Got a new laptop running Win 7 64 bit and due to what appears to be the somewhat famous P55 chipset incompatibility issues I cannot sync my iPhone with it. I think (although I could be wrong) the solution lies with a BIOS or Chipset Driver update from the manufacturer (HP), but I seem to have reached a dead end there, so I thought I would take a chance and see if anyone here had any suggestions.
Here are the details in the form of one of my latest correspondences with HP:
On my dv7t-3000 CTO Notebook with Intel(R) Core(TM) i7-720QM Processor I have installed the latest versions of Apple iTunes and Microsoft Windows 7 64 bit. But I am unable to sync my iPhone.
This machine has the following chipset: Intel(R) PM55 Express Chipset
This is a known incompatibility problem with the P55 chipset and Windows 7 64 bit with respect to the USB ports. So far the fix for this has been a BIOS update from the respective manufacturers of the motherboards affected.
Here is a thread from the HP forum where many users have posted the same problem:
A good summary of the P55 chipset compatibility issue can be found here:
This is one of many Apple Forum threads discussing the issue is here. It starts out with desktop modders but around page 13 you will see more and more HP laptop owners start to chime in with their woes.:
For people who build their own desktop machines, motherboard manufacturers like Gigabyte and ASUS have already released BIOS updates to fix this problem
But in the case of owners of HP laptops, it is up to you (HP), as the motherboard vendor to provide a BIOS update to fix this problem. I even contacted Intel, who then directed me to contact you (HP) the PC manufacturer:
On Mon, Nov 23, 2009 at 9:14 AM, <email@example.com> wrote:
Thank you for contacting Intel Customer Support.
I understand you cannot synchronize your iPhone* and your computer system.
We are aware of this situation with the Intel(R) P55 Express Chipset. Intel recommends that you contact your system maker or motherboard manufacturer for the latest bios and driver updates, as this does not depend on the system directly but on the motherboard itself.
Please do not hesitate to contact us again if you need further assistance.
Intel Technical Support
I have tried everything…this list is probably not complete….
- BIOS update is not available (is currently version F.04)
- Chipset drivers updated to latest (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76994-1&lc=en&dlc=en&cc=us&product=4011370&os=4063&lang=en)
- Tried iTunes 9 running Win XP sp3 mode
- Tried iTunes 8.2 running Win XP sp3 mode
- Tried Install iTunes 32, then 64 on top of it
- Tried iTunes 32 bit (will not you use it)
- Tried using ExpressCard USB card instead of onboard USB ports
- Changed type Linda Yan Friday, December 25, 2009 6:56 AM
I have a dv8t and have experienced the same problem as sethstor. I cannot sync my iphone and I have tried many of the same things he has tried. I reported the issue to HP (ticket 8032172269) and their most recent response (today) was:
=========== HP Response Starts Here ========
At this point of time, let me share that the BIOS provided in the software and drivers page is up to date for your notebook and we have observed that we do not have any issues related to the HP software or applications with the chipset installed on the notebook as well.
Being this the reason, I kindly request you to contact Apple technical support as they may provide you with any fix available for this.
Also, let me inform you that this information is being provided to you after discussing the issue with our supervisor. However, for your convenience, I am forwarding your message to the concern department.
========== HP Response Ends Here ==========So, despite the fact that I know sethstor has reported the issue to them (have seen his posts on other boards), HP is completely ignoring the issue and in fact states they have observed no issues related to the HP software or applications with the PM55 chipset.
If anyone else is running into this issue, please post it to HP! They should be fixing their BIOS and their lack of response is completely irresponsible. Seth, if you will post your HP ticket number I will include it and the above text in my next response to them. And perhaps you can call email them and reference mine.
- Edited by margiero Friday, November 27, 2009 5:47 AM html edits
Please install the latest Intel Chipset Drivers:
Sorry for the above, clicked the wrong link....Well Well Well... I got an OFFICAL word from HP on the iPhone and DV7-T P55 board... FIX January or February, but Jim Hansen (HP PRODUCT SPECIALIST) couldn't commit to a specific time.... Grrrrrrr... but I am authorized to return it.... #$^@#$$% very frustrating.... Gigabyte and others have fixes, but one of the major manufacturers are telling me to wait 1-2 months for an update... on a brand new notebook!!!!
Please install the latest Intel Chipset Drivers:
No dice. You can find even NEWER (126.96.36.1990) Intel Chipset Drivers on HPs site:
But it does not fix the problem
HP Finally released the fix for this. For the dv7t-3000 laptop there is a BIOS update that fixes this at:
Similar BIOS updates for other models were also released.