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Windows Explorer keeps crashing and restarting when right clicking. I am running Windows 7 Pro 64 bit. I did not have this problem with RC1.

    Question

  • Anyone else getting Explorer crashes when right clicking?  I did not have this issue with RC1 and am using the same apps, etc.

    Log Name:      Application
    Source:        Application Error
    Date:          11/14/2009 10:07:59 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      wsgunman
    Description:
    Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
    Exception code: 0xc0000374
    Fault offset: 0x00000000000c6cd2
    Faulting process id: 0x1154
    Faulting application start time: 0x01ca653c36874e5d
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 7e4f5689-d12f-11de-87a9-08002700b439
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-14T15:07:59.000000000Z" />
        <EventRecordID>1392</EventRecordID>
        <Channel>Application</Channel>
        <Computer>wsgunman</Computer>
        <Security />
      </System>
      <EventData>
        <Data>explorer.exe</Data>
        <Data>6.1.7600.16404</Data>
        <Data>4a765771</Data>
        <Data>ntdll.dll</Data>
        <Data>6.1.7600.16385</Data>
        <Data>4a5be02b</Data>
        <Data>c0000374</Data>
        <Data>00000000000c6cd2</Data>
        <Data>1154</Data>
        <Data>01ca653c36874e5d</Data>
        <Data>C:\Windows\explorer.exe</Data>
        <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
        <Data>7e4f5689-d12f-11de-87a9-08002700b439</Data>
      </EventData>
    </Event>
    Saturday, November 14, 2009 3:58 PM

Answers

  • I was able to correct this problem by deleting my user profile and creating a new one.   I will re-post if this problem comes back but so far, I have not had the issue since deleting / re-creating my user profile.  There may be a problem with user profile creation during the Win 7 install because I have had this problem since I first installed Windows 7. 
    • Marked as answer by Vivian Xing Wednesday, November 18, 2009 2:51 AM
    Tuesday, November 17, 2009 10:46 PM

All replies

  • Good to see that I am not alone. The problem only seems to happen for me at least when I try to right-click in explorer without waiting for the active operation to settle for at least a second... If I preform action on an object and then right-click another right away it crashes, but if I wait all is fine.

    What a horrible state to release a version of explorer in!
    • Proposed as answer by medeiom1 Monday, November 16, 2009 4:21 AM
    Saturday, November 14, 2009 8:46 PM
  • I too had the same problem while I was just right clicking the desktop.  I did a system restore from an earlier working date and I'm not getting the error msg anymore.  I also ran a sfc /scannow (is this effective on Win7?) but found no problems.

    Hopefully Microsoft has some answers as to what is causing this and a fix.
    Monday, November 16, 2009 4:25 AM
  • Hi,

    This issue can be caused by third party extension. I suggest testing it in
    Clean Boot mode first.

     

    If the issue persists, try using the following tool to clear the Shell Extension:

     

    Run ShellExView

    =================

    1. Please download the ShellExView v1.10 to your Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.zip

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2. Right-click the shexview.zip file, select "Extract All", and the Extraction Wizard will appear.

    3. Select "Next", and under "Files will be extracted to this directory", type "C:\tool" (without the quotation marks).

    4. Select "Next" and select "Finish".

    5. Locate the directory C:\tool and double click shexview.exe.

    6. Run the program and scan the computer.

     

    Remove some of the Shell Extensions.


    Vivian Xing - MSFT
    • Proposed as answer by PaulHanton Tuesday, July 12, 2011 11:06 AM
    Monday, November 16, 2009 7:43 AM
  • I was able to correct this problem by deleting my user profile and creating a new one.   I will re-post if this problem comes back but so far, I have not had the issue since deleting / re-creating my user profile.  There may be a problem with user profile creation during the Win 7 install because I have had this problem since I first installed Windows 7. 
    • Marked as answer by Vivian Xing Wednesday, November 18, 2009 2:51 AM
    Tuesday, November 17, 2009 10:46 PM
  • I'm seeing this as well occasionally.  I did use the shexview.exe, where I disabled an iTunes related item and the problem stopped, but it may have just been a coincidence that the problem went away.  I'll give it some more time and see if that was indeed the culprit shell extension. 
    Tuesday, February 09, 2010 10:04 PM
  • Good to see that I am not alone. The problem only seems to happen for me at least when I try to right-click in explorer without waiting for the active operation to settle for at least a second... If I preform action on an object and then right-click another right away it crashes, but if I wait all is fine.

    What a horrible state to release a version of explorer in!

    I second you in facing the same problem with this widespread platform> You're not alone .This catastrophic problem is surviving!
    Saturday, April 09, 2011 2:47 AM
  • "Remove some of the Shell Extensions."???  What kind of tech advice is that!? Remove some of the extensions? How about something a little more specific...like...oh, I don't know...specific extensions that have historically caused trouble?? Sheesh! This is the typical lame crap advice that Microsoft has always given us. Totally useless!
    Saturday, April 09, 2011 2:10 PM
  • I removed a recently installed/uninstalled bluetooth program from Toshiba which utterly 'failed' to remove it's Shell Extension after the uninstall. This fixed my problem. Thank you for the info + download!
    Tuesday, July 12, 2011 11:09 AM
  • I uninstalled "Spybot Search and Destroy" to resolve my Windows Explorer crashing issue.
    Saturday, April 12, 2014 2:53 AM