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Error 101 (net::ERR_CONNECTION_RESET): Unknown error.

Answers

  • Hi,

     

    First, please let me know the detailed symptom when you received this error.

     

    If this error was occurred when trying to connect to the internet, it can be caused when Proxy Server settings have been changed or added. If this is the case, please go to reset the proxy to test this issue.

     

    Step 1 Reset proxy (for LAN connection)
    ==============================
    Remove invalid characters from the proxy exception list and then clear the proxy cache.

     

    1. Open Internet Explorer.
    2. In the "Tools" menu, select "Internet Options".
    3. Click on the "Connections" tab.
    4. Click on the "LAN Settings".
    5. Clear the entries in "Use automatic configuration script" and uncheck "Automatically detect settings."
    6. Click on the "Advanced" button.
    7. Please delete any entry in the Exceptions section,
    8. Click "OK", and return to the previous window. Uncheck "Use Proxy Server for your LAN", and click "OK" to accept the changes.
    9. Quit Internet Explorer.

     

    Next, clear your proxy cache.

     

    Step 2 Reset Proxy Cache
    ===================
    1. Click the "Start" Button, click "All programs", and click "Accessories".
    2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    3. Type "netsh winhttp reset proxy" (without quotes) at the command prompt, and press Enter.

     

    After that, please go to check the issue again.

     

    However, if this issue was not occurred when trying to connect to the internet, please reproduce this issue and capture a screenshot when the error is received.

     

    Please upload the following information to SkyDrive and provide us the link for analyzing. You may check how to use SkyDrive for more information.

     

    Screenshot of the symptom

    ========================

    1. Press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click “Desktop” on the left pane and then click "Save".

     

    If you cannot capture a screenshot, please use digital camera.

     

    Regards,

     

    Sabrina

     

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

     

    • Proposed as answer by Sabrina Shen Wednesday, August 18, 2010 8:31 AM
    • Marked as answer by Sabrina Shen Wednesday, August 18, 2010 8:31 AM
    Wednesday, August 11, 2010 3:17 AM

All replies

  • Hi,

     

    First, please let me know the detailed symptom when you received this error.

     

    If this error was occurred when trying to connect to the internet, it can be caused when Proxy Server settings have been changed or added. If this is the case, please go to reset the proxy to test this issue.

     

    Step 1 Reset proxy (for LAN connection)
    ==============================
    Remove invalid characters from the proxy exception list and then clear the proxy cache.

     

    1. Open Internet Explorer.
    2. In the "Tools" menu, select "Internet Options".
    3. Click on the "Connections" tab.
    4. Click on the "LAN Settings".
    5. Clear the entries in "Use automatic configuration script" and uncheck "Automatically detect settings."
    6. Click on the "Advanced" button.
    7. Please delete any entry in the Exceptions section,
    8. Click "OK", and return to the previous window. Uncheck "Use Proxy Server for your LAN", and click "OK" to accept the changes.
    9. Quit Internet Explorer.

     

    Next, clear your proxy cache.

     

    Step 2 Reset Proxy Cache
    ===================
    1. Click the "Start" Button, click "All programs", and click "Accessories".
    2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    3. Type "netsh winhttp reset proxy" (without quotes) at the command prompt, and press Enter.

     

    After that, please go to check the issue again.

     

    However, if this issue was not occurred when trying to connect to the internet, please reproduce this issue and capture a screenshot when the error is received.

     

    Please upload the following information to SkyDrive and provide us the link for analyzing. You may check how to use SkyDrive for more information.

     

    Screenshot of the symptom

    ========================

    1. Press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click “Desktop” on the left pane and then click "Save".

     

    If you cannot capture a screenshot, please use digital camera.

     

    Regards,

     

    Sabrina

     

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

     

    • Proposed as answer by Sabrina Shen Wednesday, August 18, 2010 8:31 AM
    • Marked as answer by Sabrina Shen Wednesday, August 18, 2010 8:31 AM
    Wednesday, August 11, 2010 3:17 AM
  • I  tried all the options u said here.

     

    my problem is when i am opening "www.onlinesbi.com" site in my any browser.its not opening.i tried all options..

     

    can u pls tell what to do to solve this problem?

     

    i am attaching screen shot for same..

     

    http://cid-876403ff6eb65c14.photos.live.com/self.aspx/Internet%20Issues/Error%20101.png

     

    pls find the issue and tell me solution..

     

    my internet connection is not using proxy and its having direct connection..

     

    Thanks 

    Ravi Rkch

    • Proposed as answer by Shady Wingman Saturday, October 05, 2013 9:50 AM
    Sunday, May 08, 2011 2:41 PM
  • https://skydrive.live.com/?mkt=en-US&v=FirstRunView#cid=C2DC282D893EE7DB&id=C2DC282D893EE7DB%21104&v=3

    This is a screenshot of the error I get each time I try to access certain websites
    Google , Facebook , Youtube , Twitter and IMDb 

    Hope you could help me :)

    Friday, October 04, 2013 10:37 PM