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Cannot install HP Printer software - security issue

    Question

  • This is an odd one, I am trying to install the printer software for my Wireless HP printer (its fine with my XP PC and laptop) - the install throws a wobbly and says it cannot be installed as "run as" - must be installed as an Administrator - even though the username I use is in the Administrators group.
    If I then try to "logon as a different user" with the intention of logging in as "Administrator", it always has my loginname in the login window and no sign of any place I can enter Administrator.
    This is probably a simple lack of understanding on my part of the Vista/W7 interface.

    Can someone please enlighten me so I can get my printer installed? 
    ta,  Brian.
    Monday, November 09, 2009 10:16 AM

Answers

  • Right click on the install file and Select "Run as administrator".
    • Proposed as answer by Vivian Xing Tuesday, November 10, 2009 6:36 AM
    • Marked as answer by Briser Wednesday, November 11, 2009 10:39 PM
    Monday, November 09, 2009 11:37 PM

All replies

  • Right click on the install file and Select "Run as administrator".
    • Proposed as answer by Vivian Xing Tuesday, November 10, 2009 6:36 AM
    • Marked as answer by Briser Wednesday, November 11, 2009 10:39 PM
    Monday, November 09, 2009 11:37 PM
  • Hi,

     

    I would like to know the model of this printer.

     

    I suggest going to HP site and download a Windows 7 compatible driver for it.

     

    If the issue persists, try Lead3's suggestion.

     

    If it does not work, try installing the driver as below:

     

    Step 1: Enable built-in admin account

    ==============

    1. Click Start, click "All Programs", please find and open "Accessories" folder.

    2. Right-click on "Command Prompt" item and select "Run as administrator".

    3. Type the following command line in to the coming window.

     

    net user administrator /active:yes

     

    Note: There is a space between "Administrator" and "/active:yes".

     

    4. Log off and log on the Administrator account.

     

    Step 2: Install program under compatibility mode & Administrator level

    =================

    1. Right click on the installation file (setup.exe) and click Properties.

    2. Click on the Compatibility tab.

    3. Select “Run this program in compatibility mode for.”

    4. Choose Windows Vista (Service Pack 2) from the drop down list.

    5. Select “Run this program as an administrator” option under the Privilege Level topic.

    6. Click Apply, click OK.

     

    Right click on the setup file and choose Run as administrator to install it again.

     

    If the issue persists, you can collect Screenshot of the error and upload it to the http://skydrive.live.com/ using your Live ID and I will check it:

     

    Screenshot

    ========

    1. If the error message appears, press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click Desktop on the left pane and then click "Save".


    Vivian Xing - MSFT
    Tuesday, November 10, 2009 6:39 AM
  • Thanks for replying.
    Will give it a go tonight along with the W7 compatibility fix I downloaded from HP.
    Its a Photosmart C4580 All-in-One Printer.

    I did not know Administrator was disabled...   that could explain a lot and I think it could be the key here.

    As for "run as", the message clearly said the software could not install using "run as" but you never know.....
    Tuesday, November 10, 2009 8:47 AM
  • Thanks Lead3, it worked fine with this straight-forward su.

     - strangely though, trying a run as /user:administrator d:\setup.exe from a command prompt failed with a 1327 error and trying a net user administrator /active:yes caused a syetm error 5 access is denied error /o:  not very consistent security system?

    but as I said, problem now overcome.

    Brian.
    Wednesday, November 11, 2009 10:45 PM
  • Hi Brian,

    I am glad to hear that the printer driver was installed.

    If you will run the command in the futher, make sure that you right-click on "Command Prompt" item and select "Run as administrator".


    Vivian Xing - MSFT
    Thursday, November 12, 2009 2:39 AM
  • OK Vivian, will give that a try out of curiosity - will that make administrator become available to login with?
    Thursday, November 12, 2009 8:46 AM
  • No Briser, it will make any command you issue at that command prompt be run with administrator privileges.
    The problem you had before are likely caused by running them as a normal user.  You only have the "Administrator" flag when you ask for it, which is a very good security precaution.
    Do not meddle in the affairs of dragons, for you are crunchy and good with ketchup!
    Thursday, November 12, 2009 9:05 AM
  • If it says can not install 'run as' you would have to first disable UAC, second install the driver and finally re-enable UAC.
    Thursday, November 12, 2009 8:26 PM
  • No Briser, it will make any command you issue at that command prompt be run with administrator privileges.
    The problem you had before are likely caused by running them as a normal user.  You only have the "Administrator" flag when you ask for it, which is a very good security precaution.
    Do not meddle in the affairs of dragons, for you are crunchy and good with ketchup!

    Actually it did exactly as I was hoping, I was able to run the command to make Administrator active and now I can switch user and Administrator appears for me to login with. 
    Friday, November 13, 2009 9:40 AM