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No Internet Access: What is happening? RRS feed

  • Question

  • Facts:

    • Bought a new computer that's got WiFi problems. Two other computers - one also running Windows 7-64bit and another android - got no such issues.
    • The WiFi adapter is: Qualcomm Atheros AR5BWB222 Wireless Network Adapter (driver version: 10.0.0.285)
    • Normal internet browsing does not cause any issue.
    • But when running for example Battle.net manager, that has got a "Peer to Peer" downloader for World of Warcraft or when downloading any other big update that comes through "torrent", then windows 7 network manager reports after 30 secs -5 minutes of downloading that there's suddenly no internet access, though the WiFi adapter is connected to router via excellent strength, and other computers doesn't show any network problem.
    • To temporarily fix the problem either click "disconnect" and then "connect" or run troubleshooter and wait for it to reset the adapter. But it happens again after 30 secs - 5 minutes

    So is this "torrent" for big updates a router or a WiFi adapter problem? Windows Update works okay, but perhaps it is downloading below a problematic limit.

    Monday, October 13, 2014 2:22 PM

Answers

All replies

  • Hi,

    According to your description, it seems that this issue just occur when you download some big file from some specific website, right?

    If yes, I think this might be caused by your bad network or incompatible network driver.

    Move your computer near router to check the result.

    Also I would like to suggest you check and install all available Windows Updates especially update the network driver from its manufacturer's official website.


    Karen Hu
    TechNet Community Support

    Tuesday, October 14, 2014 3:30 AM
    Moderator
  • It was possible to find a torrent manager for the android, so to check it was downloaded and installed. And when downloading a big torrent like 1-2 GByte on the android, it also interrupts network access, though there is still connection to the router. But strangely it interrupts network access for both the Windows 7 computer and its own WiFi on android. 

    The router is placed only about 3 meters from the computers with excellent connection. But there are more computers (others) connected to the same router, and they do not break internet access.

    The routers log looks like this:

    Time	Priority	Code	Message
    2014-10-12 15:39:55	notice	I502.0	Received REG-RSP while in REG-HOLD1 state;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-09 07:40:20	notice	D106.0	DHCP Renew - lease parameters tftp file-bpr01065c353b961214000d modified;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-09 07:40:20	error	D103.0	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-08 05:12:10	critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-08 05:12:09	critical	R06.0	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-08 05:12:09	critical	R03.0	Ranging Request Retries exhausted;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-08 05:12:08	critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-05 21:16:12	critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-04 16:38:05	notice	D106.0	DHCP Renew - lease parameters tftp file-bpr01065c353b961214000d modified;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-04 16:38:05	error	D103.0	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-04 11:36:50	critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;
    2014-10-01 07:43:14	notice	I502.0	Received REG-RSP while in REG-HOLD1 state;CM-MAC=5c:35:3b:96:12:14;CMTS-MAC=00:0f:90:28:14:f4;CM-QOS=1.1;CM-VER=3.0;

    Tuesday, October 14, 2014 8:50 PM
  • does it happen also on wired connection?

    try disabling unchecking the IPV6 on the tcp-ip parameters of the wireless adapter.

    or try disabling ICS

    See link below:

    http://forum.thewindowsclub.com/windows-7-management-support/28389-disable-ics-internet-connection-sharing-windows-7-a.html


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
    IT Stuff Quick Bytes


    • Edited by cguan Thursday, October 16, 2014 3:07 AM edit
    Thursday, October 16, 2014 2:57 AM
  • Disabling ICS is not an option because it is required by the more users on the network.

    Disabling IPv6 did not work. After some minutes windows event viewer displayed this: "Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded."

    - System 

      - Provider 

       [ Name]  Microsoft-Windows-DNS-Client 
       [ Guid]  {1C95126E-7EEA-49A9-A3FE-A378B03DDB4D} 
     
       EventID 1014 
     
       Version 0 
     
       Level 3 
     
       Task 0 
     
       Opcode 0 
     
       Keywords 0x4000000000000000 
     
      - TimeCreated 

       [ SystemTime]  2014-10-17T03:49:15.070503000Z 
     
       EventRecordID 4935 
     
       Correlation 
     
      - Execution 

       [ ProcessID]  1236 
       [ ThreadID]  4464 
     
       Channel System 
     
       Computer PC 
     
      - Security 

       [ UserID]  S-1-5-20 
     

    - EventData 

      QueryName dns.msftncsi.com 
      AddressLength 16 
      Address 020000353E2AE6180000000000000000 
    Friday, October 17, 2014 3:56 AM
  • Other PC connect to this computer for internet?

    try clearing the DNS: ipconfig /flushdns


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
    IT Stuff Quick Bytes

    Friday, October 17, 2014 5:42 AM
  • Network sharing was already off on this computer, internet type is set to public and remote access is disabled.

    ipconfig /flushdns from cmd did not regain internet access. Only disconnecting and connecting again works.

    Friday, October 17, 2014 9:43 AM
  • Hi,

    Like cguan said, did this issue occur when you use wired connection? And have you tried the suggestion which i provided in the previous reply?

    Remember to update the network driver for test.


    Karen Hu
    TechNet Community Support

    Monday, October 20, 2014 10:22 AM
    Moderator
  • It's not possible to use wired, but since other PCs connected wireless to same router does not have the problem, it's probably only this PC's wireless hardware that doesn't work.

    Yes, double checked driver-updates.

    A new bought PC has been installed instead, so unless this new PC with the same internet settings has similar problems, consider this issue solved.

    Wednesday, October 22, 2014 10:16 AM
  • Hi,

    When it's no internet connection, please try to run the network troubleshooter, and view the details to see what's the cause:

    Using the Network troubleshooter in Windows 7

    http://windows.microsoft.com/en-in/windows7/using-the-network-troubleshooter-in-windows-7

    Besides that, try to reset the TCP/IP:

    http://support.microsoft.com/kb/299357


    Karen Hu
    TechNet Community Support

    Friday, October 24, 2014 8:53 AM
    Moderator