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Need to print all colors RRS feed

  • Question

  • I can only print magenta and yellow or peach.  Message reads "One or more of cartridges are damaged.  Replace with new."  I have USED ALL NEW CARTRIDGES WITH SAME RESULT.
    Monday, October 21, 2019 7:51 PM

All replies

  • Contact your printer manufacturer
    Monday, October 21, 2019 8:39 PM
  • Hi,

    According to your description, it seems that the issue occur on your printer rather than the Windows system which we provide on this TechNet forum. So we recommend to contact printer manufacturer support for troubleshooting your printer issue. 

    Bests, 


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, October 23, 2019 6:20 AM
    Moderator
  • Hi,

    If the redirection is useful for you, please mark useful replies as answer. 

    Bests, 


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, October 25, 2019 2:51 AM
    Moderator