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WindowsUpdate_C1900101" "WindowsUpdate_dt000" Windows 7 Pro to Windows 10 RRS feed

  • Question

  • I have literally done absolutely everything suggested and this machine will not update.  I don't understand as it should NOT be this difficult to complete the update.  I have tweaked and re ran for 3 weeks now.  I am getting really frustrated that this is so difficult.  I have 5 machines updated and 2 with this error.  And 2 of the 5 are identical to the 2 that won't update.  The error messages are USELESS at this point.  I am getting VERY Frustrated with the lack of tools to solve this problem.  I even pulled the two machines off the network and ran the update under local admin and it still gave the same error.  I hate wasting my time and money on this!
    Tuesday, October 29, 2019 5:12 PM

All replies

  • If you would like to upgrade to Windows 10, please check the help article below and see if it could solve the upgrade issue:

    Get help with Windows 10 upgrade and installation errors

    http://windows.microsoft.com/en-us/windows-10/upgrade-install-errors-windows-10

    Run the Windows Update Troubleshooter. Disable Firewall or, any internet security thing before move on. If all fails back up all your important files and  download Windows 10

    Follow the steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation.


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Wednesday, October 30, 2019 2:01 AM
  • The result error code 0xC1900101 indicates that the upgrade failed and there was a rollback.

    Please perform the following steps:

    1) Find a flash drive that you can formt (> or = 8 GB)

    2) Create a bootable Windows 10 iso:

    https://www.microsoft.com/en-us/software-download/windows10
    https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
    https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html


    3) All upgrade attempts should be made with the Windows 10 iso and not with the upgrade assistant

    4) Run through this checklist before the next upgrade attempt:

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    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors


    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    Any of these that have been done in the past week are not necessary to repeat:


    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:

    https://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 

    When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    7) List and uninstall all non-Microsoft firewall software

    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software

    9) Run disk cleanup to clean temporary and system files

    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)

    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

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    To perform an upgrade use the iso and perform an in place upgrade repair:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    a) insert the iso flash drive into any USB port

    b) open file explorer > this PC > identify the iso flash drive > click on it and launch setup.exe

    c) defer windows updates until after a successful upgrade

    d) make sure the computer is in clean boot before attempting an upgrade

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    If the upgrade works you are set.

    If the upgrade fails then run setupdiag:

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

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    Please remember to vote and to mark the replies as answers if they help.
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    Wednesday, October 30, 2019 6:28 AM
  • Hi

    Let us follow some troubleshooting steps and check if that helps:

    Step 1: Disconnect any external devices attached to the device.

    Step 2: If you are using any third-party antivirus software, you may temporarily disable it and check if you can upgrade.

    Step 3: Place the computer in Clean Boot state and upgrade.

    We recommend you place the computer in a clean boot state to determine if other programs are interfering with this application.

    Besides, try using the Windows Update Troubleshooter to fix the problem. It makes sure that your computer is connected to the Internet, checks to see whether your network adapter and Windows Update services are running correctly.

    Windows Update: FAQ

    Once this is done, restart the computer and check if this helps.

    Keep us informed to help you further.

    Have a nice day!

    Best regards

    Kiki Shi


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, October 30, 2019 9:28 AM
  • Hi,

     

    Was your issue solved?

    If the reply helped you, please remember to mark it as an answer.

    If no, please reply and tell us the current situation in order to provide further help.

    Best Regards,

    Kiki Shi


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 31, 2019 6:14 AM
  • The whole reason i wanted to do the update was to NOT have to reinstall all the software on this machine.  I don't want to start from scratch and there is NO reason that this machine should not update.  If I had a specific message then i could solve whatever the issue is but instead it is just a generic same message every time.
    Friday, November 1, 2019 2:39 PM
  • I have not tried using an ISO instead of the assistant.  I will try that now.  All the other things I have already done over and over and over again.

    I will let you know.  thanks.

    Friday, November 1, 2019 2:42 PM
  • This is just the same generic stuff that i have done over and over and over again.  Without specifics these are a waste of time at this point.  But thanks!
    Friday, November 1, 2019 2:42 PM
  • Still working on the one response above today.
    Friday, November 1, 2019 2:43 PM
  • I did all this including disconnecting all drives by C drive.  Also ran fromISO.  Still did not get past the 60% point.  This is very frustrating!  I have never had so much trouble doing an update since the beginning of windows and before that DOS.
    • Edited by Cheryl Dyck Friday, November 1, 2019 10:39 PM
    Friday, November 1, 2019 10:38 PM
  • This did not make any difference, still aborted at the 60% mark  (First_boot - Sysprep_Specialized. Same error as the other 20x 0xC1900101-0x30018.

    If I had specifics why it aborts at that exact point i could fix it. General messages are useless.  All the main stuff I have done over and over and over again.  I am getting tired of the same things and no fixes.

    This is SO frustrating

    Friday, November 1, 2019 10:48 PM
  • That's an error code with more information:  0xC1900101-0x30018

    Choose one computer for the troubleshooting in this thread.

    Please view the post dated Wednesday, October 30, 2019 6:28 AM and indicate which steps were and were not done.  

    And post the results into the thread.

    To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is one file for you to find manually:  dxdiag

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) Make sure that there is no over clocking while troubleshooting.

    11) Read these  links on Windows driver verifier:  (do not use the tool until it is communicated in the thread)

    https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html
    https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

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    Please remember to vote and to mark the replies as answers if they help.
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    Friday, November 1, 2019 11:27 PM
  • I am only trouble shooting one computer.  I have already updated 10 others -- 2 of which are the same as this one.  I will have to do these steps tomorrow.

    Friday, November 1, 2019 11:39 PM
  • From Oct 30 post. 

    USB ISO was created and that was what was used for the update, until it told me not to use it when i do an update.  I don't want to do a fresh install and have to reload everything on this computer if i can help it.

    Checklist:

    1 & 2  All extras removed - except mouse, keyboard and monitor

    3 - 7 -- done -- no errors or repairs; all antivirus/malwaretools etc were uninstalled

    8 - none

    9- Done

    10 -300+ GB free on C: Drive

    11  -- Clean boot done

    12 -- all SATA drives disconnected except for c: drive

    13 - not applicable

    Ran update from USB and error is what i just posted, the same one I have been getting for 3 weeks.

    Reran setupdiag after manually restarting after the freeze at 60%.

    ==================================

    Now this latest I will do tomorrow and then post here.

    Saturday, November 2, 2019 12:24 AM
  • For this error code:  0xC1900101-0x30018

    Plan to stress test drivers.

    Problematic drivers may be updated / rolled back or uninstalled and reinstalled.

    The testing is typically 48 hours and then an additional 36 hours after the last BSOD.

    An upgrade is then performed.

    It may be a successful upgrade.

    If not, Panther logs can be scanned.  This is typically tedious and time consuming so routine steps are performed first.

    A backup plan for upgrade failure is reset save files (reinstall drivers and applications)

    To read more about upgrade failures, logs, troubleshooting steps, and troubleshooting 0xC1900101-0x30018, see this link:

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/resolve-windows-10-upgrade-errors

    Please post:

    1) results of the administrative command prompt command with dxdiag

    2) Results for steps #1 - #10 in the recent post

    3) For windows driver verifier learn the commands to turn off and recover from using the tool.


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    Please remember to vote and to mark the replies as answers if they help.
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    Saturday, November 2, 2019 9:02 AM
  • CMD Prompt results and also the other logs in this shared folder:

    https://www.dropbox.com/sh/3y43a82vdicjj8u/AACD91xc04rNi1Qcp8Kwimq2a?dl=0

    Have not done step 11 or stress test below.

    Saturday, November 2, 2019 4:43 PM
  • Have not done the stress tests yet....

    all logs and information from previous steps uploaded.

    Should I proceed with the stress test or wait??

    Saturday, November 2, 2019 4:47 PM
  • OS Name:                   Microsoft Windows 7 Professional 
    OS Version:                6.1.7601 Service Pack 1 Build 7601

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    1) The logs displayed that the computer had a BSOD on 
      Date: 2019-11-01T14:52:16.900

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    2) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread using a share link

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    3) For startup and system failure: (these should be the settings)

    a) un-check automatically restart

    b) For write debugging information select kernel memory dump

    c) reboot to maintain settings

    https://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

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    4) Allow dxdiag to load for 10 - 15 minutes > post a txt share link into the thread

    https://www.vistax64.com/threads/directx-diagnostic-tool.78545/

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    5) Make sure:

    a) that there is only one page file and that it is located on the windows drive C:

    b) that the box is checked to automatically manage paging size file for all drives

    c) For drive C: the dot is in system managed size

    Current Page File Location(s):     

    C:\pagefile.sys
    E:\pagefile.sys

    https://www.vistax64.com/threads/virtual-memory-paging-file-change.132201/

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    6) After the above setting modifications please post images of:

    a) system failure settings

    b) virtual memory/page file settings

    c) ccleaner system and advanced settings

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    7) Post an image of disk management with widened columns using a share link:

    https://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html 

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    8) Download and install Minitool partition wizard > launch > post an image using a share link:

    https://download.cnet.com/MiniTool-Partition-Wizard-Free-Edition/3000-2094_4-10962200.html

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    9) Run the Lenovo automatic driver update

    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/thinkcentre-m-series-desktops/thinkcentre-m83/10al/downloads/automatic-driver-update

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    10) Run the Lenovo customized driver scan (check all boxes) > post images o the results into the thread using a share link

    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/thinkcentre-m-series-desktops/thinkcentre-m83/10al/diagnostics

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    11) Return the computer to normal boot

    12) Plan clean boot for the next upgrade attempt

    https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html

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    13) Please do not use Ccleaner until after the troubleshooting has completed.

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    Event[7533]:
      Log Name: System
      Source: volmgr
      Date: 2019-11-01T14:52:16.900
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DYCKMAIN_CASS.cass.local
      Description: 
    Crash dump initialization failed!

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    Please remember to vote and to mark the replies as answers if they help.
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    Sunday, November 3, 2019 3:09 AM
  • 1.   I am not sure what BSOD is -- that is about the time I tried the last windows upgrade to windows 10 and for that I removed all 3rd party anti virus and also disconnected by 2 other drives so there was only the c: drive.

    2.  CClean screenshot is here:   https://www.dropbox.com/s/qpzdzfsnhix1ioc/CCLeaner_Capture_Nov32019.JPG?dl=0 

    3.  Set

    4.  dxdiag -- https://www.dropbox.com/s/ayju3wscmebgqu9/DxDiag_Nov32019.txt?dl=0 

    5.a:  yes only on c: drive   b:  Yes      There is only one now.  The E page file was not there during the update and the 2 extra drives were not there either.   but now C: is the only one with a page file.

    6. a)  system failure settings https://www.dropbox.com/s/xm67mpwxt2ahexm/Startup_Recovey_Settings_Nov32019.JPG?dl=0

    b) virtual memory/page file settings   https://www.dropbox.com/s/qysw7ofbudot07h/VirtualMemorySettings_Nov32019.JPG?dl=0  

    c) ccleaner system and advanced settings   https://www.dropbox.com/s/qpzdzfsnhix1ioc/CCLeaner_Capture_Nov32019.JPG?dl=0

    7.  Disk Management --  https://www.dropbox.com/s/qugwdh3yhw7smth/DiskManagemnet_Nov32019.JPG?dl=0

    8.  Mini Tool  -- you didn't say but this is the drive view:  https://www.dropbox.com/s/ragdzp9aifypoi3/MiniToolPW_nov32019.JPG?dl=0

    9.  Lenovo automatic driver updates -- NONE  https://www.dropbox.com/s/7wybbr02tefixjh/LenovoAutoDriverUpdate_NoneRequired.JPG?dl=0

    10.  Lenovo Customied Scan:  https://www.dropbox.com/s/hty8debcbzemjt3/Lenovo_DiagScan_Nov32019.JPG?dl=0

    and LOG file:  https://www.dropbox.com/s/13w7oqfnot2jdse/LenovoDiagLog_Nov32019.pdf?dl=0

    11.  ok

    12.  Upgrade attempt again?  Ok I will set that up to do that.

    Sunday, November 3, 2019 5:05 PM
  • 1) For Ccleaner un-check:

    a) Memory Dumps

    b) Windows Log Files

    c) Windows error reporting

    d) Windows event Logs

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    2) These are the drives that are attached to the computer:  (for the next upgrade attempt only the windows drive (ST500DM0 02-1BD142 SCSI Disk Device) and Windows 10 iso should be attached to the computer) (drives can be removed or cables detached)

    ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 368.4 GB Total Space: 461.6 GB File System: NTFS Model: ST500DM0 02-1BD142 SCSI Disk Device Drive: D: Free Space: 121.4 GB Total Space: 953.9 GB File System: NTFS Model: WDC WD1002FAEX-00Y9A SCSI Disk Device Drive: E: Free Space: 1052.3 GB Total Space: 1907.7 GB File System: NTFS Model: ST2000DM 006-2DM164 SCSI Disk Device Drive: Q: Free Space: 1.6 GB Total Space: 13.8 GB File System: NTFS Model: ST500DM0 02-1BD142 SCSI Disk Device Drive: F: Model: HL-DT-ST DVD-RAM GSA-H60N SCSI CdRom Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 20:23:47, 147456 bytes Drive: G: Model: HL-DT-ST DVD-RAM GHC0N ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 20:23:47, 147456 bytes

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    3) Make a free backup image and save the image to another disk drive:

    https://www.macrium.com/
    https://www.tenforums.com/tutorials/61026-backup-restore-macrium-reflect.html

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    4) The Lenovo log file displayed some fail and many aborted

    https://www.dropbox.com/s/13w7oqfnot2jdse/LenovoDiagLog_Nov32019.pdf?dl=0

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    5) Run HD Tune (free version) (all drives)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

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    6) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    http://www.seagate.com/support/downloads/seatools/seatools-win-master/
    http://knowledge.seagate.com/articles/en_US/FAQ/202435en

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    If the hardware test all pass then plan to run Windows driver verifier to find misbehaving drivers.

    If there is/are misbehaving drivers or malfunctioning hardware there can be BSOD (blue screen of death) where you see a bugcheck with : (

    Dump files are then collected (currently these files had/have been cleaned with Ccleaner) and debugged. If misbehaving drivers are identified then they are replaced. If malfunctioning hardware is identified then it can be swapped or replaced.

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    Please remember to vote and to mark the replies as answers if they help.
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    Sunday, November 3, 2019 9:11 PM
  • I will look at this today.

    1.  OK

    2.  The D: drive that does not pass tests has been disconnected for ALL upgrade attempts, as well as E drive and it has made not difference to the failure result.

    3. Remainder I will run today.

    I am wasting so much time on this, i am starting to wonder if I should just allow the upgrade ISO to just do a clean upgrade.  What do you think?

    Monday, November 4, 2019 2:44 PM
  • Failure to upgrade can often be fixed by a reset save files or reset save files equivalent (done with an iso).

    These require the re-installation of drivers and applications.

    If there are no important files or if they are backed up the a clean install can be performed.

    One of the reasons for the removal of the extra drives is to prevent Windows from installing files on them during the upgrade.

    The time spent on troubleshooting is unknown.

    The time spent on installing drivers and installing applications can be long but is finite.

    I'd prefer to fix BSOD then attempt upgrade and if it fails to view setupdiag and Panther log files.

    If additional problems are found that cannot be troubleshooted then perform reset save files or clean install.

    Monday, November 4, 2019 3:23 PM
  • These steps are done where?

    Failure to upgrade can often be fixed by a reset save files or reset save files equivalent (done with an iso).

    If I uninstall and reinstall all the applications and drivers then i may as well do a full clean install, no?

    What if I take an image or a computer drive that is already running Windows 10 and restore it to the C: drive on the computer that is not converting and then reinstall all the software?  The computer that it would come from is being recycled anyway? 

    Monday, November 4, 2019 3:35 PM
  • 4.   D drive has had errors for a while but is only a spare - and is disconnected during upgrade attempts anyway.   The DVD Drives abort because without media they can't test those items (I have asked Lenovo about this)

    Others I will work on today.

    Monday, November 4, 2019 3:42 PM
  • These are options that can be performed instead of troubleshooting:

    https://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

    https://www.tenforums.com/tutorials/120352-custom-install-windows-10-a.html

    https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

    If files are backed up and can be restored or if there are no important files > clean install

    All of the above require the re-installation of drivers and applications.

    Images will record whatever is present at the time the image is made:  normal operating system vs corrupted operating system, normal registry vs corrupted registry, normally functioning drivers vs misbehaving drivers, etc.

    Restoring an image to a new drive on the same computer should work without any licensing problems.  Moving Windows from one computer to another is likely to create licensing problems for factory installations.


    Monday, November 4, 2019 5:54 PM
  • Getting ready to do the backup step and now i just noticed that my DVD Drives have disappeared:

    Drive: F: Model: HL-DT-ST DVD-RAM GSA-H60N SCSI CdRom Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 20:23:47, 147456 bytes

    Drive: G: Model: HL-DT-ST DVD-RAM GHC0N ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 20:23:47, 147456 bytes

    HELP!!

    I can't do the backup and ISO images without them.

    Monday, November 4, 2019 10:51 PM
  • 1) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread using share links

    2) Post images of disk management and Minitool partition wizard

    3) Run the administrative command prompt command and post a new share link with dxdiag

    Tuesday, November 5, 2019 2:57 AM
  • The drives are checked during posts and show up in BIOS

    1.  Device Manager for CD/DVD drives:  https://www.dropbox.com/s/ijmwlo9f06d7yzd/DeviceManager_DVD_Drives_Nov52019.JPG?dl=0

    2.  DxDiag:  https://www.dropbox.com/s/so4n56mtc8eiqjy/DxDiag_Nov52019.txt?dl=0

    3.  Disk Management:  https://www.dropbox.com/s/8ha1hdpwg68wjmh/DiskManager_MissingDVDDrives_Nov52019.JPG?dl=0

    4.  MiniTool:  https://www.dropbox.com/s/w1htwgxqhp8ml5w/MiniToolPW_Nov52019.JPG?dl=0

    My concern is that all this manipulation and rerunning the upgrade is causing damage.  This is my main work computer and I can not afford to replace it and lose it.  The drives are critical for my work.  They were there up until yesterday when i tried to do the backup and realized they were not there as a choice.

    Tuesday, November 5, 2019 2:18 PM
  • 1) The computer is having driver problems.

    2) Update the progress with steps in post:  Sunday, November 3, 2019 9:11 PM

    3) Fix the yellow triangles using the steps in these links:

    https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

    https://www.pcworld.com/article/2089404/how-to-easily-find-drivers-for-unknown-devices-in-windows.html

    Tuesday, November 5, 2019 2:40 PM
  • I will work on this.  Funny I had NO problems at all with this machine until I started trying to upgrade to Windows 10.  UGH!
    Tuesday, November 5, 2019 2:50 PM
  • Please run the administrative command prompt command and post results into the newest post:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    Tuesday, November 5, 2019 3:01 PM
  • I got my drives back by making a registry change and removing invalid information as per below:  (my DVD drives are back now

    Backup Registry

    Click on Start, Run, and type REGEDIT and press Enter

    1.  Click on the plus signs (+) next to the following folders

    • HKEY_LOCAL_MACHINE
    • SYSTEM
    • CurrentControlSet
    • Control
    • Class
    • {4D36E965-E325-11CE-BFC1-08002BE10318}

    2. This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

    • UpperFilters
    • LowerFilters
    • UpperFilters.bak
    • LowerFilters.bak

    3. If  any of the above keys shown in step 4 are listed, right-click on them and choose Delete

    4. After deleting the keys, close the Registry Editor

    5. Reboot your computer

    My Drives are back now.  Now onto the backup etc for Windows 10 Upgrade issues.

    Tuesday, November 5, 2019 7:31 PM
  • HD Tune Test:   https://www.dropbox.com/s/fqtrnp5h0hjigzl/HDTunePro_Nov52019.docx?dl=0

    No Lenovo updates

    Seagate Tools:   Ignore D: drive - I don't care that it has errors it is disconnected during upgrades:    https://www.dropbox.com/s/4ch1lxbn87lk6bi/SeagateTool_LongGenericTest_Nov52019.JPG?dl=0

    DxDiag  again   https://www.dropbox.com/s/9rwh8zzyzyjwtj5/DxDiag_nov52019_2ndRun.txt?dl=0

    DiskManagement:  https://www.dropbox.com/s/63edzw7xoqpq6kr/DiskManagement_Nov52019_2ndRun.JPG?dl=0

    MiniTool:  https://www.dropbox.com/s/htps20c9ng2omie/MiniToolPW_Nov52019_Run2.JPG?dl=0

    Backup Completed

    Wednesday, November 6, 2019 12:18 AM
  • When available please post results for the administrative command prompt command.

    This command should be ran after each BSOD to collect new log files.

    Wednesday, November 6, 2019 3:12 AM
  • Ran yesterday.   https://www.dropbox.com/sh/l12trt2tmzlrxnf/AACK7eOrvoShDZbMCVDEb5fJa?dl=0

    Also full C: Drive backup is done

    I have not rerun the upgrade again, as I don't see the point if nothing has been identified as the problem since the last run.   Please let me know what you see.

    CD/DVD issue has been resolved

    ran windows updates - all up to date

    No more Lenovo updates

    No more other updates to do - intel and Nvidia are up to date too.

    Wednesday, November 6, 2019 4:08 PM
  • 1) Download and install:  Everything

    https://www.voidtools.com/

    2) Update (uninstall and reinstall):

    a) iaStorF.sys c:\windows\system32\drivers\iastorf.sys  10-Apr-17 7:06:30 AM 

    b) PxHlpa64.sys     System32\Drivers\PxHlpa64.sys

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1

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    3) When installing drivers:

    a) best source:  Lenovo website

    b) if drivers are not displayed on the Lenovo website then use component manufacturer's websites:  Intel, Nvidia, AMD, Killer Networks, Realtek, etc.

    c) do not use third party websites that find or modify drivers

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    4) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    5) List and uninstall all non-Microsoft firewall software

    6) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software

    7) Indicate whether Encryption Oracle Remediation is installed

    8) Uninstall Symantec software using the applicable uninstall tool:

    https://support.symantec.com/us/en/article.tech184988.html

    9) Uninstall Norton using the applicable uninstall tool:

    https://support.norton.com/sp/en/us/home/current/solutions/v60392881 

    10) Download and install:  Microsoft Essentials

    https://www.microsoft.com/en-us/download/details.aspx?id=5201

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    11) Restart Windows driver verifier

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    12) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    https://www.sevenforums.com/tutorials/433-disk-check.html

    https://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

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    iaStorF.sys

    Intel RST (Rapid Storage Technology) Filter driver

    http://downloadcenter.intel.com/Default.aspx XP

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    PxHlpa64.sys

    Sonic CD/DVD driver (used by many different CD/DVD programs)

    http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in.

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    Event[9262]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-11-03T14:32:20.286
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DYCKMAIN_CASS.cass.local
      Description: 
    The driver \Driver\PxHlpa64 failed to load for the device IDE\CdRomHL-DT-ST_DVD-RAM_GHC0N__________________MA00____\6&1990da4f&0&1.0.0.

    Event[9263]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-11-03T14:32:20.301
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DYCKMAIN_CASS.cass.local
      Description: 
    The driver \Driver\PxHlpa64 failed to load for the device SCSI\CdRom&Ven_HL-DT-ST&Prod_DVD-RAM_GSA-H60N\4&3555f2e6&0&030000.

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    iaStorF.sys  Mon Apr 10 06:06:30 2017 (58EB8356)
    PxHlpa64.sys Mon Oct 17 07:29:34 2011 (4E9C3BCE)

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    Wednesday, November 6, 2019 9:00 PM
  • 1 - done -- what specifically is required from this Everything tool?? I can not just send all and show folders with client information in it on this feed.   That would be a breach of privacy laws in Canada.

    2 - the DVD / CD drive issue is resolved -- I fixed it.

    3 - iaStorF.sys -- I have the most recent version for Win 7 64 bit PRO

         PxHlpa64.sys -- I have dealt with and no more errors and also no DVD/CD issue Now as mentioned yesterday.

    4 & 5 & 8 & 9 are all related -- I will only uninstall my anti-virus and firewall software (Norton/Symantec and Malwarebytes) when we are going to try an update again.  Until then I can't have my computer exposed  I will uninstall at that time and reinstall again after.

    6.  None

    7.  None

    10.  MS Essentials was uninstalled when I tried upgrading to Windows 10 - it says it is not compatible, so why would I reinstall it again?

    11.  Driver Verified -- what choice am I to pick?

    12.  Chkdsk set for C: drive -- which as never shown any errors.

    Wednesday, November 6, 2019 11:38 PM
  • Everything search is to make sure you can find drivers that need to be uninstalled.

    Later it may be used to find Panther logs.

    The latest version of Windows can become corrupt.

    In a similar fashion the most up to date drivers can become corrupt.

    Uninstall and reinstall any identified misbehaving driver.

    AV software is a frequent cause of BSOD.

    Please use Microsoft Essentials during the troubleshooting process.

    Third party AV may leave residual files in the registry.

    Please use the applicable uninstall tools to make sure that they are uninstalled.

    When using Windows driver verifier test all non-Microsoft drivers.

    Start with the 3 customized settings in the seven forums link:

    https://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

    After there are no longer any immediate BSOD with the 3 customized tests in the SF link you will increase the customized tests by 3 - 5 / hour up to the approximate 19 customized tests in the Microsoft link:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

    Plan to use the tool for 48 hours and then for an additional 36 hours after the last BSOD.

    While using the tool there can be performance problems and slow boot.  If this happens the customized tests can be modified.

    After each BSOD:

    a) run the administrative command prompt command to collect new log files

    b) at some point I'll ask you to search for C:\windows\memory.dmp > if the file size is < 1.5 GB then upload into the thread

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    Event[10203]:
      Log Name: System
      Source: LsaSrv
      Date: 2019-11-04T08:27:20.000
      Event ID: 6041
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DYCKMAIN_CASS.cass.local
      Description: 
    A CredSSP authentication to TERMSRV/CampbellFamily failed to negotiate a common protocol version.  The remote host offered version 3 which is not permitted by Encryption Oracle Remediation.

    See https://go.microsoft.com/fwlink/?linkid=866660 for more information.

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    Thursday, November 7, 2019 12:11 AM
  • Thanks.

    The ONLY time I get the BSOD is when the windows 10 upgrade fails at 60%.  My machine has and is running well outside of that, except when caused some problems with changes while debugging windows.  All the upgrade and then roll back i think caused some of those. 

    I got no errors with the verifier

    No errors with the chkdsk on C:

    No indication of any issues with drivers, currently.

    When I attempt to upgrade Windows to 10 again, I have and will uninstall the symantec tools and malwarebytes, but not before.

    I will rerun the verifier for 36 hours and see if that uncovers anything.

    If it shows nothing I will try the upgrade again -- after I uninstall all my AV and Firewall software and disconnect my 2 extra drives, leaving only C: drive during the upgrade.

    Thursday, November 7, 2019 12:33 AM
  • The drivers in the earlier post were from using Windows driver verifier.

    These were dates and time for BSOD:

      Date: 2019-11-03T17:26:56.446

      Date: 2019-11-03T14:15:29.120

      Date: 2019-11-03T08:58:30.000

      Date: 2019-11-01T14:52:16.900

    Run Windows driver verifier with the 19 customized tests in the Microsoft link if there are no performance or boot problems.

    The chkdsk /r /v C: is an overnight test any may take many hours..

    Please post a text report into the thread using a share link.

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    Please remember to vote and to mark the replies as answers if they help.
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    Thursday, November 7, 2019 2:38 AM
  • Those BSOD are all associated with Upgrade attempts.  I have never had a BSOD on this computer before I started this process to Upgrade from 7Pro to 10.

    ChkDSK on C was done and no errors at all.

    I will run the verifier  as requested for the day.

    Thursday, November 7, 2019 2:47 PM
  • When available please post a share link for the chkdsk report.

    Run Windows driver verifier for 48 hours (approximately 19 customized simultaneous tests).

    Use Everything software to search for:  setupmem.dmp

    Run through this upgrade checklist before the next upgrade attempt:

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    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors


    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    Any of these that have been done in the past week are not necessary to repeat:


    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    7) List and uninstall all non-Microsoft firewall software

    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software

    9) Run disk cleanup to clean temporary and system files

    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)

    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

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    .

    If the upgrade is successful that will complete the troubleshooting.

    If the upgrade is unsuccessful then:

    a) run setupdiag > post a share link into the thread

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

    b) Use Everything to find and post share links for Panther logs (will be posted)

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    Please remember to vote and to mark the replies as answers if they help.
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    Thursday, November 7, 2019 3:02 PM
  • CHKDSK Log:

    Checking file system on C: The type of the file system is NTFS. Volume label is Windows7_OS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 474112 file records processed. File verification completed. 1339 large file records processed. 0 bad file records processed. 2608 EA records processed. 161 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 563184 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 474112 file SDs/SIDs processed. Cleaning up 1481 unused index entries from index $SII of file 0x9. Cleaning up 1481 unused index entries from index $SDH of file 0x9. Cleaning up 1481 unused security descriptors. Security descriptor verification completed. 44537 data files processed. CHKDSK is verifying Usn Journal... 36494960 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 474096 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 88333039 free clusters processed. Free space verification is complete. Windows has checked the file system and found no problems. 472676351 KB total disk space. 118594228 KB in 252833 files. 156996 KB in 44538 indexes. 0 KB in bad sectors. 592971 KB in use by the system. 65536 KB occupied by the log file. 353332156 KB available on disk. 4096 bytes in each allocation unit. 118169087 total allocation units on disk. 88333039 allocation units available on disk. Internal Info: 00 3c 07 00 a1 89 04 00 d8 d7 07 00 00 00 00 00 .<.............. 81 03 00 00 a1 00 00 00 00 00 00 00 00 00 00 00 ................ 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.

    Thursday, November 7, 2019 3:38 PM
  • Verifier run for 3 days.

    No setupmem.dmp  found with Search Everything.

    Guess I will try an upgrade again.  This will take some time.  of course.

    Steps, 1 - 3 done and shown here.

    Step 4 in progress

    • Edited by Cheryl Dyck Monday, November 11, 2019 7:16 PM
    Monday, November 11, 2019 7:15 PM
  • Step 4:  SFC done - Command for DISM is not valid

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    C:\Windows\system32>sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management tool
    Version: 6.1.7601.24499
    Image Version: 6.1.7601.24499
    Error: 87
    The restorehealth option is not recognized in this context.
    For more information, refer to the help.
    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>

    Monday, November 11, 2019 7:48 PM
  • Step5 -- Windows is up to date

    Step6 & 7 -- all 3rd party anti-virus and firewall software uninstalled -- Symantec, Norton and malwarebytes (though on all my other computers these were NOT uninstalled the upgrade went fine with them temporarily disabled.

    Monday, November 11, 2019 8:09 PM
  • 7-13 DONE

    No 3rd party AV or Firewall

    Clean up done

    Metered Connections N/A

    100+ GB on C:

    Only C: Drive attached

    Monday, November 11, 2019 8:44 PM
  • Please confirm that Windows driver verifier was ran with 19 customized tests for 48 hours without a BSOD or unexpected shutdown / restart.

    Uninstall Microsoft essentials > run through this check list > perform an in place upgrade repair using a Windows 10 iso.

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    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:

    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors


    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    Any of these that have been done in the past week are not necessary to repeat:


    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    7) List and uninstall all non-Microsoft firewall software

    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software

    9) Run disk cleanup to clean temporary and system files

    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)

    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

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    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

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    If there is a failure:

    a) run setupdiag > post a share link into the thread:

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

    b) use everything search to find any of these log files:  (submit files only within the prior 3 days)

    https://www.voidtools.com/

    PANTHER logs
    C:\Windows\Panther

    folders:
    \$Windows.~bt\sources\panther
    \$Windows.~bt\Sources\Rollback
    \Windows\Panther
    \Windows\Panther\NewOS

    Setupmem.dmp may be found in either (depending on when the bucheck occurs)
    %SystemDrive%$Windows.~bt\Sources\Rollback
    %WinDir%\Panther\NewOS\Rollback

    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    Setupapi.offline.log

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    Run the administrative command prompt command and post a new share link with dxdiag (allow 10 minutes for dxdiag to completely load before saving).

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    Please post 3 separate share links:

    a) setupdiag

    b) Panther logs from the latest upgrade failure 

    c) admin command prompt command results with diag

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    Monday, November 11, 2019 10:24 PM
  • To answer:

    Please confirm that Windows driver verifier was ran with 19 customized tests for 48 hours without a BSOD or unexpected shutdown / restart.  -- YES There was NO BSOD or unexpected Shutdown/restart - Smooth sailing

    Uninstall Microsoft essentials > run through this check list > perform an in place upgrade repair using a Windows 10 iso.  (I never installed MS essentials.

    Working on doing the upgrade now

    Monday, November 11, 2019 11:00 PM
  • Ok I am more than frustrated and 5 weeks into this.  I am just going to run a full install and not an upgrade.  This is beyond stupid.  I have never had trouble with this computer until I tried to do this upgrade.  HOW dumb.  What a HUGE waste of time and billable hours for me while I try to do this upgrade.  This should be simple but as usual it is not.

    Thanks for your help but I am done with Trouble shooting.

    Tuesday, November 12, 2019 5:17 PM
  • These are backup options:  (all require the re-installation of drivers and applications)

    1) reset save files

    https://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

    2) custom install

    https://www.tenforums.com/tutorials/120352-custom-install-windows-10-a.html

    3) clean install

    https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

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    Please remember to vote and to mark the replies as answers if they help.
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    Tuesday, November 12, 2019 5:43 PM