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Win 7 BSOD on startup RRS feed

  • Question

  • Hello,

    I'm having a BSOD on startup issue. The BSOD happensafter I enter my win login password. The desktop shows for a second then the BSOD hits. I'm computer literate so I loaded up google on my laptop and searched for an answer.

    I booted to safe mode and disabled all drivers that I could. To make a long story short the problem is with my Network drivers. I downloaded and updated the driver for my Realtek controller. This seemed to work, until I activated the Microsoft Teredo Tunneling adapter. I had disabled this as well as my other network drivers. Once the Teredo was active it went straight to BSOD. I then uninstalled the Teredo and I've not had a BSOD since (This was about 2 hours ago). The problem now is my connectivity is very slow and my browsers aren't fully loading web pages. I've added the minidumps to a zip on my Skydrive, located at the link below. If any more info is needed please ask.

    Any help would be greatly appreciated!

     

    ASUSTek Computer Inc.

    Intel(R) Core i7 CPU 920@2.67GHz 2.67GHz

    9.00 GB RAM

    Windows 7 Home Premium 64 Bit OS

    http://cid-05d7022e90f3cb75.office.live.com/self.aspx/.Documents/minidump-1.zip

    **EDIT** The url to my minidump was incorrect. Fixed!

    Wednesday, December 22, 2010 7:40 PM

Answers

  • Ok, here's what I did,

    I removed all but 1 RAM module, same results. I removed the remaining module and tried 3 others, same results. So I put all RAM mods back in and decided to boot to BIOS and disable my onboard Network card. The computer booted into both safe and normal mode (it was still running very slow). I plugged in my USB to ethernet adapter to try that and it BSOD'd again.

     

    On another note, my daughter, apparently thinking she hadn't done enough damage, downloaded the same MP3 zipped/exe file to my old machine. Now it has the same exact problem....

     

    Thinking of going Linux..........

    Hi,

     

    I suspect the issue is caused by viruses. I suggest scanning for virus to check the result.

     

    Online Safety Scanner

    http://onecare.live.com/site/en-us/default.htm

     

    Microsoft Security Essentials

    http://www.microsoft.com/security_essentials/

     

    If any virus is found and cannot be removed, we can contact PCSafety phone support. For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338).

     

    Regards,

    Simida

     

    • Marked as answer by Vivian Xing Tuesday, January 4, 2011 9:30 AM
    Friday, December 24, 2010 8:50 AM
    Moderator
  • Please download this rescue CD:

    http://www.avira.com/en/support-download-avira-antivir-rescue-system

    and scan your Windows.


    But I give you the advice to backup all data (scan the data first for malware) and install your Windows again.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Vivian Xing Tuesday, January 4, 2011 9:30 AM
    Friday, December 24, 2010 3:22 PM

All replies

  • Hi David,

    you get different crashes:

    IRQL_NOT_LESS_OR_EQUAL (a) - An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high.

    STACK_TEXT: 
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch+0x69
    nt!KiPageFault+0x260
    nt!KiInsertQueueApc+0x1e9
    nt!KeInsertQueueApc+0x80
    nt!IopfCompleteRequest+0xbdb
    ataport !IdeCompleteScsiIrp+0x62
    ataport !IdeCommonCrbCompletion+0x5a

    KMODE_EXCEPTION_NOT_HANDLED (1e) - This is a very common bugcheck. 

    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - access violation

    STACK_TEXT: 
    fffff880`09cd38d8 fffff800`030fda39 : 00000000`0000001e ffffffff`c0000005 fffff800`030c7cd8 00000000`00000000 : nt!KeBugCheckEx
    fffff880`09cd38e0 fffff800`030c2d82 : fffff880`09cd40a8 415e415f`4120c483 fffff880`09cd4150 00000000`00000000 : nt!KiDispatchException+0x1b9
    fffff880`09cd3f70 fffff800`030c168a : 00000000`0000000f fffff880`00c77c74 fffffa80`087001e0 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`09cd4150 fffff800`030c7cd8 : fffffa80`078546a8 00000000`00000000 00000000`00000000 fffffa80`078546a8 : nt!KiGeneralProtectionFault+0x10a
    fffff880`09cd42e0 fffff800`0313ef74 : fffffa80`08e9c010 fffff880`09cd4490 00000000`00000000 00000000`00000000 : nt!KiTryUnwaitThread+0x28
    fffff880`09cd4340 fffff800`030a00c7 : ffd05b0a`e8ce8b48 fffff800`030c99a2 fffff800`0323de00 fffffa80`00000000 : nt! ?? ::FNODOBFM::`string'+0x3ca30
    fffff880`09cd4410 fffff800`030a0487 : fffffa80`0a5f4b60 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
    fffff880`09cd4490 fffff800`030da4f0 : fffffa80`078531a0 fffffa80`0a28a060 fffffa80`0a28a168 fffffa80`0a28a168 : nt!KiApcInterrupt+0xd7
    fffff880`09cd4620 fffff800`033c4864 : fffffa80`00000000 fffff8a0`00000001 00000000`01000000 fffff8a0`09c31600 : nt!KeReleaseSemaphore+0x280
    fffff880`09cd46a0 fffff880`09cd4728 : fffff880`09cd4728 0050a000`00000100 00000000`00000000 00000000`00000000 : nt!AlpcpCompleteDispatchMessage+0x9a4
    fffff880`09cd4730 fffff880`09cd4728 : 0050a000`00000100 00000000`00000000 00000000`00000000 00000000`00010000 : 0xfffff880`09cd4728
    fffff880`09cd4738 0050a000`00000100 : 00000000`00000000 00000000`00000000 00000000`00010000 fffff880`09cd4948 : 0xfffff880`09cd4728
    fffff880`09cd4740 00000000`00000000 : 00000000`00000000 00000000`00010000 fffff880`09cd4948 fffff880`09cd48b0 : 0x50a000`00000100

    I can't see the driver.

    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this
    bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs.

    STACK_TEXT: 
    fffff880`090f2ad8 fffff800`03078ca9 : 00000000`00000001 00000000`7755012a 00000000`00000000 00000000`ffff0000 : nt!KeBugCheckEx
    fffff880`090f2ae0 fffff800`03078be0 : 00000000`00000008 00000000`00000001 fffffa80`09596b60 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`090f2c20 00000000`7755012a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`0441f298 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7755012a

    I can't see the driver again. Because the first crash was caused by the IDE driver, it maybe a HDD issue.

    Check the HDD/cables.

    Also update some older drivers:

    adfs.SYS     Thu Jun 26 22:52:37 2008 (48640195)

    SaiBus.sys   Fri Sep 11 14:37:37 2009 (4AAA4491)
    SaiK8020.sys Fri Sep 11 14:37:31 2009 (4AAA448B)
    SaiMini.sys  Fri Sep 11 14:37:37 2009

    Maybe one of this drivers was the cause. If you stil get crashes, configure your Windows to generate a kerneldump and upload the new dump.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, December 22, 2010 11:43 PM
  • Thank you for the help André, but as of this morning I cannot even get it to boot into safe mode (it blue screens). I turned it off and did some errands. I came home and tried to start it up, now the monitors won't initialize nor does my keyboard light up at all. The fans wind up and I get nothing. This is beyond me, so time to take it to the place I bought it.

     

    Thanks again.

    Thursday, December 23, 2010 5:12 PM
  • Remove all RAN modules except of 1 module. Remove all unneeded drives. Are you now able to boot? If yes, make a RAM check fr all modules and check your HDD for errors.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, December 23, 2010 7:57 PM
  • Some more info: 

    Found out my daughter downloaded a MP3 file that was in a zip file, then when unzipped it's an exe file that she executed. She told me that right after she did that the comp restarted and that the ensuing reboot was the first BSOD. I still am unable to get into safe mode, I'm going to try your latest suggestion now, Andre. Will update soon.

     

    Thanks again for the help!

    Thursday, December 23, 2010 9:54 PM
  • Ok, here's what I did,

    I removed all but 1 RAM module, same results. I removed the remaining module and tried 3 others, same results. So I put all RAM mods back in and decided to boot to BIOS and disable my onboard Network card. The computer booted into both safe and normal mode (it was still running very slow). I plugged in my USB to ethernet adapter to try that and it BSOD'd again.

     

    On another note, my daughter, apparently thinking she hadn't done enough damage, downloaded the same MP3 zipped/exe file to my old machine. Now it has the same exact problem....

     

    Thinking of going Linux..........

    Thursday, December 23, 2010 11:30 PM
  • Ok, here's what I did,

    I removed all but 1 RAM module, same results. I removed the remaining module and tried 3 others, same results. So I put all RAM mods back in and decided to boot to BIOS and disable my onboard Network card. The computer booted into both safe and normal mode (it was still running very slow). I plugged in my USB to ethernet adapter to try that and it BSOD'd again.

     

    On another note, my daughter, apparently thinking she hadn't done enough damage, downloaded the same MP3 zipped/exe file to my old machine. Now it has the same exact problem....

     

    Thinking of going Linux..........

    Hi,

     

    I suspect the issue is caused by viruses. I suggest scanning for virus to check the result.

     

    Online Safety Scanner

    http://onecare.live.com/site/en-us/default.htm

     

    Microsoft Security Essentials

    http://www.microsoft.com/security_essentials/

     

    If any virus is found and cannot be removed, we can contact PCSafety phone support. For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338).

     

    Regards,

    Simida

     

    • Marked as answer by Vivian Xing Tuesday, January 4, 2011 9:30 AM
    Friday, December 24, 2010 8:50 AM
    Moderator
  • Please download this rescue CD:

    http://www.avira.com/en/support-download-avira-antivir-rescue-system

    and scan your Windows.


    But I give you the advice to backup all data (scan the data first for malware) and install your Windows again.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Vivian Xing Tuesday, January 4, 2011 9:30 AM
    Friday, December 24, 2010 3:22 PM
  • I'm going to try these suggestions, but wanted to give a big THANKS! to all :-)

     

    Happy Holidays!

    Friday, December 24, 2010 5:41 PM
  • Hi,

     

    I am currently standing by for an update from you and would like to know how things are going. If you have any feedback regarding the issue, please don't hesitate to let us know.

     

    Regards,

    Simida


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, December 29, 2010 8:25 AM
    Moderator