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"Your PC has ran into a problem and needs to restart" RRS feed

  • Question

  • i just install windows 8 pro with media center recently..mine 500 gb hard disk.i5 2nd gen note book..it shows "Your PC has ran into a problem and needs to restart" help me
    • Edited by suresh238 Friday, April 5, 2013 9:39 AM
    Friday, April 5, 2013 9:39 AM

Answers

  • "Your PC has ran into a problem and needs to restart"  means you get a bugcheck.

    A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by suresh238 Saturday, April 6, 2013 4:46 AM
    Friday, April 5, 2013 7:08 PM
    Answerer
    • Marked as answer by suresh238 Saturday, April 6, 2013 4:34 AM
    Friday, April 5, 2013 12:31 PM
  • YOu get the well known Hotspotshield crash:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000004, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88003ad682b, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff801a535e168
    GetUlongFromAddress: unable to read from fffff801a535e1f8
     0000000000000004 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    hssdrv6+482b
    fffff880`03ad682b 44395804        cmp     dword ptr [rax+4],r11d
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff8802b644410 -- (.trap 0xfffff8802b644410)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=00000000510713ac
    rdx=0000000000000051 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88003ad682b rsp=fffff8802b6445a0 rbp=fffffa8005693ec0
     r8=0000000000005107  r9=fffffa80060d9082 r10=0000000000000000
    r11=00000000510713ac r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    hssdrv6+0x482b:
    fffff880`03ad682b 44395804        cmp     dword ptr [rax+4],r11d ds:00000000`00000004=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff801a5082369 to fffff801a5083040
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiPageFault
    hssdrv6
    0x0
    0x0
    0x0
    0x0
    0x0
    
    
    
    IMAGE_NAME:  hssdrv6.sys
        
        Loaded symbol image file: hssdrv6.sys
        Image path: \SystemRoot\system32\DRIVERS\hssdrv6.sys
        Image name: hssdrv6.sys
        Timestamp:        Fri Feb 22 02:43:02 2013

    You also get DRIVER_POWER_STATE_FAILURE (9f) crashes caused by your Realtek driver:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80047ec880, Physical Device Object of the stack
    Arg3: fffff880009db7e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa80059b3970, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    DEVICE_OBJECT: fffffa8005fda050
    
    DRIVER_OBJECT: fffffa800602ec90
    
    IMAGE_NAME:  Rt630x64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e9ebec7
    
    MODULE_NAME: Rt630x64
    
    FAULTING_MODULE: fffff880036f5000 Rt630x64
    
    IRP_ADDRESS:  fffffa80059b3970
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_Rt630x64.sys
    
    BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_Rt630x64.sys
    
    
    > fffffa80047ef790  \Driver\ACPI       fffffa80047f8c90  InfoMask field not found for _OBJECT_HEADER at fffffa80047ef760
    
      fffffa80047ec880  \Driver\pci        fffffa80047ec9d0  Cannot read info offset from nt!ObpInfoMaskToOffset
    
    !DevNode fffffa80047eb010 :
      DeviceInst is "PCI\VEN_10EC&DEV_8136&SUBSYS_1840103C&REV_05\4&2a30ac0&0&00E1"
      ServiceName is "RTL8168"
    
           
        Loaded symbol image file: Rt630x64.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt630x64.sys
        Image name: Rt630x64.sys
        Timestamp:        Wed Oct 19 14:12:55 2011

    Install the latest Win8 driver for your Realtek from here:

    http://www.realtek.com.tw/downloads/downloadsview.aspx?langid=1&pnid=13&pfid=5&level=5&conn=4&downtypeid=3&getdown=false


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by suresh238 Monday, April 8, 2013 5:37 AM
    Saturday, April 6, 2013 7:27 AM
    Answerer

All replies

    • Marked as answer by suresh238 Saturday, April 6, 2013 4:34 AM
    Friday, April 5, 2013 12:31 PM
  • I suggest you boot from a Windows 8 install media and use the "Refresh my Computer" option. It's the easiest way to repair a faulty Windows 8 installation.

    Good luck!

    Friday, April 5, 2013 4:25 PM
  • "Your PC has ran into a problem and needs to restart"  means you get a bugcheck.

    A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by suresh238 Saturday, April 6, 2013 4:46 AM
    Friday, April 5, 2013 7:08 PM
    Answerer
  • https://skydrive.live.com/#cid=F5DAB19B902791B0&id=F5DAB19B902791B0!105  sir check it.and reply
    Saturday, April 6, 2013 4:45 AM
  • i just install windows 8 pro with media center recently..mine 500 gb hard disk.i5 2nd gen note book..it shows "Your PC has ran into a problem and needs to restart" help me

    ? Do you mean you installed Windows 8 pro, and then installed Media center with the emailed key? The key had not been used on any previous version?

    David Clarke

    Saturday, April 6, 2013 4:51 AM
  • YOu get the well known Hotspotshield crash:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000004, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88003ad682b, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff801a535e168
    GetUlongFromAddress: unable to read from fffff801a535e1f8
     0000000000000004 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    hssdrv6+482b
    fffff880`03ad682b 44395804        cmp     dword ptr [rax+4],r11d
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff8802b644410 -- (.trap 0xfffff8802b644410)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=00000000510713ac
    rdx=0000000000000051 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88003ad682b rsp=fffff8802b6445a0 rbp=fffffa8005693ec0
     r8=0000000000005107  r9=fffffa80060d9082 r10=0000000000000000
    r11=00000000510713ac r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    hssdrv6+0x482b:
    fffff880`03ad682b 44395804        cmp     dword ptr [rax+4],r11d ds:00000000`00000004=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff801a5082369 to fffff801a5083040
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiPageFault
    hssdrv6
    0x0
    0x0
    0x0
    0x0
    0x0
    
    
    
    IMAGE_NAME:  hssdrv6.sys
        
        Loaded symbol image file: hssdrv6.sys
        Image path: \SystemRoot\system32\DRIVERS\hssdrv6.sys
        Image name: hssdrv6.sys
        Timestamp:        Fri Feb 22 02:43:02 2013

    You also get DRIVER_POWER_STATE_FAILURE (9f) crashes caused by your Realtek driver:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80047ec880, Physical Device Object of the stack
    Arg3: fffff880009db7e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa80059b3970, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    DEVICE_OBJECT: fffffa8005fda050
    
    DRIVER_OBJECT: fffffa800602ec90
    
    IMAGE_NAME:  Rt630x64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e9ebec7
    
    MODULE_NAME: Rt630x64
    
    FAULTING_MODULE: fffff880036f5000 Rt630x64
    
    IRP_ADDRESS:  fffffa80059b3970
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_Rt630x64.sys
    
    BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_Rt630x64.sys
    
    
    > fffffa80047ef790  \Driver\ACPI       fffffa80047f8c90  InfoMask field not found for _OBJECT_HEADER at fffffa80047ef760
    
      fffffa80047ec880  \Driver\pci        fffffa80047ec9d0  Cannot read info offset from nt!ObpInfoMaskToOffset
    
    !DevNode fffffa80047eb010 :
      DeviceInst is "PCI\VEN_10EC&DEV_8136&SUBSYS_1840103C&REV_05\4&2a30ac0&0&00E1"
      ServiceName is "RTL8168"
    
           
        Loaded symbol image file: Rt630x64.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt630x64.sys
        Image name: Rt630x64.sys
        Timestamp:        Wed Oct 19 14:12:55 2011

    Install the latest Win8 driver for your Realtek from here:

    http://www.realtek.com.tw/downloads/downloadsview.aspx?langid=1&pnid=13&pfid=5&level=5&conn=4&downtypeid=3&getdown=false


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by suresh238 Monday, April 8, 2013 5:37 AM
    Saturday, April 6, 2013 7:27 AM
    Answerer
  • wht i have to do?
    Monday, April 8, 2013 5:37 AM
  • update the Realtek driver (see the link) and remove Hotspotshield:

    How to Uninstall Hotspot Shield


    "A programmer is just a tool which converts caffeine into code"

    Monday, April 8, 2013 7:04 PM
    Answerer
  • I am recently observing this issue where my machine with windows 8 restarts very frequently.

    Have shared the dump file from minidump folder. 

    Someone please try to point out why is this happening ?

    Thanks,

    Ashish


    • Edited by ashiverma Thursday, August 1, 2013 10:08 AM
    Thursday, August 1, 2013 10:08 AM
  • you must post the link here.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, August 1, 2013 6:50 PM
    Answerer
  • Scan your computer with your security program. 

    My Toshiba laptop displayed this error.  I was able to resolve it by running Windows Defender which found a Trojan Downloader and removed it.  I was pleasantly surprised that Windows Defender fixed this issue. 

    Tuesday, March 25, 2014 6:23 PM