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Mouse NOT regconized by computer after a few minutes and event ID 20001 and 20003 appear in Event Log RRS feed

  • Question

  • I have a computer with windows 7. Last week, i bought a a4tech n-500f mouse and plugged into my computer. On the first day, it was working fine. But 1 day later, when i was using the computer with no special activity (just browsing the web), the pointer won't move anymore. I plugged in an old mouse (the one that i was using before get the new mouse), and it was working fine. I went to the device manager, it says there is only one mouse plugged into my computer. I left the new mouse there, after about half of a day, restarted my computer and when the login screen showing up, the new mouse was working again, but only for a few minutes. This problem appears everyday. I went to event viewer to check what is happening, it shows these event ID 20001 and 20003:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
    <EventID>20003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>7005</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2011-04-18T10:09:54.851137900Z" />
    <EventRecordID>90721</EventRecordID>
    <Correlation />
    <Execution ProcessID="3204" ThreadID="2128" />
    <Channel>System</Channel>
    <Computer>Ultimate</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <UserData>
    - <AddServiceID xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
    <ServiceName>mouhid</ServiceName>
    <DriverFileName>system32\DRIVERS\mouhid.sys</DriverFileName>
    <DeviceInstanceID>HID\VID_09DA&PID_C20A&MI_01&COL01\7&35D695E9&0&0000</DeviceInstanceID>
    <PrimaryService>true</PrimaryService>
    <UpdateService>true</UpdateService>
    <AddServiceStatus>0</AddServiceStatus>
    </AddServiceID>
    </UserData>
    </Event>
    --------------------------
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
    <EventID>20003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>7005</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2011-04-18T10:09:55.106152400Z" />
    <EventRecordID>90722</EventRecordID>
    <Correlation />
    <Execution ProcessID="3204" ThreadID="2128" />
    <Channel>System</Channel>
    <Computer>Ultimate</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <UserData>
    - <AddServiceID xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
    <ServiceName>mouclass</ServiceName>
    <DriverFileName>system32\DRIVERS\mouclass.sys</DriverFileName>
    <DeviceInstanceID>HID\VID_09DA&PID_C20A&MI_01&COL01\7&35D695E9&0&0000</DeviceInstanceID>
    <PrimaryService>false</PrimaryService>
    <UpdateService>true</UpdateService>
    <AddServiceStatus>0</AddServiceStatus>
    </AddServiceID>
    </UserData>
    </Event>
    -----------------------------
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
    <EventID>20001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>7005</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2011-04-18T10:09:55.442171700Z" />
    <EventRecordID>90723</EventRecordID>
    <Correlation />
    <Execution ProcessID="3204" ThreadID="2128" />
    <Channel>System</Channel>
    <Computer>Ultimate</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <UserData>
    - <InstallDeviceID xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
    <DriverName>FileRepository\msmouse.inf_x86_neutral_7a9084e0177406eb\msmouse.inf</DriverName>
    <DriverVersion>6.1.7600.16385</DriverVersion>
    <DriverProvider>Microsoft</DriverProvider>
    <DeviceInstanceID>HID\VID_09DA&PID_C20A&MI_01&COL01\7&35D695E9&0&0000</DeviceInstanceID>
    <SetupClass>{4D36E96F-E325-11CE-BFC1-08002BE10318}</SetupClass>
    <RebootOption>false</RebootOption>
    <UpgradeDevice>false</UpgradeDevice>
    <IsDriverOEM>false</IsDriverOEM>
    <InstallStatus>0x0</InstallStatus>
    <DriverDescription>HID-compliant mouse</DriverDescription>
    </InstallDeviceID>
    </UserData>
    </Event>
    -------------------------------------------
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
    <EventID>20003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>7005</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2011-04-18T10:09:56.789248700Z" />
    <EventRecordID>90724</EventRecordID>
    <Correlation />
    <Execution ProcessID="3320" ThreadID="2856" />
    <Channel>System</Channel>
    <Computer>Ultimate</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <UserData>
    - <AddServiceID xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
    <ServiceName>kbdhid</ServiceName>
    <DriverFileName>system32\DRIVERS\kbdhid.sys</DriverFileName>
    <DeviceInstanceID>HID\VID_09DA&PID_C20A&MI_00\7&11FF5827&0&0000</DeviceInstanceID>
    <PrimaryService>true</PrimaryService>
    <UpdateService>true</UpdateService>
    <AddServiceStatus>0</AddServiceStatus>
    </AddServiceID>
    </UserData>
    </Event>
    --------------------------------------
    ... and something like that. At the time when the new mouse stopped working, it's also when these event created in the event log.
    Help me? Is it a computer problem or hardware problem? 
    (sorry for bad english)

    Monday, April 18, 2011 10:51 AM

Answers

  • Hi,

    According to the Event log, it indicates that the driver installation and accompanied service installation is successful.

    So I assume that this issue may be caused by the communication between mouse and computer. the communication is unstable or the mouse is broken.

    Please contact the manufacturer for assistance.

    Also, you may plug the mouse in another computer or test it in Safe Mode.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Acellutor Thursday, April 21, 2011 11:03 AM
    Wednesday, April 20, 2011 9:26 AM
    Moderator

All replies

  • Hi,

    According to the Event log, it indicates that the driver installation and accompanied service installation is successful.

    So I assume that this issue may be caused by the communication between mouse and computer. the communication is unstable or the mouse is broken.

    Please contact the manufacturer for assistance.

    Also, you may plug the mouse in another computer or test it in Safe Mode.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Acellutor Thursday, April 21, 2011 11:03 AM
    Wednesday, April 20, 2011 9:26 AM
    Moderator
  • Ok Ok Ok Ok :)
    Saturday, September 21, 2019 7:42 PM