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Microsoft Mouse 5000 Wheel Rubber Has Broken

    Question

  • Hello. Is there any way to replace the rubber on the wheel? I have a Microsoft 5000 mouse and the rubber has stretched and broken off.

    ~ Russ
    Monday, July 21, 2014 8:36 PM

Answers

  • In the United States and in Canada, you can contact the Microsoft Supplemental Parts team at the following telephone numbers:
    • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time
    • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time
    • TTY customers: (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time

    Ref:

    http://support.microsoft.com/kb/321122


    S.Sengupta, Windows Entertainment and Connected Home MVP

    Friday, July 25, 2014 10:56 PM

All replies

  • In the United States and in Canada, you can contact the Microsoft Supplemental Parts team at the following telephone numbers:
    • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time
    • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time
    • TTY customers: (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time

    Ref:

    http://support.microsoft.com/kb/321122


    S.Sengupta, Windows Entertainment and Connected Home MVP

    Friday, July 25, 2014 10:56 PM
  • I have the same issue.  I contacted the above phone number to be told that they do no sell replacement parts.  Please advise.
    Tuesday, June 16, 2015 8:38 PM
  • Like so many others I also encountered the sticky wheel that gets so soft it has to be peeled off - apparently this happens to all of them given about 5 years. I called and they said their warranty only covers 3 years - good planning Microsoft! Hence it's tough (fill in an expletive of your choice). They also suggested I go to their online store and buy a replacement. (Not until I'm told that they have fixed this obvious problem, thank you). I'll do what others have suggested. Just use it without the rubber (hope that's not an unsafe practice with a mouse -LOL).
    Monday, September 12, 2016 4:34 PM
  • Just rip it off and use the wheel without the rubber. 
    Wednesday, July 11, 2018 5:33 PM