Internet Explorer 11 Loads but does not work


  • Hi,

    I am using windows 7 64  upgraded from vista 32  on an HP,

    IE will open, some drop down items seem available  but I cannot type or click on anything that drops down

    There is no restore version available  & when I try to download and install ie 11 it say it is an older copy and is blocked

    Saturday, December 14, 2013 10:14 PM


All replies

  • Hi

    open 'internet options' via control panel and confirm all my extensions are disabled. Or you can simply go to ie setting advance and 'restore advanced settings' and reboot

    • Edited by britishdhez Tuesday, December 17, 2013 3:38 AM
    Tuesday, December 17, 2013 3:37 AM
  • Hi,

    Did the issue occur recently or always like that?

    If recently, you can run system restore to a point when everything works fine.

    Start>type system restore in the search box>click system restore and then follow steps in the wizard to choose a restore point and restore your computer.

    If not, please keep trying the following methods.

    Firstly try using the Internet Explorer Performance troubleshooter.

    Control Panel>Action Center>Troubleshooting>Programs>Internet Explorer Performance.

    Or we can test in inprivate mode: Run -> iexplore.exe –private

    Otherwise, try the methods in the article below.

    What to do when Internet Explorer stops working

    If the issue persists, please Collect the information in event log then upload to SkyDrive and post a link here.

    Open Event Viewer

    Hope this helps,

    Ada Liu
    TechNet Community Support

    Tuesday, December 17, 2013 5:07 AM