none
Realtek RTL 8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)

    Question

  • I have the above installed on my mobo and am getting a device coe 10 - this device cannot start, hence cannot use this ethernet port.

    I have tried installing new drivers from the manufacturer site for Vista - no luck.

    Tried uninstalling, and reinstalling - no luck.

    Does anybody have any other ideas on what I can do to get this to work?

    I want to set up a wireless network, but have been told I will need to use this ethernet port to do so.  Is an alternative to use a USB -> Ethernet adaptor?

    Thanks.
    Sunday, October 12, 2008 8:53 PM

Answers

  • Hi,

     

    Does your motherboard have an on-board network adapter? Some models of motherboards does not support dual Ethernet adapter.

     

    If this is your case, please disable the on-board network adapter from BIOS to make the installed network adapter work. The detail information regarding how to disable the on-board network adapter can be found on the instruction of the motherboard.

     

    If the issue persists, please confirm whether your driver is the latest. The latest drivers can be downloaded from the following Realtek website.

     

    http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

     

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    If the issue still occurs when the network adapter driver is the latest, please temporary disable the anti-virus on the computer, and then check if the issue still occurs.

     

    Additionally, if you would like to create a wireless network, you may just install an internal or external wireless network adapter.

     

    Hope the information helps.

     

    Tuesday, October 14, 2008 10:11 AM
    Moderator

All replies

  • Hi,

     

    Does your motherboard have an on-board network adapter? Some models of motherboards does not support dual Ethernet adapter.

     

    If this is your case, please disable the on-board network adapter from BIOS to make the installed network adapter work. The detail information regarding how to disable the on-board network adapter can be found on the instruction of the motherboard.

     

    If the issue persists, please confirm whether your driver is the latest. The latest drivers can be downloaded from the following Realtek website.

     

    http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

     

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    If the issue still occurs when the network adapter driver is the latest, please temporary disable the anti-virus on the computer, and then check if the issue still occurs.

     

    Additionally, if you would like to create a wireless network, you may just install an internal or external wireless network adapter.

     

    Hope the information helps.

     

    Tuesday, October 14, 2008 10:11 AM
    Moderator
  • How do I check if my mobo has an no-board network adaptor?

    I have downloaded the most recent drivers for the realtek site, with the issue remaining.

    Thanks
    Thursday, October 16, 2008 5:50 AM
  • Hi,

     

    Try to find if there is another Ethernet port on your machine chest. Most of motherboards have on-board driver.

     

    What is the model of your motherboard? You may also access the motherboard manufacturer's website and find the information and instruction of your motherboard.

    Friday, October 17, 2008 5:20 AM
    Moderator
  • I had this exact issue when I installed Vista x64 on a PC that I'm building (Gigabyte GA-MA790GP-DS4H motherboard.)  I updated the driver (using the link Arthur provided) and the NIC is now working.
    Monday, January 19, 2009 1:22 AM
  • im having the same issue and ive downloaded the latest drivers from the website that arthur has posted BUT my issue still remains.  i have a gigabyte ga-ep45c-ds3r. the error msg i get is that windows installed the driver software correctly but cannot load the device drivers...  any ideas ??
    Friday, February 06, 2009 2:51 AM
  • Make sure to remove all previous drivers, reboot, and then try installing them again.
    Thursday, February 12, 2009 12:05 AM
  • There appears to be a problem with the drivers currently being sent out via Microsoft/Windows update for this family of adapters. I have a Gigabyte GA-MA790FXT-UD5P motherboard which includes dual RTL 8111DL Ethernet ports. When I install the drivers supplied with the motherboard under Windows XP everything works fine. However, when I download the updated driver via Microsoft update both Ethernet ports stop working with the same fault reported by riteoh above. Rolling back to the original driver gets everything working again. I also get exactly the same problem with Windows 7 RC (built 7100). On install with the default drivers both Ethernet ports work correctly, however if I use the updated driver from Windows Update they both stop with the same fault as I see in XP. If I then roll back to the original driver, everything is fine. I have checked with the board riteoh is using (GA-MA790GX-DS4H) and this has a single RTL8111C chip built in, and I suspect in riteoh's case he is using this Ethernet connection rather than using a separate Ethernet card.

    From this I assume the driver on Microsoft/Windows Update is either defective or not compatible with the RTL8111 series. It should therefore be withdrawn from the Updates whilst this problem is investigated.

    If this message is not likely to be seen by the Update team does anyone know how I can go about reporting a potentially faulty driver to them so they can investigate and rectify the problem? This is potentially a very serious issue as in most cases it means that the affected computer will have no internet access until the driver is rolled back, and since most users won't know how to roll back the driver to fix the problem without asking the question on line there could be a lot of users who end up with a PC they can't use.
    • Proposed as answer by rosyo Thursday, June 16, 2011 10:18 PM
    Thursday, August 13, 2009 5:01 PM
  • Looks like a winner guys, thanks for posting.

      I have an onboard RTL 8168b running Vista/64 and I had the same issue as above.  the 'Driver Update' from 'Device Manager' does nothing, even after an uninstall, reboot, install.  I had to pull down the driver off the RT site above, remove the existoinf driver from the setup and reinstall.  First attempt didn't work uninstalling via device manager, I had to let the setup program turf it.  Looks like it does a better job of cleaning up.
    Monday, November 02, 2009 2:40 AM
  • I had same trouble, but it happened on Win XP 32bit ?
    How do I to resolution of the problem?
    Friday, November 27, 2009 3:17 AM
  • Thank you so much for this.  After struggling for a few hours, I found this thread, followed the link to the realtek site, simply ran the .exe (after extraction) and the problem was fixed instantly.  I actually just installed the faulty update just last night, so Microsoft really needs to do something about this.
    Saturday, March 27, 2010 9:52 PM
  • THANKS FOR THE POST,,,,,,THE HELP ME A LOT.....
    Tuesday, December 28, 2010 5:16 AM