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USB devices do not work with Windows 7

    Question

  • Hi,
    I upgraded to Windows 7 from Vista on a Dell Inspiron Studio 1737 laptop (Windows 7 Family Edition, 32 bit version).
    Now the USB devices do not work any more.

    The device manager detects the error (yellow exclamation mark) and the information
    for the universal USB host controller says something like (translation from German):
    "This hardware device could not be started since the configuration information (in the registry)
    is not complete or damaged. (Code 19)"


    Actual drivers (esp. chipset) are installed from Dells support page, (although the USB drivers are of June 2006 (6-21-2006)), also the BIOS.
    I tried uninstalling and deactivating the USB host controller. After restart and reinstalling the problem is still there.

    If I plug in an USB stick, the stick is detected, but the status of the device contains the same
    error type as cited above and the stick does not work.

    Is this a driver problem?

    Thanks for any help!

    Please find some system information below - unfortunately in German, but the important entries are in Engisch ;-)

    Andreas


    P.S.: what also does not work is the built-in webcam (the hardware is not detected at all). But this is probably a different problem.





    --------[ EVEREST Ultimate Edition ]------------------------------------------------------------------------------------

        Version                                           EVEREST v5.30.1900/de
        Benchmark Modul                                   2.4.273.0
        Homepage                                          http://www.lavalys.com/
        Berichtsart                                       Berichts-Assistent [ TRIAL VERSION ]
        Computer                                          PC-LINA
        Ersteller                                         Vogi
        Betriebssystem                                    Microsoft Windows 7 Home Premium 6.1.7600 (Win7 RTM)
        Datum                                             2009-12-23
        Zeit                                              19:11


    --------[ Übersicht ]---------------------------------------------------------------------------------------------------

        Computer:
          Computertyp                                       ACPI x86-basierter PC  (Mobile)
          Betriebssystem                                    Microsoft Windows 7 Home Premium
          OS Service Pack                                   [ TRIAL VERSION ]
          Internet Explorer                                 8.0.7600.16385
          DirectX                                           DirectX 11.0
          Computername                                      PC-LINA
          Benutzername                                      Vogi
          Domainanmeldung                                   [ TRIAL VERSION ]
          Datum / Uhrzeit                                   2009-12-23 / 19:11

        Motherboard:
          CPU Typ                                           Mobile DualCore Intel Pentium T3200, 2000 MHz (12 x 167)
          Motherboard Name                                  Dell Studio 1737
          Motherboard Chipsatz                              Intel Cantiga GM45
          Arbeitsspeicher                                   [ TRIAL VERSION ]
          DIMM1: Samsung M4 70T2864QZ3-CF7                  1 GB DDR2-800 DDR2 SDRAM  (6-6-6-18 @ 400 MHz)  (5-5-5-15 @ 333 MHz)  (4-4-4-12 @ 266 MHz)
          DIMM3: Samsung M4 70T2864QZ3-CF7                  [ TRIAL VERSION ]
          BIOS Typ                                          Phoenix (11/25/09)

        Anzeige:
          Grafikkarte                                       Mobile Intel(R) 4 Series Express Chipset Family  (799176 KB)
          Grafikkarte                                       Mobile Intel(R) 4 Series Express Chipset Family  (799176 KB)
          Monitor                                           Samsung 170BT  [17" LCD]

        Multimedia:
          Soundkarte                                        IDT 92HD73C1/92HDW74C1/92HDW74C2 @ Intel 82801IB ICH9 - High Definition Audio Controller [A-3]
          Soundkarte                                        Intel HDMI @ Intel 82801IB ICH9 - High Definition Audio Controller [A-3]

        Datenträger:
          IDE Controller                                    Intel(R) ICH9M/M-E Family 4 Port SATA AHCI Controller - 2929
          IDE Controller                                    Ricoh Memory Stick Controller
          IDE Controller                                    Ricoh SD/MMC Host Controller
          IDE Controller                                    Ricoh xD-Picture Card Controller
          Festplatte                                        Hitachi HTS543225L9A300 ATA Device  (250 GB, 5400 RPM, SATA-II)
          Optisches Laufwerk                                TSSTcorp DVD+-RW TS-T633A ATA Device
          S.M.A.R.T. Festplatten-Status                     OK

        Partitionen:
          C: (NTFS)                                         [ TRIAL VERSION ]
          D: (NTFS)                                         10239 MB (5051 MB frei)
          Speicherkapazität                                 [ TRIAL VERSION ]

        Eingabegeräte:
          Tastatur                                          Microsoft eHome MCIR 109-Tastatur
          Tastatur                                          Microsoft eHome MCIR-Tastatur
          Tastatur                                          Microsoft eHome-Fernsteuerungstasten
          Tastatur                                          Standardtastatur (PS/2)
          Maus                                              Dell Touchpad
          Maus                                              HID-konforme Maus

        Netzwerk:
          Primäre IP-Adresse                                [ TRIAL VERSION ]
          Primäre MAC-Adresse                               00-22-69-75-E4-8E
          Netzwerkkarte                                     Broadcom NetLink (TM)-Gigabit-Ethernet
          Netzwerkkarte                                     Dell Wireless 1397 WLAN Mini-Card  (192. [ TRIAL VERSION ])
          Netzwerkkarte                                     Microsoft Virtual WiFi Miniport Adapter

        Peripheriegeräte:
          Drucker                                           An OneNote 2007 senden
          Drucker                                           Fax
          Drucker                                           Microsoft XPS Document Writer
          FireWire Controller                               Ricoh RL5C832 IEEE1394 Controller (PHY: Ricoh RL5C832)
          Infrarot Controller                               ITECIR Infrared Receiver (EC)
          USB1 Controller                                   Broadcom BCM4310 USB Controller
          USB1 Controller                                   Intel 82801IB ICH9 - USB Universal Host Controller [A-3]
          USB1 Controller                                   Intel 82801IB ICH9 - USB Universal Host Controller [A-3]
          USB1 Controller                                   Intel 82801IB ICH9 - USB Universal Host Controller [A-3]
          USB1 Controller                                   Intel 82801IB ICH9 - USB Universal Host Controller [A-3]
          USB1 Controller                                   Intel 82801IB ICH9 - USB Universal Host Controller [A-3]
          USB1 Controller                                   Intel 82801IB ICH9 - USB Universal Host Controller [A-3]
          USB2 Controller                                   Intel 82801IB ICH9 - USB2 Enhanced Host Controller [A-3]
          USB2 Controller                                   Intel 82801IB ICH9 - USB2 Enhanced Host Controller [A-3]
          USB-Geräte                                        USB-Verbundgerät
          Akku                                              Microsoft ACPI-konforme Kontrollmethodenakku
          Akku                                              Microsoft Composite Battery
          Akku                                              Microsoft-Netzteil

        DMI:
          DMI BIOS Anbieter                                 Dell Inc.
          DMI BIOS Version                                  A08
          DMI Systemhersteller                              Dell Inc.
          DMI Systemprodukt                                 Studio 1737
          DMI Systemversion                                 A08
          DMI Systemseriennummer                            [ TRIAL VERSION ]
          DMI System UUID                                   [ TRIAL VERSION ]
          DMI Motherboardhersteller                         Dell Inc.
          DMI Motherboardprodukt                            0P792H
          DMI Motherboardversion                            A08
          DMI Motherboardseriennummer                       [ TRIAL VERSION ]
          DMI Gehäusehersteller                             Dell Inc.
          DMI Gehäuseversion                                A08
          DMI Gehäuseseriennummer                           [ TRIAL VERSION ]
          DMI Gehäusekennzeichnung                          [ TRIAL VERSION ]
          DMI Gehäusetyp                                    Portable

    Thursday, December 24, 2009 3:24 PM

Answers

  • Andreas - Have you tried devices besides the flash drive to see if they work?  Have you tried other ports on your laptop?

    There might be some additional info on the code 19 issue in a file on your PC.  It's c:\windows\inf\setupapi.dev.log.  Please attempt the uninstall/reinstall again, then create a public share on http://skydrive.live.com and post the file there.  Then post a link here.

    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    • Marked as answer by Linda Yan Friday, December 25, 2009 8:56 AM
    Friday, December 25, 2009 6:12 AM

All replies

  • You state that you "upgraded" from Vista to Win 7.  There have been posts here before about problems when doing this as there are some Vista drivers left over that just do not work in Win 7.  The USB drivers are in Win 7 and are really system, or motherboard, drivers.  There are posts alos in the Intel forum and the solution is to do a complete, full, clean install of Win 7.
    • Proposed as answer by Rick Dee Tuesday, December 29, 2009 10:37 PM
    Thursday, December 24, 2009 6:35 PM
  • Removing the upper and/or lower filters usually works, here http://support.microsoft.com/kb/314060
    Thursday, December 24, 2009 6:45 PM
  • Removing the upper and/or lower filters usually works, here http://support.microsoft.com/kb/314060

    Perhaps you misread something.  Removing the upper & lower filters is applicable to optical drives disappearing.  The OP is having problem with his USB host controller not functioning properly giving a Code 19.
    Thursday, December 24, 2009 8:32 PM
  • Andreas - Have you tried devices besides the flash drive to see if they work?  Have you tried other ports on your laptop?

    There might be some additional info on the code 19 issue in a file on your PC.  It's c:\windows\inf\setupapi.dev.log.  Please attempt the uninstall/reinstall again, then create a public share on http://skydrive.live.com and post the file there.  Then post a link here.

    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    • Marked as answer by Linda Yan Friday, December 25, 2009 8:56 AM
    Friday, December 25, 2009 6:12 AM
  • Rick Dee

    Whoops, you’re right, it’s not an optical drive. I must have had an intellectual interlude (aka senior moment).
    Friday, December 25, 2009 8:34 AM
  • Wow, they're a little over-aggressive with the answer marking tonight :)


    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    Friday, December 25, 2009 8:57 AM
  • Hi,
    Mark, I tried also the other ports - do success there either.

    In the setupavi.dev file (no file with .log extenssion) most entries look like this one:
    set: USB\ROOT_HUB\4&325E4833&0 -> setting CONFIGFLAG_FINISH_INSTALL on started device.

    I will post the file as suggested, but there are no "code 19" entries there.


    Rick, as far as I know, with the family edition I can only upgrade and not make a full, clean install. I tried to remove the driver files manually, but did not succeed (trusted installer is the only one allowed to do this).

    Thanks anyway,
    Andreas
    Saturday, December 26, 2009 11:29 AM
  • Hi Mark,
    I hope I succeded creating the public share of the setupapi file (extension is a little different): http://cid-b448a9d5693e64d0.skydrive.live.com/self.aspx/.Documents/setupapi.ev3

    Andreas
    Saturday, December 26, 2009 11:45 AM
  • Hi Rick,
    as far as I understand, with the family edition only an upgrade is possible, but no full, clean installation. I tried to delete the driver file manually, but did not succeed. Only the trusted installer is allowed to - I did not find out, how to become one :-(

    Andreas
    Saturday, December 26, 2009 11:49 AM
  • Hi,
    Mark, I tried also the other ports - do success there either.

    In the setupavi.dev file (no file with .log extenssion) most entries look like this one:
    set: USB\ROOT_HUB\4&325E4833&0 -> setting CONFIGFLAG_FINISH_INSTALL on started device.

    I will post the file as suggested, but there are no "code 19" entries there.
    The error code would appear in setupapi.dev.log in a different way (it wouldn't say code 19, it would show CM_PROB_REGISTRY instead - http://msdn.microsoft.com/en-us/library/ms791365.aspx).

    Please do not attempt to delete the driver files from c:\windows\system32\drivers.

    The file you posted appears to be a log file for Everest (just guessing, based on the extension).  Can you post setupapi.dev.log to that share when you get a chance?

    Also, please click on the Drivers tab for the controller showing the error.  Then click the driver details button and let us know what files are listed there.

    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    Sunday, December 27, 2009 6:31 AM
  • Sorry for my late answer and the wrong setupapi - file.

    I think this should be the right one: http://cid-b448a9d5693e64d0.skydrive.live.com/self.aspx/.Public/setupapi.dev.log

    I looked for the CM_PROB_REGISTRY entry in that file, the last one is here:

         dvi:                     DriverDescription=USB-Verbundgerät
         dvi:                     DeviceDisplayName=USB-Verbundgerät
         dvi:                Install Device: Restarting device. 12:35:50.969
         dvi:                Install Device: Restarting device completed. 12:35:51.016
    !!!  dvi:                Device not started: Device has problem: 0x13: CM_PROB_REGISTRY.
         dvi:           Default installer: Exit
         dvi:      {DIF_INSTALLDEVICE - exit(0x00000000)} 12:35:51.016
         dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 12:35:51.016
         dvi:           No class installer for 'USB-Verbundgerät'
         dvi:           Default installer: Enter 12:35:51.016
         dvi:           Default installer: Exit
         dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0xe000020e)} 12:35:51.016
         ndv:      Device install status=0x00000000
         ndv:      Performing device install final cleanup...
    !    ndv:      Queueing up error report since device has a PnP problem...


    Looks like we are getting closer ...

    The "property of USB composite device details tab" has a lot of entries under "properties". Some of them (which seem relevant to me) say this:

    supplier: Microsoft
    date: 21.6.2006 (6-21-2006 in US notation)

    Driver details:
    USB composite device c:\Windows\system32\drivers\usbccgp.sys
    version: 6.1.7600.16385 (win7_rtm.090713-1255)
    standard USB host controller

    Hardware ID: USB\VID_0C45&PID_63FB&REV_8229
    Location Port_#0006.Hub_#0004
    Object name: \Device\USBPDO-8
    Device Node Status: 01802400 - DN_HAS_PROBLEM (surprise ;-)) - DN_DISABLEABLE - DN_NT_ENUMERATOR - DN_NT_DRIVER
    Problem Code: 0..0013
    "strong name of driver node": usb.inf:Generic.Section.NTx86:Composite.Dev:6.1.7600.16385:usb\composite
    "device entity path": USB\VID_0C45&PID_63FB\M092S-A00-8827-SA164

    and now an interesting hint:
    "by bus announced device description": Laptop_Integrated_Webcam_2M

    From all this I do have the impression that the also not working integrated webcam has something to do with my USB problem. Isn't "VID_0C45..." also indicating something with VIDeo components?

    I hope this helps,
    thanks again!

       






    Monday, December 28, 2009 10:06 AM
  • Hi Rick,
    as far as I understand, with the family edition only an upgrade is possible, but no full, clean installation. I tried to delete the driver file manually, but did not succeed. Only the trusted installer is allowed to - I did not find out, how to become one :-(

    Andreas

    Following found @ http://windows.microsoft.com/en-US/windows7/Windows-7-activation-error-0xC004F061

    If you want to format the hard drive, and you are using an upgrade version of Windows 7, you'll need to start your computer using the Windows 7 upgrade DVD, click Custom (advanced), and then click Drive options (advanced).
    • Proposed as answer by Rick Dee Tuesday, December 29, 2009 10:37 PM
    Tuesday, December 29, 2009 10:28 PM
  • Sorry for my late answer and the wrong setupapi - file.

    I think this should be the right one: http://cid-b448a9d5693e64d0.skydrive.live.com/self.aspx/.Public/setupapi.dev.log

    I looked for the CM_PROB_REGISTRY entry in that file, the last one is here:

         dvi:                     DriverDescription=USB-Verbundgerät
         dvi:                     DeviceDisplayName=USB-Verbundgerät
         dvi:                Install Device: Restarting device. 12:35:50.969
         dvi:                Install Device: Restarting device completed. 12:35:51.016
    !!!  dvi:                Device not started: Device has problem: 0x13: CM_PROB_REGISTRY.
         dvi:           Default installer: Exit
         dvi:      {DIF_INSTALLDEVICE - exit(0x00000000)} 12:35:51.016
         dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 12:35:51.016
         dvi:           No class installer for 'USB-Verbundgerät'
         dvi:           Default installer: Enter 12:35:51.016
         dvi:           Default installer: Exit
         dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0xe000020e)} 12:35:51.016
         ndv:      Device install status=0x00000000
         ndv:      Performing device install final cleanup...
    !    ndv:      Queueing up error report since device has a PnP problem...



    and now an interesting hint:
    "by bus announced device description": Laptop_Integrated_Webcam_2M

    From all this I do have the impression that the also not working integrated webcam has something to do with my USB problem. Isn't "VID_0C45..." also indicating something with VIDeo components?



    The VID actually stands for Vendor ID.  So no, it's not related to any video components.  Your webcam IS being detected, but it's currently code 19.


    Try this:
    In device manager, view devices by connection
    Then completely expand each of the USB host controller nodes (there are several of them).
    Go to the "deepest" node under each controller, then right click on the device and uninstall it.  Repeat that until you get to the host controller.
    Repeat that process for each host controller.
    Reboot.

    If any of the devices still come up code 19, please post your setupapi.dev.log to the share again (it will have updated info after this install attempt).

    Another thing you should try is opening Devices and Printers, right clicking on any device that shows the yellow triangle, selecting troubleshoot, then walk through the suggested troubleshooting steps.
    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    Thursday, December 31, 2009 8:15 AM
  • A few days offline, but still working on the problem :-)

    I did uninstall all the USB devices starting from the deepest level  (without deleting the corresponding driver files - check box not marked) and then rebooted.

    Automatic installing succeded for all devices but the USB composite device. USB composite device installation was marked with with a red cross and "failure"  during installation almost immediately (the other drivers needed some time to be downloaded (?) and installed).

    In the device manager no changes, same entries as before (especially the code 19). There are no other devices with a yelloy triangle. The setupapi - file also looks the same for me: http://cid-b448a9d5693e64d0.skydrive.live.com/self.aspx/.Public/setupapi.dev.log

    Could it be, that the original Vista drivers were for a 64 bit OS and since I installed the 32 bit Windows 7 there is this problem? It seems that Dell only provides 64 bit drivers for their recent products. If yes, would a new clean installation be promising?

    Thank you.
    Saturday, January 02, 2010 3:29 PM
  • A few days offline, but still working on the problem :-)

    I did uninstall all the USB devices starting from the deepest level  (without deleting the corresponding driver files - check box not marked) and then rebooted.

    Automatic installing succeded for all devices but the USB composite device. USB composite device installation was marked with with a red cross and "failure"  during installation almost immediately (the other drivers needed some time to be downloaded (?) and installed).

    In the device manager no changes, same entries as before (especially the code 19). There are no other devices with a yelloy triangle. The setupapi - file also looks the same for me: http://cid-b448a9d5693e64d0.skydrive.live.com/self.aspx/.Public/setupapi.dev.log

    Could it be, that the original Vista drivers were for a 64 bit OS and since I installed the 32 bit Windows 7 there is this problem? It seems that Dell only provides 64 bit drivers for their recent products. If yes, would a new clean installation be promising?

    Thank you.

    A clean would definitely be promising, but be sure you obtain ALL the Windows 7 drivers before you start.
    Saturday, January 02, 2010 3:54 PM
  • I have a new Inspiron 1545 with Windows 7 Home premium , similar problems to being discussed here: USB errors while trying to install a new Microsoft USB mouse on this 4-week old Dell Laptop.   Interestingly, my Microsoft Mouse installed perfectly and worked for about 2 weeks, and then failed.   In looking at the system restore points, it tells me that there have been two driver updates to the USB environment since the unit was shipped from Dell.   I suspect that an automatic update from Microsoft has somehow inadvertently updated a Dell factory driver.

    But it gets better.  Last night I spent 45 minutes with Dell tech support doing remote control bug fixing on this laptop.  They werent able to fix it either (in the time allowed).  They downloaded at least one of their newest drivers onto this machine and rebooted it - and they seemed pretty savvy - but still not working today.

    I think Dell and Microsoft need to take a look at this issue - I would tend to believe that a new Microsoft USB mouse purchased with a new Dell Windows 7 laptop is a fairly common occurrence and that there are *many* users in my predicament.   (the hardware is proved working - flash USB drives work perfectly - and known good Dell USB mouse from an E520 also malfunctions in this 1545 laptop.)

    Hope my info can contribute to overall solution for myself and others.
    Saturday, January 02, 2010 6:54 PM
  • Could it be, that the original Vista drivers were for a 64 bit OS and since I installed the 32 bit Windows 7 there is this problem? It seems that Dell only provides 64 bit drivers for their recent products. If yes, would a new clean installation be promising?
    When moving from a 32-bit OS to a 64-bit OS, you need to do a clean install.  So none of the remains of your Vista install could be impacting Win7.

    As far as the drivers, it seems pretty unlikely that you would be able to force install some 32-bit drivers on a 64-bit machine.  So I don't really suspect that as a problem.

    You might want to try an in-place upgrade first, as that would take the least amount of time.  An in-place upgrade is where you re-run setup on an already installed OS.  Drop the DVD in and run setup.

    If that doesn't work, I guess the clean install would be a good idea.  You might want to keep track of the drivers/applications you're installing, so if this comes back somewhere along the line and it's related to one of those items, you'll have a good idea of the one that's causing it.

    Sorry I couldn't offer any better advice than "reinstall" in this case.

    Mark

    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    Sunday, January 03, 2010 5:33 AM

  • Krypton - Your problem isn't related to the one being discussed in this thread.  Please start a new topic for your issue.  Thanks!
    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    Sunday, January 03, 2010 5:34 AM
  • Mark, Rick
    o.k. - I will try a clean install. At least now I am sure that this is no simple problem. Thank you anyway for your help!
    Andreas
    Sunday, January 03, 2010 5:59 PM
  • Hi.

    I have a Pocket PC (ETEN X500) and since last week when I connect USB cable to my Windows 7 x64 system, I received the same error on Windows Mobile-based Device - "Windows cannot start this hardware device because its configuration (in the registry) is incomplete or damaged (Code 19)". I have solved this issue removing the "UpperFilter" key on HKLM\SYSTEM\CurrentControlSet\Control\Class\EEC5AD98-8080-425F-922A-DABF3DE3F69A. This class refers to "Portable Devices", but I think that other USB devices classes can be found and have your "UpperFilters" removed in a similar way, not only "optical devices".

    Tuesday, July 27, 2010 11:55 AM