none
PPTP VPN Missing Device RRS feed

  • Question

  • Hello,

    since the October updaye I have the problem that my PPTP VPN does not work anymore.

    I already tried to fix this problem with devcon.exe.

    The problem is that the VPN simply does not work. At the adapter menu is sys

    • Not available: Device missing (in dutch: Niet beschikbaar: apparaat ontbreekt)
    • The popup sys: there is an unexpected error

    What can I do more?

    Thanks in advance.

    Regards Martijn 

    Thursday, November 1, 2018 7:42 PM

All replies

  • Hi,

    What is the error message in the Event viewer?

    Have you tied to change the properties of VPN connection or even recreated VPN connection?

    Recently, many community members have encountered the same problems as you after installing Windows 10 October Update.

    We will report this issue to Microsoft as soon as possible.

    If we have any updates or any thoughts about this issue, we will keep you posted as soon as possible.

    Best regards,

    Travis


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, November 2, 2018 6:51 AM
    Moderator
  • Below you'll find the message in the event viewer.

    It's in Dutch. Sorry.

    **************************************

    Logboeknaam:   System
    Bron:          Service Control Manager
    Datum:         2-11-2018 10:46:55
    Gebeurtenis-id:7001
    Taakcategorie: Geen
    Niveau:        Fout
    Trefwoorden:   Klassiek
    Gebruiker:     n.v.t.
    Computer:      NB-QU12.QS.local
    Beschrijving:
    De Remote Access Connection Manager-service is afhankelijk van de DNS Client-service, die vanwege de volgende fout niet kan worden gestart: 
    Kan de service niet starten omdat deze is uitgeschakeld of omdat het geen ingeschakelde apparaten met zich heeft verbonden.
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7001</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2018-11-02T09:46:55.505476000Z" />
        <EventRecordID>12460</EventRecordID>
        <Correlation />
        <Execution ProcessID="796" ThreadID="5072" />
        <Channel>System</Channel>
        <Computer>NB-QU12.QS.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Remote Access Connection Manager</Data>
        <Data Name="param2">DNS Client</Data>
        <Data Name="param3">%%1058</Data>
        <Binary>5200610073004D0061006E000000</Binary>
      </EventData>
    </Event>

    Friday, November 2, 2018 9:50 AM
  • Anyway I can't open the properties of the VPN.

    If I try to do so it gives this message:

    • The popup says: there is an unexpected error

    Thanks again.

    I hope microsoft comes with an solution?

    Friday, November 2, 2018 9:51 AM
  • Hi,

    This problem may occur if some registry settings are damaged. The damaged registry settings may prevent you from viewing the properties of the network connection in the Network Connections folder.

    Please refer to the link below:

    https://support.microsoft.com/en-sg/help/824923/error-message-when-you-open-the-properties-of-a-network-connection-an   

    Best regards,

    Travis


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, November 5, 2018 9:04 AM
    Moderator
  • Hi,

    Just checking in to see if the information provided was helpful.

    Please let us know if you would like further assistance.

    Best Regards,

    Travis


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Saturday, November 10, 2018 11:50 PM
    Moderator
  • Hi,

    Still not any succes. I saw today that microsoft released the october update again.

    I was hoping it could fix some things..

    Can it help if I go to the recovery of windows?

    Thanks again.

    Tuesday, December 18, 2018 2:20 PM
  • Hi,

    Yes, you can recovery your system until Windows Update fixes the issue.

    If we have any updates or any thoughts about this issue, we will keep you posted as soon as possible. 

    Best regards,

    Travis


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, December 19, 2018 7:35 AM
    Moderator