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Error 80073701 while installing SP1 on Windows 7 Pro 64bit

    Question

  • I have tried repeatedly to get this update installed.   I have installed it on three other machines in our office. This update will not install on my pc.   I have uninstalled SQL Server Express and other advanced programs that I thought might be causing the problems.   I have run the SFC command 5-8 times and run the Update Readiness tool 3-5 times. I have done clean boots, safe boots, Selective Boots.  I have run the manual file as administrator, I have run the DVD, I have tried automatic updates.    I have renamed and created a new update folder. So far, I have had 18 attempts visible in my history back to 2-24, 2011.  Nothing is working. I thought it might be because my pc was express upgraded to Pro from Home Premium (I think), however, so were the other three computers in the office.  Any help would be great!

    Tuesday, March 01, 2011 6:41 PM

All replies


  • Download and install the System Update Readiness Tool for Windows 7 and check if all is okay or not.


    Download and run the tool, it will say that it's "installing"...it's actually running the readiness scan at this time so you should let the installation run to completion. The KB article says it will appear to hang at 60% completion and I've observed this as well. Just be patient and let it finish. After the "installation" is completed, try to download and install SP1.


    If this does not solve your problem, please reset windows update components.




    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

     

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    Tuesday, March 01, 2011 7:23 PM
  • I have already run both programs multiple times.  Still having the problem.  The SFC Scan had found problems, but said it was repaired. I have re run them all and still no improvement.  The FixIt program failed to fix it either, and the System Update Readiness Tool had been run multiple times. Run again and no improvement.
    Wednesday, March 02, 2011 1:08 AM
  • Hi,

    to see the cause of Windows 7 update failures, we must look for error messages in the file CBS.log.

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf and the file "C:\Windows\winsxs\poqexec.log " to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, March 02, 2011 1:29 PM
  • Hi,

     

    From log CBS log, I notice you have some strange files in C:\Windows\Servicing\SQM folder. I suggest emptying this folder. Also perform a Clean Boot to install Windows 7 SP1 again.

     

    If the issue persists, you could install Windows 7 Service Pack 1 manually.

     

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=C3202CE6-4056-4059-8A1B-3A9B77CDFDDA

     

    Note: Just need to download the .iso file and KB976932. After that, boot in Safe Mode and run KB976932.

     

    Regards,

    Niki

     

     


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, March 04, 2011 8:44 AM
    Moderator
  • Hi,

    I have the same problem... I am adding the link here too, and crossing my fingers for your reply!

    http://cid-4b007910f9df71d3.skydrive.live.com/redir.aspx?resid=4B007910F9DF71D3!106

    Thanks a lot for your help!

    Monday, March 07, 2011 10:49 PM
  • http://cid-b547d0c44e7955d9.skydrive.live.com/redir.aspx?resid=B547D0C44E7955D9!148

    2011-03-01 18:20:26, Error                 CSI    00000049 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #379065# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-Branding-HomePremium-Deployment , Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [107]"Microsoft-Windows-Branding-HomePremium-Client-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.BHPC Namespace", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
    2011-03-01 18:20:26, Info                  CBS    Failed to pin deployment while resolving Update: BHPC Namespace from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]


    the upgrade to Professional removes the Home Premium Branding files (Bitmaps with the Home Premium Logo), but the Sp1 wants it.

    Can you reinstall the Home Premium, install the Sp1 and than run the AnyTime upgrade to Pro? I never used a AnyTime upgrade, so I'm not the expert in this.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 07, 2011 11:13 PM
  • Hi,

    I have the same problem... I am adding the link here too, and crossing my fingers for your reply!

    http://cid-4b007910f9df71d3.skydrive.live.com/redir.aspx?resid=4B007910F9DF71D3!106

    Thanks a lot for your help!

    2011-03-07 19:22:49, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514, Update: INF_netrndis , PinDeployment: amd64_netrndis.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_fr-fr _5779dd43d35fd44d
    2011-03-07 19:22:49, Error                 CSI    000001af@2011/3/7:18:22:49.040 (F) d:\w7rtm\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
    [gle=0x80004005]


    You miss files from the French MUI. Do you need all the installed MUIs?

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 07, 2011 11:17 PM
  • That was what I was getting as well; however, it worked on the other three computers here in the office. What would cause mine specifically to fail?

    Monday, March 07, 2011 11:17 PM
  • That was what I was getting as well; however, it worked on the other three computers here in the office. What would cause mine specifically to fail?


    sorry, I can't answer this. I have no idea.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 07, 2011 11:25 PM
  • Hi,

    I have the same problem... I am adding the link here too, and crossing my fingers for your reply!

    http://cid-4b007910f9df71d3.skydrive.live.com/redir.aspx?resid=4B007910F9DF71D3!106

    Thanks a lot for your help!

    2011-03-07 19:22:49, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514, Update: INF_netrndis , PinDeployment: amd64_netrndis.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_fr-fr _5779dd43d35fd44d
    2011-03-07 19:22:49, Error                 CSI    000001af@2011/3/7:18:22:49.040 (F) d:\w7rtm\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
    [gle=0x80004005]


    You miss files from the French MUI. Do you need all the installed MUIs?

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

    Hi Andre,

    Sorry, but my technical knowledge here is not so great. If you mean whether I need it for anything with French, then no. I got everything in english here... If these files are necessary for any french issue, I really dont mind getting rid of it so I could get the updates running again...

    Thanks for your quick reply,

     

    Guy

    Tuesday, March 08, 2011 7:53 PM
  • I got everything in english here...
    have you installed MUI packs on WindowsUpdate?

    Run "C:\Windows\System32\lpksetup.exe" and look if you have the French MUI installed. If yes, remove it.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Tuesday, March 08, 2011 8:15 PM
  • have you installed MUI packs on WindowsUpdate?
    Run "C:\Windows\System32\lpksetup.exe" and look if you have the French MUI installed. If yes, remove it.

    I just removed it and restarted my computer. Then, I tried to install the SP1 again, but I get the same error...
    Wednesday, March 09, 2011 7:20 PM
  • Run sfc /scannow and the  System Update Readiness Tool . If the Sp1 still fails to install, please upload, the newest logs.
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 09, 2011 7:29 PM
  • Run sfc /scannow and the  System Update Readiness Tool . If the Sp1 still fails to install, please upload, the newest logs.
    sorry for the dum question but... what is the sfc / scannow and how do i run it...?
    Wednesday, March 09, 2011 7:45 PM
  • start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

    sfc.exe /scannow

    best regards
    André

    [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token
    [2] http://support.microsoft.com/kb/929833

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 09, 2011 8:14 PM
  • Hi. I have the same problem, as while i try to install the SP1 for Win7 i get the 80073701 error. I've already tried with the Windows Update Readiness Tool and with Fix It, but nothing. Some day ago i tried with the manual installation, but still nothing.

    (OS: Windows 7 professional 64-bit)

    CBS logs:

    http://cid-2a2d9d1012c602d3.office.live.com/embedicon.aspx/.Public/Requested%20files

    If someone can help me it would be great :)

    Sunday, March 13, 2011 7:22 PM
  • create your own topic, please. this avoids confusions.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Sunday, March 13, 2011 8:26 PM
  • I also have this problem. Please Help!
    I got the error 80073701 while trying to install it on my Win7 Ultimate 64-bit.

    Then I was told by MS to do an upgrade install, but I did a clean install instead, knowing that would be my best bet, and then after the clean install when I tried to install SP1 once again I got an error 800B0100, then I installed System Update Readiness Tool and then I got the error once more 80073701.

    So I reinstalled windows and it didn't help.. What to do!?

     

    Saturday, March 26, 2011 6:49 AM
  • create your own topic and provide the logs.
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Saturday, March 26, 2011 1:11 PM
  • You didn't tell Gantic that when he took over my thread...so why so demanding now?

    MS support failed miserably at providing any support on this issue, so here’s what I had to do, I did a repair install with a Windows 7 Pro disk I borrowed, then I had to re-register via phone, who knows how it’s registered now, but it worked.   Then I was able to install SP1.  

     Based on articles I found after I had mine done, I am guessing/believe you need to:

    1.     Back up your data

    2.     Record your anytime upgrade CD key

    3.     restore your computer to factory state

    4.     Re-do anytime upgrade with the CD key they gave you the first time you upgraded.  

    5.     I am sure that is the correct way, but I couldn’t take the time to do it here with all of the programs I have to use for work!

    Hope that helps some of you, because personally I have given up on MS Support!

    Tuesday, March 29, 2011 6:12 PM
  • I also have this problem. Please Help!
    I got the error 80073701 while trying to install it on my Win7 Ultimate 64-bit.

    Then I was told by MS to do an upgrade install, but I did a clean install instead, knowing that would be my best bet, and then after the clean install when I tried to install SP1 once again I got an error 800B0100, then I installed System Update Readiness Tool and then I got the error once more 80073701.

    So I reinstalled windows and it didn't help.. What to do!?

     


    I'm in the same boat right now, woking with MS at or just before the upgrade install point but I have to borrow a W7 DVD.  I have read that some were able to install the SP1 after a clean install "only" if "no" other updates were allowed to install first.  If/when I get to that point, that's what I'll be trying.
    Bill
    Saturday, April 09, 2011 2:09 PM
  • Is  there anyone still reading this thread who is willing to look at a problem? I have the same error. SFC runs clean, and I installed the Windows Update Readiness tool and it still fails with the 80073701 error. Are there any other suggestions other than uploading the log files and hoping that someone will look at it?

    Thanks..

    Thursday, March 08, 2012 4:02 AM