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Error Code 80071A30... Need help !

    Question

  • Sirs,

     

    Since I try to update my Windows Vista Ultimate SP1 64 with the following new files, my system is not accepting any update at all.

     

    1) KB954154

    2) KB938464

    3) KB955302

    4) KB905866

    5) KB954366

     

    My PC is protected by the latest Symantec Norton 360 2008 version 2.4.0.4 (anti-virus and firewall).

     

    I wonder if I got a virus from the microsoft update the last time I use it ?

     

    I will appreciate if you can help me finding a solution to this bug.

     

    JF Cormier

     

     

    Thursday, October 9, 2008 2:06 AM

Answers

All replies

  •  

    Hi JF Cormier, the error 80071A30 refers to "the Transaction has already been aborted". You can first check the following article:

     

    Updates are not downloaded or the “Automatic Updates” icon does not display the status of downloads when you enable the Automatic Updates service:

    http://support.microsoft.com/kb/910340

     

    As we have specific support team on Windows Update, you can also submit a free support incident via the following link:

     

    https://support.microsoft.com/oas/default.aspx?LN=en-us&gprid=6527&x=15&y=14

    Friday, October 10, 2008 6:01 AM
    Moderator
  • I have the same problems with my Vista Home Premium SP1. It started during the 10/14 updates. Now none of the OS updates will take. I reported this under 1082923346 and still have gotten no response after 5 days.
    I have tried everything. It seems to me that it may be some sort of corrupt registry key or one missing due to a registry cleaner that is stopping these fixes from installing. I have downloaded them manually and they still fail to install so it's not the updater per se.

    I am extremely frustrated and the lack of response just makes it worse.
    Friday, October 31, 2008 5:46 AM
  •  

    Hi elcodor, I apologize for the inconvenience you have encountered. I have checked the issue and quoted the email from the support group below. You can reply to the support engineer after performing the suggestions.

     

    ________________________________________

     

    Subject: Microsoft Support: Case ID SRX1082923346

     

    Dear Customer,

     

    Thank you for contacting Microsoft Online Support Service. My name is Monica, and I'm glad to work with you. For your reference, the case ID for this service request is SRX1082923346. You can contact me directly by writing an email to v-30moto@mssupport.microsoft.com with the case Id in the subject line.

     

    From your description, I understand that we received the error code 80071A30 when performing updates for Windows. The updates for Defender and Office were installed successfully. Our issue persists after deleting SoftwareDistribution in Safe Mode. We shall be working to resolve this specific issue through the course of the case. If I have misunderstood your concern, please let me know.

     

    I understand the inconvenience you are experiencing. Please be assured that I will assist you closely to resolve our issue.

     

    This issue can be caused by the following factors:

     

    1. The Windows Update service has been stopped.

    2. Corrupted Windows Update Temporary folder.

     

    In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.

     

    NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, Norton Internet Security 2008 etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

     

    Step 1: Verify the relevant Windows Update services

    =======================================

    1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Double click the service "Windows Update".

    3. Click on the "Log On" tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.

    6. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

     

    You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

     

    Step 2: Rename the Windows Update Softwaredistribution folder in Normal Mode.

    ============================================================

    This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the Start Button, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt", and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.

     

    How to capture a screenshot

    ======================

    1. Press the Print Screen key (PrtScn) on your keyboard.

    2. Click the Start Button, type "mspaint" in the Search Bar and Press Enter. 

    3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

     

    Please send this saved JPEG file to my email account at v-30moto@mssupport.microsoft.com

     

    How to collect the WindowsUpdate.log file

    ================================

    1. Click the Start Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"

    2. Now click on the "File" menu and then click on the "Save As".

    3. From the left panel, click "Desktop" and click the Save button.

     

    The file will be saved to your Desktop. Please send the file as an attachment in an email to v-30moto@mssupport.microsoft.com.

     

    Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.

     

    Please try my suggestion and let me know the results at your earliest convenience. If you have any other questions, please do not hesitate to let me know.

     

    I am standing by for your response.

     

    Have a nice day.

     

    Best Regards,

     

    Monica Tong

     

    v-30moto@mssupport.microsoft.com

    Microsoft Windows Update Support Professional

    Friday, October 31, 2008 9:15 AM
    Moderator