Windows 7 logon circle doesnt spin RRS feed

  • Question

  • After I got a blue screen the spinning circle in windows 7 beside welcome never spins. Anyone can help me?

    Friday, August 30, 2013 12:52 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here

    Wanikiya & Dyami--Team Zigzag

    Friday, August 30, 2013 1:03 AM
  • I accidentally CCleaner it because someone said CCleaner would fix it. :( I don't have the dumps anymore.
    • Edited by 35000VR Friday, August 30, 2013 1:13 AM
    Friday, August 30, 2013 1:13 AM
  • Just a FYI in passing...

    Current accepted wisdom with Win 7 is to NOT use a cleaner.

    If you ever think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, or optimized it shouldn't.

    In other words, injudicious use of "Registry cleaners" CAN & does cause problems.

    If you do not have knowledge of the registry, then you would probably be better off leaving it alone, and definitely not placing blind trust in a program to do the job for you.

    Advice offered in good faith. It is your decision to implement same. Dyami & Wanikiya, Team ZigZag.

    Friday, August 30, 2013 1:29 AM
  • I think I know why it Blue screened, when I was playing mirrors edge it was freezing and lagging and i think i ran out of memory but does anyone know how to fix the problem im having?
    Friday, August 30, 2013 1:49 AM
  • Hi,

    Did you try to boot in safe mode?


    Ada Liu

    Friday, August 30, 2013 9:35 AM
  • 35000VR

    Please provide us with your Event Viewer administrative logs by following these steps:

    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post

    Wanikiya & Dyami--Team Zigzag

    Friday, August 30, 2013 4:06 PM