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Windows Update not working - error 80072f78 RRS feed

  • Question

  • Hi ,

    My problem is windows update  failing with error code 80072f78.

    My environment is Vista/Home Basic/SP2   x/86 32-bit, IE  -version 9.0.8112.16421.

    I connect to Internet via a 3G wireless connection directly, without proxy.

    following is an extract from Windows ReportingEvents.log file.

    {9CD803A5-E5EC-441B-9073-3E1150738434} 2013-05-14 17:58:19:571+0530 1 149 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software Synchronization Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
    {632B3912-F279-4D90-A37D-E774802FD4F9} 2013-05-14 19:14:13:220+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
    {A67071F4-7697-4CDC-89EA-2611898B7755} 2013-05-14 19:23:01:718+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
    {A74033F8-B5AB-4527-B088-2D07BCE39533} 2013-05-15 07:11:43:696+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
    {C038B358-56FB-409C-A4EE-061DB664863F} 2013-05-15 09:23:49:860+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
    {51DCF943-BCA4-46EF-BC42-22AE43D18A55} 2013-05-15 11:45:26:942+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
    {59790058-8E27-45BB-B347-02A86943AE32} 2013-05-15 17:38:36:882+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
    {DDAA569D-6A3A-4B0A-9C9A-52F15567A94C} 2013-05-16 07:14:18:368+0530 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
    {DF0D8877-C794-4BA3-96AF-06CC5A9A93CC} 2013-05-16 08:00:04:673+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
    {0B6C5044-23B9-4EAA-902F-FABD422DA326} 2013-05-16 09:40:30:977+0530 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
    {05974FCA-1976-4C99-90F2-7F60C10ADB48} 2013-05-16 10:07:38:582+0530 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
    {94405F4C-5A00-41E8-A17F-31CABF6113F6} 2013-05-16 10:27:25:571+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
    {041CEB62-2783-4E88-9243-741B2AF8A8E7} 2013-05-16 10:46:34:075+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.

     So my problem seems to relate to Windows Update clients inability to connect to Windows Update service.

    Does anybody know the cause of this situation and how to correct it?

    Prior to posting this entry, I have tried various suggetions given in Windows Community site, including auto tool Mr.Fixit, without success.

    Any help is appreciated.

    Senaka Devinda



    Thursday, May 16, 2013 1:18 PM

All replies

  • Please check your Firewall i was struggling with this error as per Microsoft KB internet connection fluctuates which cause this error, i was having cyberoam and a rule which DENY traffic from BITS. i enabled all user workstations are Updating......if you do not have fire wall then check AV and flush your softwaredistribution folder in C:\windows\..

    Net stop Bits

    net stop wuauserv

    then deleted all folders in "Softwaredistribution" then run the following commands

    netsh winsock reset catalog

    netsh int ipv4 reset reset.log

    netsh int ipv6 reset reset.log

    net start bits

    net start wuaserv

    reboot.. should work


    RaSa

    • Proposed as answer by Syed_Rabbani Thursday, May 21, 2015 3:05 AM
    Thursday, May 21, 2015 3:05 AM