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video hardware error

    Question

  • Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name:    LiveKernelEvent
    OS Version:    6.0.6002.2.2.0.768.3
    Locale ID:    4105

    Files that help describe the problem (some files may no longer be available)
    WD-20101125-0226.dmp
    sysdata.xml
    Version.txt

     View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode:    117
    BCP1:    FFFFFA800B7C5210
    BCP2:    FFFFFA6002614480
    BCP3:    0000000000000000
    BCP4:    0000000000000000
    OS Version:    6_0_6002
    Service Pack:    2_0
    Product:    768_1
    Server information:    a32e35c6-458b-41bc-8f7b-9affdb4ca07f
    Tuesday, November 30, 2010 1:00 AM

Answers

  • Hi,

    Thanks for posting!

    When did this issue begin to occur? After certain software\hardware change?

    How does it occur? When playing videoes, upon startup or idle?

    If a system restore did not help, go to device manager and roll back the vedio card driver to check the result.

    Have you installed Stereoscopic 3D Driver?

    1.      It’s actually a know issue with that NVDIA card and windows Vista with 3d games, try the below steps:

    Start Button>Control Panel>Programs and Features>NVIDIA Stereoscopic 3D Driver>Uninstall

    If this doesn't help then uninstall all the NVIDIA drivers in Programs and Features and install the Beta 195.39 driver from the below link: http://www.nvidia.com/object/win7_winvista_32bit_195.39_beta.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    After you install the beta driver>reboot>go back to Control Panel>Programs and Features>NVIDIA Stereoscopic 3D Driver and uninstall it.

    The Stereoscopic 3D driver is only needed if you are using the NVIDIA 3d Glasses.

    2.      It might be even issue with RAM: try removing additional RAM

    Run Windows Memory Diagnostic tool and check for the errors. Steps to follow

    (a)   Click on Start, in the search box type in Windows Memory Diagnostic

    (b)   Click on Restart now and check for errors

    Link: http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer

    Refer the below link for  reference:

    DirectDraw or Direct3D option is unavailable: http://support.microsoft.com/kb/191660

    Improve your computer's gaming performance: http://support.microsoft.com/kb/815069

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, December 3, 2010 3:57 AM
    Moderator

All replies

  • first,i suggest a system resore.
    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Wednesday, December 1, 2010 6:39 AM
  • Hi,

    Thanks for posting!

    When did this issue begin to occur? After certain software\hardware change?

    How does it occur? When playing videoes, upon startup or idle?

    If a system restore did not help, go to device manager and roll back the vedio card driver to check the result.

    Have you installed Stereoscopic 3D Driver?

    1.      It’s actually a know issue with that NVDIA card and windows Vista with 3d games, try the below steps:

    Start Button>Control Panel>Programs and Features>NVIDIA Stereoscopic 3D Driver>Uninstall

    If this doesn't help then uninstall all the NVIDIA drivers in Programs and Features and install the Beta 195.39 driver from the below link: http://www.nvidia.com/object/win7_winvista_32bit_195.39_beta.html

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    After you install the beta driver>reboot>go back to Control Panel>Programs and Features>NVIDIA Stereoscopic 3D Driver and uninstall it.

    The Stereoscopic 3D driver is only needed if you are using the NVIDIA 3d Glasses.

    2.      It might be even issue with RAM: try removing additional RAM

    Run Windows Memory Diagnostic tool and check for the errors. Steps to follow

    (a)   Click on Start, in the search box type in Windows Memory Diagnostic

    (b)   Click on Restart now and check for errors

    Link: http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer

    Refer the below link for  reference:

    DirectDraw or Direct3D option is unavailable: http://support.microsoft.com/kb/191660

    Improve your computer's gaming performance: http://support.microsoft.com/kb/815069

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, December 3, 2010 3:57 AM
    Moderator