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Windows 7 Backup Error 0x8078002A

    General discussion

  • I upgraded my main computer to Windows 7 Home Premium which has a C drive (500 GB) and a Raid 5 SATA array (2.7 TB) on drive D:. I tried to backup the install as an image on the D: drive and I get the following error code 0x8078002A and a comment about an I/O error and one of the backup files could not be created.

    I plugged in a USB external hard drive in and it works.

    This computer is part of a gigabit switched home network (the main file server), so I tried to back up one of the home computers (running W7 Professional) through the network onto a shared folder on drive D: and I get the same error. The backup gets  27% of the way through on both computers and then fails.

    I have updated the Raid driver (I had to as part of the W7 install).

    Any ideas or solutions on this one?

    Secondly, can I copy the backup off the USB drive onto the D: drive and have a reliable backup, or will that corrupt the backup?

    Thanks for your help

    Saturday, January 02, 2010 10:45 AM

All replies

  • Forgot to mention I tried the reboot trick and it did not work.
    Saturday, January 02, 2010 10:47 AM
  • I get the same error code only in case of activating the box for creating an image for C (I am using an external disc via an USB connection for the back-up). Not activating this box allows normal back-up. I was not able to find a solution for this problem (image creation) in web. But I found a lot of some complaints. Maybe this is an unresolved problem?
    Saturday, February 06, 2010 2:23 PM
  • I am having the same issue. 

    Were either of you able to resolve your problems?

    I have a feeling this may be related to the default "Power Options".  Shutting down drives, devices after some time, etc.  So I am changing power plans and running the same utility for research on it.

    Sunday, May 02, 2010 3:57 AM
  • I am having the same issue. I get the same error message wheever try to backup. to usb external hard drive iomega. size of ext hard drive is 1TB

    The backup was not successful. The error is: One of the backup files could not be created. (0x8078002A).

    Friday, June 03, 2011 11:39 PM
  • Same here have this error im using windows 7   °°Backup Error 0x8078002A°° Any one had find a solution with this problem?
    Tuesday, June 21, 2011 2:41 PM
  • I have this issue. Backing up creating a system disk of C: and E:. C: is a Solid State Disk. Backing up the image to a WD 3T USB3.0 notebook.

    Tried turning off and deleting system restore points, disabled virus checkers, running check disk. All partitions by the way are NTFS.

     

    Wednesday, June 22, 2011 2:47 AM
  • I was having this same issue on Windows 7 Ultimate with a new Western Digital My Book Essential 3TB. I formatted the drive right after I got it with NTFS. After looking around, finding this thread, and then looking some more, I found a solution on the WD Knowledge Base that worked. It is answer ID 6618 and is titled Error: 0x8078002A occurs when backing up to a 2.5 or 3.0 TB drive in Windows 7 Backup and Restore.
    Immediately after running the WD Quick Formatter tool and using the Factory Default configuration I attempted a backup with only the system image selected and it worked without error. I then ran another backup with the system image as well as some user data files selected and that, too, completed successfully.
    FWIW, here are the results of running fsutil fsinfo ntfsinfo f: on my drive (which is loaded as F:)
    NTFS Volume Serial Number :		0x4610ce4610ce3ca5
    Version :						3.1
    Number Sectors :				0x000000015d4b97de
    Total Clusters :					0x000000002ba972fb
    Free Clusters :					0x0000000027cd46f6
    Total Reserved :					0x0000000000000000
    Bytes Per Sector :				512
    Bytes Per Physical Sector :			4096
    Bytes Per Cluster :				4096
    Bytes Per FileRecord Segment :		1024
    Clusters Per FileRecord Segment :	0
    Mft Valid Data Length :			0x0000000000040000
    Mft Start Lcn :					0x00000000000c0000
    Mft2 Start Lcn :					0x0000000000000002
    Mft Zone Start :					0x00000000000c0040
    Mft Zone End :					0x00000000000cc840
    RM Identifier :					F3F52DD1-A72B-11E0-8FC2-005056C00008
    If you're using a WD external drive and getting this error with backups, I recommend trying this solution and posting your results here.


    Thursday, July 07, 2011 1:14 AM
  • However, is anyone aware if Microsoft is building a fix so that drives with 4K logical sector sizes are not an issue?   This error is going to effect more people over time with the increasing number of 2.5 TB and  larger hard drives on the market.  

     

    Thanks RayD for the tip.  I unfortunately can not implement the fix as suggested by RayD as I have too much data and can not reformat my backup external hard drive.  

    Thursday, September 22, 2011 8:10 PM
  • Suddenly after 2 years without backupproblem to external harddrive this happens to me too, same errorcode, did any solution turn up?? 
    Sunday, July 21, 2013 2:10 AM
  • Have tried all means of undertaking a full back up in Windows 7 using an Omega 1TB and the same error message 0x8078002A using MS Backup. However by backing up separate files not exceeding 500 MB all found entirely satisfactory. Omega say they will advise me when the solution is resolved, but it is now almost two years and no answer has been forthcoming. Can I say that it is not possible to resolve this problem, which will get worse with the increase of large backup drives. Surely somebody must have an answer or must we all go back to a larger number of smaller backup hard drives.

    I await with interest if a solution can be found.

    Tuesday, October 15, 2013 4:16 PM
  • Hello,

    Identical experience.

    I don't know if this is relevant but some external drives & Windows 7 x64 SP1 backup don't seem to work well together:

    cf: https://social.technet.microsoft.com/wiki/contents/articles/1780.windows-small-business-server-external-backup-drives-compatibility-list.aspx?PageIndex=9 which makes a list of other "failing" external drives with MS Windows products.

    I use also an 'old' Iomega "Prestige" 1TB model LPHD-UP3 connected by USB3 to fast recent (end 2011) laptop with W7 SP1 x64 with all KBs (this Vaio laptop works like a dream).

    Windows BU failed three times (I tried with & without external HD cache). So this looks like a lack lustre "Prestige" solution.

    Yesterday, I just saved 100 GB of data from Laptop to this external drive (explorer copy/paste) and it went fine (64MB/s average throughput). I looked at the characterisics of this external drive with HD Tune Pro (smart etc.) and HD drive seemed OK. Chckdsk /f /x ran on it with no problem found.

    So, one would tend to infer that the internal drive in this external box is probably OK.

    However, Iomega "added value" between the hard drive & my laptop (I mean the hardware component + Iomega software to run the usb3 to sata III interface) may be a technical disaster (product ref p/n 31922900 s/n GSAB136901) in this specific instance, as I am not the only one who suffers damages due perhaps to this non-working product as a Windows backup external solution. 

    I have also a similar Raidsonic ICY Box ib-273stu3-b external HD enclosure but I have lent it to a kid to restore his clugged & corrupted W7 OS on his laptop this week at his boarding school so I will try it next week with WS BU to circumvent the issue. I know it works well with AHTI but I don't remember with WS BU. NB: I am not an immoderate fan of AHTI. It let me down at restore time twice on a complex config and I could recover thanks to another WS BU file ("belts & braces" practice). However, here, I just mention it worked.

    I have also another similar but heavier multi-purposes Icy Box IB-120CL-U3 that I could use for tests but I have to change desk & room and I feel lazy today. Next week hopefully.

    After the first failure yesterday, I used Acronis True Image Home also for same OS full image to the network NAS. It took 2 hours last night on a 100 Mb/s ethernet connection for 60GB but at least it finished OK and this machine is protected if its HD crashes (all user data is saved separately on the fly (real time) with Goodsync to a NAS in RAID1 + 6 periodic AHTI incremental images for "belt & braces").

    As I am pig headed, I tried WS Backup again twice today. Same failures so I am satisfied the behaviour of this set is consistent!

    I post error events logs & screen capture picture in appendix, hoping more knowledgeable people can do something with it or learn from the incident for themselves. 

    Ideas to solve welcomed. 

    Needless to repeat that Back-Ups can be CRITICAL for all of us, so failures to BU or to Restore are not be looked at lightly.

    acontrario

    Brussels, BE, EU

    ___________________________________________

    Appendices:

    Log Name:      Microsoft-Windows-Backup
    Source:        Microsoft-Windows-Backup
    Date:          27/02/2014 17:42:23
    Event ID:      5
    Task Category: None
    Level:         Error
    Keywords:     
    User:          SYSTEM
    Computer:      Laptop-de-xxxx
    Description:
    The backup operation that started at '‎2014‎-‎02‎-‎27T16:25:17.921573800Z' has failed with following error code '2155348010'. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
        <EventID>5</EventID>
        <Version>2</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x4000000000000000</Keywords>
        <TimeCreated SystemTime="2014-02-27T16:42:23.985691100Z" />
        <EventRecordID>71</EventRecordID>
        <Correlation />
        <Execution ProcessID="13756" ThreadID="11792" />
        <Channel>Microsoft-Windows-Backup</Channel>
        <Computer>Laptop-de-Paul</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BackupTemplateID">{6488AEC0-E6AE-4582-A789-FD620EF1DD28}</Data>
        <Data Name="HRESULT">2155348010</Data>
        <Data Name="BackupState">12</Data>
        <Data Name="BackupTarget">J:</Data>
        <Data Name="NumOfVolumes">3</Data>
        <Data Name="BackupTime">2014-02-27T16:25:17.921573800Z</Data>
        <Data Name="HRESULT2">2155348010</Data>
        <Data Name="VolumesInfo">&lt;VolumeInfo&gt;&lt;VolumeInfoItem Name="H:" OriginalAccessPath="H:" State="12" HResult="-2139619286" DetailedHResult="-2147023779" PreviousState="9" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="522" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /&gt;&lt;VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1544" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /&gt;&lt;VolumeInfoItem Name="Recovery" OriginalAccessPath="" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="520" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /&gt;&lt;/VolumeInfo&gt;</Data>
        <Data Name="DetailedHRESULT">2147943517</Data>
        <Data Name="SourceSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="SourceSnapEndTime">2014-02-27T16:42:23.439690200Z</Data>
        <Data Name="PrepareBackupStartTime">&lt;TimesList&gt;&lt;Time Time="2014-02-27T16:42:23.907Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
        <Data Name="PrepareBackupEndTime">&lt;TimesList&gt;&lt;Time Time="2014-02-27T16:42:23.938Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
        <Data Name="BackupWriteStartTime">&lt;TimesList&gt;&lt;Time Time="2014-02-27T16:42:23.954Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
        <Data Name="BackupWriteEndTime">&lt;TimesList&gt;&lt;Time Time="2014-02-27T16:42:23.970Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
        <Data Name="TargetSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="TargetSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="DVDFormatStartTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
        <Data Name="DVDFormatEndTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
        <Data Name="MediaVerifyStartTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
        <Data Name="MediaVerifyEndTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
        <Data Name="BackupPreviousState">9</Data>
        <Data Name="ComponentStatus">&lt;ComponentStatus&gt;&lt;/ComponentStatus&gt;</Data>
        <Data Name="SSBEnumerateStartTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="SSBEnumerateEndTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="SSBVhdCreationStartTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="SSBVhdCreationEndTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="SSBBackupStartTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="SSBBackupEndTime">1601-01-01T00:00:00.000000000Z</Data>
        <Data Name="SystemStateBackup">&lt;SystemState IsPresent="0" HResult="0" DetailedHResult="0" /&gt;</Data>
        <Data Name="BMR">true</Data>
        <Data Name="VssFullBackup">true</Data>
        <Data Name="UserInputBMR">false</Data>
        <Data Name="UserInputSSB">false</Data>
        <Data Name="BackupSuccessLogPath">
        </Data>
        <Data Name="BackupFailureLogPath">
        </Data>
        <Data Name="EnumerateBackupStartTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
        <Data Name="EnumerateBackupEndTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
        <Data Name="PruneBackupStartTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
        <Data Name="PruneBackupEndTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
      </EventData>
    </Event>

    __________________________________

    Log Name:      Application
    Source:        Microsoft-Windows-Backup
    Date:          27/02/2014 17:42:23
    Event ID:      517
    Task Category: None
    Level:         Error
    Keywords:     
    User:          SYSTEM
    Computer:      Laptop-de-xxxx
    Description:
    The backup operation that started at '‎2014‎-‎02‎-‎27T16:25:17.921573800Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
        <EventID>517</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2014-02-27T16:42:23.985691100Z" />
        <EventRecordID>62502</EventRecordID>
        <Correlation />
        <Execution ProcessID="13756" ThreadID="11792" />
        <Channel>Application</Channel>
        <Computer>Laptop-de-xxxx</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BackupTime">2014-02-27T16:25:17.921573800Z</Data>
        <Data Name="ErrorCode">2155348010</Data>
        <Data Name="ErrorMessage">%%2155348010</Data>
      </EventData>
    </Event>

    ____________________________________________

    Log Name:      Application
    Source:        Windows Backup
    Date:          27/02/2014 17:42:31
    Event ID:      4104
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Laptop-de-xxxx
    Description:
    The backup was not successful. The error is: One of the backup files could not be created. (0x8078002A).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Backup" />
        <EventID Qualifiers="0">4104</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-02-27T16:42:31.000000000Z" />
        <EventRecordID>62503</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Laptop-de-xxxx</Computer>
        <Security />
      </System>
      <EventData>
        <Data>One of the backup files could not be created. (0x8078002A)</Data>
        <Binary>2A007880E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary>
      </EventData>
    </Event>

    ___________________________________________

     

    Thursday, February 27, 2014 6:50 PM