Windows 8 Mail App & Exchange ActiveSync Problems


  • I have a Surface tablet running Windows RT and cannot get the Mail App to sync with our Exchange 2007 SP 2 mail server.  The only way it will ever sync is if we check "Allow Non-Provisionable Devices".  We do not have any unsupported features turned on.  It continues to give the message that mail cannot sync because "This PC cannot support the security policies required by the Exchange instance".  Here is what is currently turned on:

    Allow Non-Provisionable Devices = unchecked

    Windows File Shares = checked

    Windows SharePoint Services = checked

    Require Password = checked

    Require Alphanumeric password = unchecked

    Enable password recovery = checked

    Require encryption on device = checked

    Require encryption on storage card = unchecked

    Allow simple password = checked

    Number of failed attempts allowed = 10

    Minimum password length = 6

    Time without user input before password must be re-entered = unchecked

    Password expiration = unchecked

    Enforce password history = 5

    Can anyone assist with this?

    Thursday, December 13, 2012 2:49 PM

All replies

  • This could be "enforce password on device" settings on Exchange. I don't have surface, but security settings.

    Bob Lin, MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on

    How to Setup Windows, Network, VPN & Remote Access on

    Friday, December 14, 2012 2:13 AM
  • What about the "enforce password on device" would it not like?
    Thursday, December 20, 2012 12:37 AM
  • "enforce password on device" is Exchange security settings. After enabling it, the smartphone needs to enter the password or code to sync. I don't have Surface to test, but you can check the Surface security settings to enable lock password. Or this link may help:

    Android ActiveSync Issue on Exchange - Resolution with screenshots

    Case 4: It could be MS Exchange policies that “Enforce password on device”.
    Please follow this article to modify the password policy: How to enable Allow ...

    Bob Lin, MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on

    How to Setup Windows, Network, VPN & Remote Access on

    Thursday, December 20, 2012 5:22 AM
  • Are you referring to allow non provisionable devices setting?  If so, our exchange admin will not check that box in the settings due to security concerns and the fact that no other devices require it.
    Thursday, December 20, 2012 7:27 PM
  • So good of these methods or thoughts about the security of Windows 8 password, especailly about password reset in Windows 8. I have updated my Windows system to Windows 8 last week. I think I must choose a safe password from this article.  And according these maybe I will not forget my password. If so I can also use the software SmartKey Windows Password Recovery, which I used before when my system is Windows 7) to crack my computer, or use the method that the article said.

    Thursday, January 10, 2013 2:23 AM