Windows 7 Blue Screen (of death)


  • Hello,

    I've recently bought a new computer which has Windows 7, 64-bit installed onto it, and lately it has been crashing quite a lot, while I'm not around and then restarting back to the home screen (which I find when I come back).

    Here is some information which appears : 

    • Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.

    • Files that help describe the problem:

      C:*removed* 011011-16848-01.dmp

      C:*removed* WER-23197-0.sysdata.xml


    I've tried deleting those files above, but this problem generally keeps occurring. I am pretty new to Windows 7, so I am unsure of what could be causing this problem, so any help would be greatly appreciated.


    Lawrence . 

    (p.s. if you require any more information, do ask. Thanks! )


    Monday, January 10, 2011 5:56 PM


  • On Sun 1/16/2011 9:05:53 AM your computer crashed
    This was likely caused by the following module: atikmdag.sys

    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88004949817, 0xFFFFF88002906900, 0x0)

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    There are a lot of people complaining about errors with this module across the internet. This driver is related to your video card. I would suggest the following things. Firstly i would uninstall and install the latest version of driver for your graphics card. Install the latest version of direct x. I would also run memory and hard disks checks just to make sure thats not an issue. Although i doubt it is. Help to do that here -

    Let us know how you get on.

    MyPcHealth ------ Some Free Tools
    • Proposed as answer by Andre.Ziegler Thursday, January 20, 2011 9:35 PM
    • Marked as answer by SurferL Thursday, January 20, 2011 10:19 PM
    Tuesday, January 18, 2011 9:32 AM

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