager restoring 0 downloads
    2009-10-16    03:15:44:573    1160    22c8    AU    ###########  AU: Initializing Automatic Updates  ###########
    2009-10-16    03:15:44:573    1160    22c8    AU      # Approval type: Pre-install notify (User preference)
    2009-10-16    03:15:44:589    1160    22c8    AU      # Auto-install minor updates: No (User preference)
    2009-10-16    03:15:46:417    1160    1af8    Report    ***********  Report: Initializing static reporting data  ***********
    2009-10-16    03:15:46:417    1160    1af8    Report      * OS Version = 6.0.6001.1.0.66304
    2009-10-16    03:15:46:417    1160    1af8    Report      * OS Product Type = 0x00000003
    2009-10-16    03:15:46:714    1160    1af8    Report      * Computer Brand = ASUSTeK Computer Inc.
    2009-10-16    03:15:46:714    1160    1af8    Report      * Computer Model = F5R                 
    2009-10-16    03:15:46:714    1160    1af8    Report      * Bios Revision = 505    
    2009-10-16    03:15:46:714    1160    1af8    Report      * Bios Name = Default System BIOS
    2009-10-16    03:15:46:714    1160    1af8    Report      * Bios Release Date = 2007-12-21T00:00:00
    2009-10-16    03:15:46:714    1160    1af8    Report      * Locale ID = 2070
    2009-10-16    03:15:48:151    1160    22c8    AU    Initializing featured updates
    2009-10-16    03:15:48:151    1160    22c8    AU    Found 0 cached featured updates
    2009-10-16    03:15:48:167    1160    22c8    AU    AU setting pending client directive to 'Install Approval'
    2009-10-16    03:15:48:339    1160    22c8    AU    AU finished delayed initialization
    2009-10-16    03:15:48:354    1160    1af8    AU    #############
    2009-10-16    03:15:48:354    1160    1af8    AU    ## START ##  AU: Search for updates
    2009-10-16    03:15:48:354    1160    1af8    AU    #########
    2009-10-16    03:15:48:370    1160    1af8    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {59FD7882-15E8-4B93-980D-82E3DACBC430}]
    2009-10-16    03:15:49:354    1160    1150    Agent    *************
    2009-10-16    03:15:49:354    1160    1150    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-10-16    03:15:49:354    1160    1150    Agent    *********
    2009-10-16    03:15:49:354    1160    1150    Agent      * Online = No; Ignore download priority = No
    2009-10-16    03:15:49:354    1160    1150    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2009-10-16    03:15:49:354    1160    1150    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2009-10-16    03:15:49:354    1160    1150    Agent      * Search Scope = {Machine}
    2009-10-16    03:16:00:366    1160    22c8    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    03:16:00:381    1160    22c8    AU    No featured updates available.
    2009-10-16    03:16:00:819    1528    15b8    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    03:16:00:819    1528    15b8    Misc      = Process: C:\Windows\Explorer.EXE
    2009-10-16    03:16:00:819    1528    15b8    Misc      = Module: C:\Windows\system32\wucltux.dll
    2009-10-16    03:16:00:819    1528    15b8    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    03:16:02:611    1160    27fc    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    03:16:02:611    1160    27fc    AU    No featured updates available.
    2009-10-16    03:16:03:236    1160    1af8    AU    Launched new AU client for directive 'Install Approval', session id = 0x1
    2009-10-16    03:16:03:470    5848    15a4    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    03:16:03:470    5848    15a4    Misc      = Process: C:\Windows\system32\wuauclt.exe
    2009-10-16    03:16:03:455    5848    15a4    AUClnt    Launched Client UI process
    2009-10-16    03:16:03:533    5848    15a4    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2009-10-16    03:16:03:533    5848    15a4    Misc      = Process: C:\Windows\system32\wuauclt.exe
    2009-10-16    03:16:03:533    5848    15a4    Misc      = Module: C:\Windows\system32\wucltux.dll
    2009-10-16    03:16:03:533    5848    15a4    CltUI    AU client got new directive = 'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
    2009-10-16    03:16:06:331    1160    1150    Driver    Matched driver to device PCI\VEN_168C&DEV_001C&SUBSYS_3065168C&REV_01
    2009-10-16    03:16:06:331    1160    1150    Driver    Status: 0x180200a, ProblemNumber: 00000000
    2009-10-16    03:16:06:331    1160    1150    Driver    Matched driver to device HDAUDIO\FUNC_02&VEN_1057&DEV_3055&SUBSYS_10431316&REV_1007
    2009-10-16    03:16:06:331    1160    1150    Driver    Status: 0x180200a, ProblemNumber: 00000000
    2009-10-16    03:16:09:467    1528    15b8    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {945E8D63-1162-4A3E-B273-96CBEC9524FF}.100 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {EEC790A9-7F2B-46C6-94D8-3BA89442DA1F}.101 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {40938327-953E-430C-B711-016CF861421E}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {6E75E95F-E20F-43E5-AD97-8D1B197FED26}.100 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {4E8CD2C4-BE7B-4E20-97F7-25F77F6526CF}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {1411E057-D0B2-4FE3-9B6F-2976FA66B8C4}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {9388B829-E5F2-4364-8648-FDDAE7C26DD5}.101 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {DA896AE2-83F3-4316-8CD0-63BF2194815D}.101 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {237B9204-92CE-4825-9B1F-93823794F200}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {211C522D-221B-4D53-ABB9-21D78F44CF90}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {02FFC9C1-1922-4C8A-AB70-8314E7814E74}.100 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {1A13A89C-4A3B-4DF4-8835-3872356F4362}.101 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {7A38DC9E-4F01-4321-9425-3BB37BDFB7C4}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {E5BA5B1C-6D59-4D47-BD61-7C74CC1C75F5}.103 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {B8AA9CC5-1588-4A30-AD15-029FA7CFD006}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {E00B2634-BEF9-4C32-B2BF-DEAF7D7221E4}.101 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {BA8DEE6F-5B12-4AF9-96F5-2744DC9B786A}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {9AF2C708-E83D-45C3-9210-4FB42631A361}.100 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {D49C3450-6646-4FBC-9E67-DA7947BF3F13}.102 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {40256B75-9C7B-458C-9055-F331318B15D3}.100 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Added update {3B6082C9-F415-4E83-98A8-96F28461C91C}.101 to search result
    2009-10-16    03:16:44:796    1160    1150    Agent      * Found 21 updates and 61 categories in search; evaluated appl. rules of 1073 out of 1932 deployed entities
    2009-10-16    03:16:46:421    1160    1150    Agent    *********
    2009-10-16    03:16:46:421    1160    1150    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-10-16    03:16:46:421    1160    1150    Agent    *************
    2009-10-16    03:16:46:436    1160    1150    Report    REPORT EVENT: {6F1CB34E-DBED-44E5-99C4-17BEF317E6A5}    2009-10-16 03:15:48:167+0100    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    2009-10-16    03:16:46:436    1160    1a50    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {59FD7882-15E8-4B93-980D-82E3DACBC430}]
    2009-10-16    03:16:46:436    1160    1a50    AU      # 21 updates detected
    2009-10-16    03:16:46:467    1160    1150    Report    CWERReporter finishing event handling. (00000000)
    2009-10-16    03:16:46:499    1160    1a50    AU    #########
    2009-10-16    03:16:46:499    1160    1a50    AU    ##  END  ##  AU: Search for updates [CallId = {59FD7882-15E8-4B93-980D-82E3DACBC430}]
    2009-10-16    03:16:46:499    1160    1a50    AU    #############
    2009-10-16    03:16:46:499    1160    1a50    AU    No featured updates notifications to show
    2009-10-16    03:16:46:608    1160    27fc    AU    Getting featured update notifications.  fIncludeDismissed = true
    2009-10-16    03:16:46:608    1160    27fc    AU    No featured updates available.
    2009-10-16    03:16:46:827    1528    15b8    WUApp    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057
    I've stopped and restarted the wuauserv a couple of times and re-registered 2 dll's but that didn't solve the problem

    Hope someone can help...
    Friday, October 16, 2009 2:28 AM
  • Hi. I had the same problem and contacted Microsoft for help.
    On a remote session they runned MicrosoftFixit50202 and the problem is for now solved.
    http://go.microsoft.com/?linkid=9665683

    Hope this help.
    Wednesday, October 28, 2009 4:06 PM
  • @patrakim: it helped a lot, problem solved! Thnx!

    (Windows server 2008)
    Wednesday, October 28, 2009 6:23 PM
  • I confirm too here: the Fix It tool solved the issue.

    (Windows 7 64-Bit)
    Wednesday, October 28, 2009 7:52 PM
  • fixed it for me too. thanks!

    (Windows Vista Business SP2)
    Wednesday, February 10, 2010 11:36 PM
  • fixed it for me too. thanks!

    (Windows Vista Business SP2)
    Friday, July 23, 2010 8:40 AM
  • It didn't work in my case (tried both "normal" and "aggressive" settings and doing manually what the "Fix It" does). In my case restarting explorer.exe process resolves the problem. The issue seems to occur after the computer was running for some time (for example PC was put to sleep instead of being shut down for the night, the user never logs off).

    When Windows Update reports new updates (for example the Windows Defender definition update) for the first time after startup (or explorer.exe restart) the update details are displayed correctly. The issue seems to occur the next time.

    • Proposed as answer by na7alia Thursday, February 21, 2013 1:06 PM
    Wednesday, October 13, 2010 2:11 PM
  • To make matters "interesting" the issue also occurs on yet antoher two completely different laptops Windows Vista. One of them was a "clean install" and within the very same day the issue started to appear (also with Microsoft Update enabled). The only thing those systems have in common are: Adobe Acrobat 9, QuickTime and MS Office 2003 or 2007 installed.

    It is natural that the Windows Update screen looks fine after applying the "FixIt" because it requires a reboot (which naturally restarts explorer.exe). After that everything works fine for some time. And then the issue occurs again.

    Friday, November 19, 2010 11:55 AM
  • Emkay1001 is right, the problem solves itself after a reboot (there's no need to apply the fixit tool), but unfortunately the problem reappears if the computer is left turned on for a few days.

    I guess Microsoft won't pay much attention to this bug, because it can easily be solved by a simple reboot. And we all know how much Windows LOVES rebooting! ;)

    It's a mildly annoying problem, but it seems we'll have to live with it.

    Friday, January 7, 2011 4:40 AM
  •  Thing that bothers me is in the WindowsUpdate.log: 

    FATAL: GetProperty "updateSummaryImportantText" failed with hr=80070057

    Error generally means "invalid argument" according to Error Code Lookup Tool.

    So that would mean that after extended period of usage (or after checking for Windows Updates multiple times) either Windows shell (explorer.exe) or it's module (C:\Windows\system32\wucltux.dll) is doing something nobody really expected it to do.

    And that's not really that annoying with the exception that it just might mean that explorer.exe is starting to behave weird (hopefully in regards to Windows Update listing only) after extended period of running.

    Friday, January 7, 2011 7:11 PM
  • I had the same issue on the same laptop using Vista and now W7 Enterprise 32 bit.

    I let Windows update only notify me of updates and want to decide what will be installed first.

    I'm also hibernating my laptop most of the time, rather than rebooting. With a stable OS like W7 this is more comfortable.

    A reboot solves the issue. But it would be great if after so many years a MS technical person would really investigate the issue, many of us face. Even if it's not high prio.

    Thanks for this thread all! Special thanks for the workaround killing task explorer.exe and starting it again. Thats a good workaround instead of rebooting.

    J.

    Wednesday, January 12, 2011 11:41 AM
  • Special thanks for the workaround killing task explorer.exe and starting it again. Thats a good workaround instead of rebooting.

    FYI There is a special, MS supported way of quitting explorer.exe (not killing it via Task Manager). It's mentioned here.

    Essentially, press and hold CTRL+SHIFT keys and right-click the Power/Sleep button in the Start Menu to bring up a proper option.

    Wednesday, January 12, 2011 7:20 PM
  • FYI There is a special, MS supported way of quitting explorer.exe (not killing it via Task Manager). It's mentioned here .

    Essentially, press and hold CTRL+SHIFT keys and right-click the Power/Sleep button in the Start Menu to bring up a proper option.

    That's perfect. So many hidden functions I've heard about. But that one was new to me ;-) Thanks!!!
    Thursday, January 13, 2011 11:26 AM
  • FYI There is a special, MS supported way of quitting explorer.exe (not killing it via Task Manager). It's mentioned here .

    I tried this and it does not behave like killing explorer.exe. In worst case, your computer will hang and does not even respond to Ctrl-Alt-Del. Be sure to save all your work before trying this.
    Tuesday, May 3, 2011 7:37 AM
  • Got the same problem on Windows 7 x64 eng SP1 with all latest updates when tried to install optional updates. Resolved by killing and restarting explorer.exe.
    • Proposed as answer by JP Hellemons Tuesday, November 15, 2011 10:27 AM
    Friday, June 17, 2011 2:12 PM
  • Same here. Windows 7 x64 (dutch) with all the latest updates and SP

    I am running an administrator account and see 12 important and 3 optional updates. but the list is empty when I click on it. I also tried to run the hotfix, but that just makes windows reboot afterwards and then the issue is gone.

    You can 'fix' this without the reboot by killing explorer.exe and restarting it!

     

    Thanks sdf etc.!

    Tuesday, November 15, 2011 10:30 AM
  • I have tried all the above still no joy. Killing the explorer.exe and the microsoft tool didnt work either. am logged in as administrator using win7 x86 Pro. anyone with any other solution?

    Thursday, March 8, 2012 8:04 AM
  • Exiting explorer (CTRL+SHIFT+Right Mouse Click on the Shutdown button) and starting it again (via the Task Manager) solved the issue for me (Windows 7 SP1 32-bit).

    BTW the issue had been occurring immediately after reboot in my case...


    Tuesday, March 27, 2012 12:19 PM
  • This still reproduces in Windows 8 RP.
    Monday, August 13, 2012 4:44 AM
  • i'm having the same empty window. anyway i just selected the install button. now updates are installing. will see if a reboot resolves the issue
    windows 8 x64
    Wednesday, July 3, 2013 3:30 PM
  • Got the same problem on Windows 7 x64 eng SP1 with all latest updates when tried to install optional updates. Resolved by killing and restarting explorer.exe.

    I can kill explorer.exe process, but then how could I restart it? When explorer.exe is killed I cannot do nothing with my windows 7 laptop :-(

    Thanks.

    Wednesday, July 3, 2013 6:11 PM
  • If not already running you can start Task Manager with ctrl-alt-del.

    Then there is a "New Task..." button on the first tab. Enter "explorer" in the dialog and you have a new explorer process running.


    Wednesday, December 11, 2013 1:04 PM
  • I had the same problem using Windows 8.1 after running many hours. I saw your suggestion about the process explorer.exe and I solved simply logging OUT and IN again (stopping unneeded processes) and the details were displayed correctly. Thanks!
    Thursday, August 14, 2014 6:32 AM
  • After 5 years still working :) Thanks!
    Friday, February 13, 2015 10:17 PM
  • Work for me under win 8.1 pro 64 bit.Restart Explorer.
    Sunday, September 27, 2015 9:09 AM