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Windows Hello and pin not working anymore RRS feed

  • Question

  • I have a Surface 4 Pro joined with AAD. Until a week ago i was able to login to my Surface with Windows Hello, a pin or my ad-credentials. All 3 worked. Since a week Windows Hello and my pin aren't working anymore (thank god my ad-credentials still work). When i try to login with Windows Hello it does seem to recognize me. The camera searches me, then says "Hello (My name)", starts logging in, but after a couple of seconds it says "unable to verify your account". The same thing happens with my pin.

    I can stil login with my AD-crendtials so obviously i've tried to delete my Windows Hello settings and reset my pin. Both work, but i still cannot login with those 2 methods.

    Any suggestions?

    Monday, August 29, 2016 11:56 AM

Answers