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How do I troubleshoot this? RRS feed

  • Question

  • Can not complete an upgrade installation!

    System is a quad core 2.4 gig processor with 4 gigs memory, Dual displays. Running 64 bit Vista Business, SP1.

    Have downloaded the 64 bit Beta, burned and and completed a clean install on this machine with an interchangable new hard drive, so the DVD is good and the hardware works fine.

    Prior to last upgrade attempt, completed the CEIP fix, and removed all external USB devices, as some have suggested here.

    Upgrade proceeds until "Completeing upgrade" phase, and then, after a restart, and at the "Starting Services" screen, the message box "Windows could not finish configuring the system"....     appears.   Restarts simply get back to the same point. Roll back works fine.

    Is there anything else to try?

    Wednesday, January 28, 2009 10:05 PM

Answers

  • In addition to removing the external drives, I would also suggest removing the second monitor, connecting the primary monitor via VGA cable, and some have even observed results from reducing the installed RAM -- particulary in the case of 64-bit systems being installed with 4GB RAM.
    Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2009)
    Monday, February 2, 2009 2:13 AM
    Answerer

All replies

  • Charlie911 said:

    Can not complete an upgrade installation!

    System is a quad core 2.4 gig processor with 4 gigs memory, Dual displays. Running 64 bit Vista Business, SP1.

    Have downloaded the 64 bit Beta, burned and and completed a clean install on this machine with an interchangable new hard drive, so the DVD is good and the hardware works fine.

    Prior to last upgrade attempt, completed the CEIP fix, and removed all external USB devices, as some have suggested here.

    Upgrade proceeds until "Completeing upgrade" phase, and then, after a restart, and at the "Starting Services" screen, the message box "Windows could not finish configuring the system"....     appears.   Restarts simply get back to the same point. Roll back works fine.

    Is there anything else to try?



    Hi

    As you know this is beta version and MS does not reccomeds to install it on your working machine.

    I have no idea what are you doing, but you can boot fron windows 7 dvd again and then to try system recovery options

    Thursday, January 29, 2009 12:02 AM
  • In addition to removing the external drives, I would also suggest removing the second monitor, connecting the primary monitor via VGA cable, and some have even observed results from reducing the installed RAM -- particulary in the case of 64-bit systems being installed with 4GB RAM.
    Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2009)
    Monday, February 2, 2009 2:13 AM
    Answerer
  • I now have the ACTUAL SOLUTION to this problem.  This solution will actually tell you exactly what registry key is causing your sysprep to fail, so then you don't have to slowly install every program until you find the problem -- especially since this didn't work for me because my problem has been intermittent.

    This issue is caused by certain registry keys that are either:

    a) Larger than 8kb

    b) Set with incorrect permissions

    c) Corrupt in some way

    For me, the problem was intermittent (same registry key would sometimes cause the issue and sometimes not - must be corrupt sometimes) so it was impossible to tell what program was doing it.  Luckily, there is a log you can look at that will tell you exactly what registry key is erroring out.  Here are the steps for getting the log you need to see:

    When you see the error message, do the following:

    1.) Push Shift+F10 to get to a command prompt

    2.) Navigate to C:\windows\Panther

    3.) Find the Setup.etl file and find a way to copy this file off of the system (I copied it to the D:\ partition and used Ghost to gather that partition and get the file off)

    4.) Copy the setup.etl file from the corrupted system to another computer that has Windows 7.  Put it on the root of C:\ for easiest access.

    5.) Open a Command Prompt on the Windows 7 computer.

    6.) Navigate to the root of C:\ (or wherever you saved the file)

    7.) Type "tracerpt setup.etl -o logfile.csv"

    8.) Close the command prompt and open up logfile.csv in your text editor of choice. 

    9.) Look through the log file (towards the end probably) for messages that say "Failed to process reg key or one of it's decendants"  For me, the exact eror looked like this: "Failed to process reg key or one of its descendants: [\REGISTRY\MACHINE\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000200\Profiles\@My profile]"  If you search for "reg key" or "failed to process" you should find the failure.

    10.) Remove this software from your image, or find out how to get the registry key that is failing to work properly.

    After this, you should be able to properly identify any problem keys and remove/workaround them on your image.

    • Proposed as answer by Jeff Harrison Friday, June 4, 2010 4:11 PM
    Friday, June 4, 2010 4:11 PM