Bluetooth RRS feed

  • Question

  • I have a presenter mouse with a Microsoft Bluetooth transceiver and I'd like to connect multiple devices though the transceiver, which I was able to do in earlier versions of windows but seem to have trouble with in 10, the transceiver supports both Bluetooth and non-bluetooth connection. Anyone have any ideas on this?  
    Friday, January 15, 2016 7:27 AM


  • Firstly make sure that you have installed all the updates via Windows Update.

    Unplug and re-plug the transceiver.

    1. Unplug the Microsoft Bluetooth transceiver and then plug it in again.
    2. If the Microsoft Bluetooth transceiver is plugged into a USB hub, unplug the hub and then plug it in again.

    Connect the Microsoft Bluetooth transceiver to another port on the same computer.

    •  plug the Microsoft Bluetooth transceiver into a different USB port on the same computer.
    • If the Microsoft Bluetooth transceiver is plugged into a USB hub:
      1. Plug the hub into a different USB port on the same computer.
      2. Make sure that you are using a powered hub that is appropriate for high-powered USB devices.
      3. Try plugging the Microsoft Bluetooth transceiver directly into a USB port on the computer.

    Refresh the wireless connection

    Connect all other Microsoft wireless devices.

    1. Press the button on the wireless transceiver.
    2. Press the Connect button on the underside of the device.

    Optimize the signal

    Check the placement of the wireless device.

    The Microsoft Bluetooth transceiver and device must be situated correctly. Try the following solutions:

    • Place the wireless device closer to the Microsoft Bluetooth transceiver .
    • If you have a mouse and keyboard and they are both wireless, place them at an equal distance from the transceiver.
    • Turn the transceiver on its side or upside down.

    Some wireless and non-wireless objects can cause interference with your wireless device. To prevent transceiver interference, avoid using your device near objects such as:

    • Wireless networking devices
    • Cordless and cellular telephones
    • Remote control toys
    • Microwave ovens
    • Cables running parallel to the wireless transceiver cables
    • Metallic surfaces in contact with the device
    • Other wireless pointing devices and transceivers

    S.Sengupta, Windows Experience MVP

    Saturday, January 16, 2016 2:07 AM