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0x8007007B While Activating Windows RRS feed

  • Question

  • I am using Windows 10 Pro Insider Preview, and I would like to update to the release of Windows 10 Pro. However, in Windows Update it says that it is up to date. What can I do to get the update?

    UPDATE: I installed Windows 10 Build 10162, but now when I try to activate it I get this error: 0x8007007B.

    • Edited by Xce Tuesday, August 11, 2015 2:26 PM Update
    Wednesday, July 29, 2015 1:59 PM

Answers

  • For win 10 upgrade to be free you need to have a previous OS.  Since you did not you cannot and will not get a release version of it.  You can stay an insider and update as an insider but the release version as a free upgrade needs to have been updated on this hardware from either win 7 SP-1 or win 8.1

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by Xce Thursday, September 3, 2015 1:23 AM
    Wednesday, September 2, 2015 4:18 AM
    Moderator

All replies

  • Xce,

    If you are a registered Insider, then please logon system using your registered Microsoft Account, then on the advanced options under Windows Update, make sure we have swithced to the fast ring and ready for the new builds. Then check for updates again.

    If we have already done the steps above, then please check Windows Update and see if any errors reported.

    Besides, we may try the method below and see if it could help:

    1. Go into "C:\Windows\SoftwareDistribution\Download" and delete everything in that folder.
    2. Now, run the command prompt as an administrator. Type in "wuauclt.exe /updatenow".
    3. Go to your Control Panel > Windows Update and your Windows 10 should start re-downloading from scratch, hopefully without flaws this time.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Thursday, July 30, 2015 11:42 AM
    Moderator
  • Hi Xce,

    As Michael said, firstly please check if you have upgraded to the latest build 10240. 

    If so, in fact, the build version of Windows 10 RTM is 10240. So if you have upgraded to build 10240, you have been the RTM build. What's more, please refer to the result of "Winver" in my Windows 10 RTM which is upgraded from Windows 8.1:

    Regards,

    Lany Zhang

    Thursday, July 30, 2015 11:58 AM
    Moderator
  • Thanks for your help Michael and Lany, but today as soon as I clicked check for updates, it found the update! I remember checking my disk for any corrupt files, but that didn't seem to fix anything. I guess there was too much traffic.

    Thursday, July 30, 2015 2:08 PM
  • Turns out that even though I find the update I still get an error. I got this:

    Error 0x80240017

    What  should I do?

    Thursday, July 30, 2015 2:35 PM
  • Xce,

    What is your current situation?

    The mentioned error is related to the downloading process.

    The workaround that may help is to rebuild the software Distribution folder:

    Open CMD with admin rights, then type:

    net stop wuauserv (Press enter)

    rename c:\windows\SoftwareDistribution softwaredistribution.old (Press enter)

    net start wuauserv(Press enter)

    Exit cmd.

    Then check for updates again.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, July 31, 2015 12:40 PM
    Moderator
  • Thank you, that seemed to have got rid of that error, but now during the installation process, near the end, it stops and reverts to the original build. When I try to install it again, it downloads everything again.
    Friday, July 31, 2015 2:02 PM
  • I redid the installation process and it restores my previous version of Windows when it reaches 93% and 67% for configuring my settings. 

    When I log back in, I am greeted with this error message:

    0x8007002C - 0x4000D

    The installation failed in the SECOND_BOOT phase with an error during the MIGRATE_DATA operation.

    • Edited by Xce Friday, July 31, 2015 3:03 PM Included Error Message
    Friday, July 31, 2015 2:59 PM
  • Hi Xce,

    Apologize for the late reply.

    It seems to be that the data migration is not in a good process.

    Please check to see if we installed any 3rd party anti-virus, if yes, please uninstall it, then perform a chkdsk comamnd to determine if any the disk errors, after that, run the upgrade again.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Sunday, August 2, 2015 2:00 AM
    Moderator
  • Thank you for  reply Michael, but should I run chkdsk /r /f or cdhkdsk /r or chkdsk /f. Also, just to let you know,dism /cleanup-image /scanhealth and /checkhelath does not find any component store corruption, but sfc /scannow finds corruption that it cannot fix even in safe mode.
    Sunday, August 2, 2015 1:47 PM
  • Did you run DISM to fix the errors?  Instructions for which are at the end of this wiki

    Please run a system file check (SFC) & DISM (if necessary) if you are on win 8 or higher

    All instructions are in our Wiki article below...
    Should you have any questions please ask us.




    Wanikiya and Dyami--Team Zigzag

    Sunday, August 2, 2015 2:08 PM
    Moderator
  • Thanks for your reply ZigZag.

    I have already run DISM, which it says have fixed all component corruption. When I ran SFC, it says that it could not fix all the corruption.

    Sunday, August 2, 2015 2:44 PM
  • Hi Xce,

    What is your current situation?

    Run the chkdsk /r is enough.

    If it still fails to upgrade, then please consider to download the Windows 10 media and do an upgrade install from there.

    https://www.microsoft.com/en-us/software-download/windows10

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, August 3, 2015 9:37 AM
    Moderator
  • My current situation is that DISM does not detect and component store corruption, SFC cannot fix some corruption, and that I used a mounted iso that I got from the Windows 10 Media Creation Tool. Also, regarding the chkdsk, it is still running. I will tell you what happens after it is done. 

    I think  chkdsk  finished, but it went from around 37% to restart to 100%. So does that mean that I should try updating again?


    • Edited by Xce Monday, August 3, 2015 2:12 PM
    Monday, August 3, 2015 2:05 PM
  • Xce,

    Yes, try the upgrade from the downloaded media.

    Any further issue, please post back.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, August 4, 2015 2:53 AM
    Moderator
  • Ok, I tried the upgrade using the iso I got from the Windows 10 Media Creation Tool, and  I got the same error. Nothing different happened.

    Tuesday, August 4, 2015 4:21 AM
  • Ok and thanks for the update.

    Please check for the updates of your hardware driver, specially for the BIOS,  further, Run the dism command to make sure there is no issues and remove all the USB devices, if any 3rd-party anti-virus installed, uninstall them temporarily, before you start the upgrade again.

    Then Boot into clean boot and start the upgrade from there.

    If it still fails, please find us the setupact.log under the following path:

    $windows.~bt\Sources\Rollback

    https://technet.microsoft.com/en-us/library/Hh824819.aspx

    Upload it into OneDrive and then post the shared link here.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, August 5, 2015 3:32 AM
    Moderator
  • Thanks for replying Michael Shao, but I decided to reset my pc as most of my important files were stored in different drives. I hope that might help.
    Wednesday, August 5, 2015 2:12 PM
  • Xce,

    OK.

    Actually I don't want to suggest to reset, only for the last option.

    Any further updates, please feel free to post back.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, August 6, 2015 2:31 AM
    Moderator
  • Ok.

    Now, my windows is not activated anymore and any it is giving this error:

    Error Code: 0xC004C003

    Thursday, August 6, 2015 2:37 AM
  • Xce,

    See the explanation fo the error code in the article below:

    This product key didn't work. (Error code: 0xC004C003)

    You might also see this error if you're using an invalid product key. You'll need to buy a new product key, or if you bought a PC with Windows preinstalled, contact the PC manufacturer for the original key.

    Reference: http://windows.microsoft.com/en-us/windows-10/activation-errors-windows-10

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, August 7, 2015 6:06 AM
    Moderator
  • I built my PC so it didn't come preinstalled with any OS. But I installed Windows 10 as an insider for the Insider Preview but updated using the Media Creation Tool. Is it asking for the Product Key because I'm out of the insider program?
    Friday, August 7, 2015 2:15 PM
  • Hi Xce,

    The error has been told to be related with the activating server, due to lots of activating request.

    Wait for 24 hours and check if the error insists, or we may call Microsoft license support regarding activation.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Saturday, August 8, 2015 11:45 AM
    Moderator
  • Sorry for my late reply. I tried to activate it againk, but now it says:

    Error Code: 0x8007007B

    Tuesday, August 11, 2015 2:25 PM
  • Hi Xce,

    Apologize for the late reply.

    What is your current situation?

    Error code 0x8007007B seems to be related with KMS activation.

    Please check the article below and see if it would help:

    Error 0x8007232b or 0x8007007B occurs when you try to activate Windows

    https://support.microsoft.com/en-us/kb/929826

    Quoted from here :

    You might see this error if you're trying to activate your work PC but aren't connected to your workplace's network.  If you're connected to your work network and still see this error, you might need to change your network settings.  Contact your organization's support person for more info.

    If your organization doesn't have a support person, you might need to enter your product key again.  Follow these steps:

    1.  Go to Start Start button icon, then select Settings > Update & security > Activation.
    2. Select Change product key, and then enter your 25-character product key.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, August 17, 2015 3:03 AM
    Moderator
  • Thanks for replying about a solution, but now the internet on my computer is not working......and I cant activate Windows without internet.

    Really sorry about the mass inflow of different issues.

    Tuesday, August 18, 2015 4:06 PM
  • Xce,

    For Internet connection issues, check the article below:

    Windows 10 : Connectivity

    http://windows.microsoft.com/en-us/windows-10/connectivity

    Run the Network troubleshooter first.

    If not work, try to re-scan your network Adapter.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, August 21, 2015 2:55 AM
    Moderator
  • I fixed the internet connection problem (Problem was caused by antivirus). However, when I followed the steps you gave, it said that it could not activate and under error details I got the same error.
    Saturday, August 22, 2015 1:28 AM
  • Xce,

    Regarding Activating, please check the help article below:

    Get Help Activating Microsoft Windows

    https://support.microsoft.com/en-us/kb/950929

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Sunday, August 23, 2015 6:29 AM
    Moderator
  • Sorry for my really late answer. I tried to use the website but it did not help. Also, I would like to make something clear. This is what happened:

    I got a new computer with NO OS installed. I installed the Technical Preview when Build 10130 was released. I updated to 10162 using the ISO. Lastly, I updated to 10240 using the Media Creation Tool and then Windows tells me that it is not activated. So, I DO NOT  have a product key for Windows. The only ones I used were the generic ones during the release of 10130 and 10162.

    Tuesday, September 1, 2015 3:35 AM
  •   That makes sense. If you have never had a valid qualifying OS installed on this machine, you are not eligible for a free upgrade. Windows Insider builds after 10240 need to be installed on a machine which has a valid Windows 10 OS installed already.

      You cannot get Windows 10 to activate unless you provide a Windows 10 product key or you upgrade from a qualifying earlier Windows OS. Win 10 Technical Preview is not a qualifying OS.


    Bill

    Tuesday, September 1, 2015 7:44 AM
  • Ok, thanks for making that clear, but I read in multiple online blogs that I can get a legit copy of Windows if I keep on updating. Are the blogs wrong or do I need to do something to use that feature.
    Wednesday, September 2, 2015 3:08 AM
  • For win 10 upgrade to be free you need to have a previous OS.  Since you did not you cannot and will not get a release version of it.  You can stay an insider and update as an insider but the release version as a free upgrade needs to have been updated on this hardware from either win 7 SP-1 or win 8.1

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by Xce Thursday, September 3, 2015 1:23 AM
    Wednesday, September 2, 2015 4:18 AM
    Moderator
  • So, the only way to get my computer activated is to buy a windows 7 or 8 product key?
    Wednesday, September 2, 2015 11:40 PM
  • Or a win 10 one.

    Wanikiya and Dyami--Team Zigzag

    Thursday, September 3, 2015 1:11 AM
    Moderator
  • Thanks for clarifying that.
    Thursday, September 3, 2015 1:24 AM