unable to display double-byte Asian characters in file names

    General discussion

  • We have many English Windows 7 Ultimate x 64 bits SP1 systems supports by this shop in California. These systems are in many different floors and many different departments - many are in marketing and administration doing business with Asian companies.

    Sometimes, these systems booted up unable to display the file names with double byte Asian characters, instead, showing squares.

    We open the hard drive showing file names and some with double-byte Asian characters.

    This re-occurring random problem persists. Often, after reboot, this problem will go away. But sometimes, it keep occurring.

    Wednesday, February 29, 2012 9:05 PM

All replies



    I notice your another post with same issue is ongoing. In order to avoid any confusion, please focus on one post each time. It will help you find the solution in the most efficient way.

    Niki Han

    TechNet Community Support

    Friday, March 02, 2012 7:50 AM
  • Thanks Niki. We do not know which category this problem should be asked? Be it in Windows 7 User Interface or Windows 7 Installation, Setup and Deployment? Please advice?

    This has became major issue for many users in both coast that our four shops support. We found numerous complain after we roll out Windows 7 x64 Ultimate Service Pack 1.

    Randomly after system boot, double byte Asian characters shown as square in file names, title bars, dialog boxes, on most Microsoft products - drive folder file names, IE 9, Chrome browser 17, Safari 7. Only exception are Outlook 2007 email titles, and FireFox 10 bookmark shows double byte characters without any problem.

    Other problems, for example are: Adobe Acrobat Reader crash reading pdf files. Trend Micro Titanium deleting files during fold transfer between flash stick and hard drive. Disk Defragmenter stopped executing. But we have to deal with those less critical problems one at a time.

    • Edited by jgw1998 Saturday, March 03, 2012 8:26 PM
    Saturday, March 03, 2012 8:16 PM